Surfline Reviews 

3,095
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great ordering experience. Ordering was easy, and the shipment arrived in the Netherlands very quickly. The package arrived in perfect condition, so thank you for that. The Dutch translation on t... See more

Rated 5 out of 5 stars

I bought a SUP board online and first wanted to make sure that both the website and the offer were legitimate. After checking, I found that the webshop is part of Surfline.dk⁠, which gave me con... See more

Rated 3 out of 5 stars

I ordered 2 SUPs but only one was delivered. I immediately sent an email to the support mail but after three days I still haven't gotten a response. I tried calling them several times but no answer.... See more

Rated 5 out of 5 stars

I ordered a windsurfboard (Fanatic Jag 158L). Since availability of this board is very limited I decided to go for it. I had some doubts about whether the carbon board would survive transportation int... See more

Company details

  1. Surf shop
  2. Canoe & Kayak Shop
  3. Ski repair service
  4. Ski shop
  5. Snowboard shop
  6. Winter sport shop

Written by the company

Danmarks største specialbutik indenfor vand- og vintersport. To store fysiske butikker i Aarhus og København + danmarks førende webshop med tusindvis af varer til lynhurtig levering eller afhentning. Surfline har eksisteret som specialbutik inden for vand og skisport siden 1982. Vi er en speciel butik med specialuddannede specialnørder (og flinke folk) som ekspedienter. I butikken sætter vi en ære i at tage os tid til at sætte os ind i dit behov og drømme hvad enten de omhandler vand eller sne. Vi ved noget om de ting vi sælger og vi tester selv gearet på ture og ekspeditioner.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 6% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,095)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Troublesome and not reliable service, not recommended

Placed an order on December 28th for two products. Nine days later, I had to reach out and ask what was happening with the shipment, as I heard nothing since paying. Received a terse response: "Ah, sorry, we actually don't have it in stock." More calls and emails followed, only to end up with a different model, as I was pressed for time. Not even a sorry for all the trouble. Will never order again.

Edited to one star because they charged my account twice!

8 January 2026
Rated 5 out of 5 stars

Good price

Good price! Good service and fast shipping from Danmark to the Netherlands

29 November 2025
Rated 1 out of 5 stars

Hi Surfline

Hi Surfline. You sent me wrong item and not answering on my return request.
Awaiting prompt resolution
Regarding
Evgeny

7 November 2025
Rated 5 out of 5 stars

Very good service!

Very good service!!
They made a mistake about the wetsuit I asked for, Phoned them and the new was sent . The deal was to send the wrong one back
In the meantime the mail I got told me to keep the wrong suit as well ! Very Nice , also before the last mail the staf was helping me perfect .

24 September 2025
Rated 5 out of 5 stars

Excellent Service!

I’m very happy with my recent purchase of an Aquamarine paddle board from this shop. The product quality is excellent and exactly as described. Communication with the company was smooth and professional, they answered all my questions quickly and clearly. Delivery was right on time, which I really appreciated.
Overall, I’m very satisfied with my experience and will definitely continue shopping from their online store in the future. Highly recommended!

25 June 2025
Rated 5 out of 5 stars

Excellent.

I ordered a windsurfboard (Fanatic Jag 158L). Since availability of this board is very limited I decided to go for it. I had some doubts about whether the carbon board would survive transportation into The Netherlands, but the board was wrapped so good, only an Elephant could have caused damage. Good value for money with this shop. Excellent!

11 August 2025
Rated 2 out of 5 stars

Lack of service online

Ordered online. I forgit an item so ordered direct after the first order and asked if it would be possible to put both items in one pack. Unoftunately they didn’t even respond so I’ve paid two times €6 for sending the pack. I’ve recieved the first pack 12 days ago. The second pack is already for 11 days stuck in an sorting center. Because I need it next week I’ve send them an e-mail but again…. No response. Obviously they can’t help the delay in shipping but it feels like they don’t care either as long as you’ve paid.

20 July 2025
Rated 5 out of 5 stars

Good service and relatively quick delivery

My ordered product arrived within a few days, even though it had to be shipped from Denmark and I live in the Netherlands.

There was something wrong with my address, and they directly reached out to fix it. Very good service from them.

1 August 2025
Unprompted review

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