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Swebus employee had my bag locked up, the next day they tell me they’ve lost it.
My bag has over £36,000.00 of content in it.
Four weeks later they have neither returned my bag or reimbursed me.
No one at Swebus wants to take responsibility.
Terrible human treatment. Just had a trip with a shamelessly rude driver. Never taking Swebus again.
Bus never came. Bought ticket for next bus, which was the last one of the day, for 20 minutes later, since I didn't know whether the Swebus was ever going to come. Emailed Swebus. Their response was that I should get a $4 voucher. Cost of bus was $16. Voucher would not help me since I'm a tourist and not planning on being back in Sweden for some time. Not recommended.
November 13, 2017, Borås Resecentrum to Landvetter, bus should have LEFT 18:30. It arrived 22 minutes late!! No customer service to call, they close at 18:00. No text message, email, or any kind of notification; we're just waiting for the bus to show.
I'm already running to get a taxi when I see the bus turn up (22 minutes too late). Since there was only one person waiting with me, the bus stops for seconds only. So I rush back and literally stand in the driver's way so that he let me in (which he did, thanks a lot). I barely made my flight. Prepaid tickets and you get this. Unacceptable. I can't recommend this company if you have a flight to catch.
Reply from Swebus
Hello!
We are really sorry about this. You should allways get information about delays. We usually send out texts and also update our trafic info on swebus.se
If you want to, contact me directly with your ticketnumber and i'll give you a valuecode as reimbursement.
erica.hedman@swebus.se
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