I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more
Company replied
Your representative was excellent,points I would like to make and Realise that you want us to do things on line.ie Your phone no on the policy docs could be easier to locate and I found it impossible... See more
Company replied
Excellent, staff very helpful, after a few calls to them with car concerns and changes. Ability to have a conversation then make the change on line which saves £25 in admin charges.
Company replied
Company details
- #125 of 229 best companies in Insurance agency
- #28 of 69 best companies in Car and Motor Insurance Agency
- #20 of 44 best companies in Home Insurance Agency
- #70 of 137 best companies in Insurance company
About swiftcover.com
Written by the company
Welcome!
If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.
Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.
Get a quoteContact info
United Kingdom
- www.swiftcover.com
4.6
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I felt that I was let down I brought my…
I felt that I was let down I brought my home and contents insurance with them only to be told what I was making a claim for was not covered i was very disappointed with their response they said that I was out covered.
14 June 2026
Reply from swiftcover.com
Hi Howard.
I'm sorry to hear that your cover hasn't met your expectations and the that the claims process was not quite what you had hoped for.
The Claims Team have been in touch with you
and confirmed the reasoning.
Take care.
Lindsay
Swiftcover Customer Service Team
Avoid this company! Do not use! Horrendous experience!
From the day of the accident which was non-fault on my part Swiftcover have continually pushed me from one department to another. They use two subcontractors within the claims division. One being co-part the other being enterprise car rentals. This has been the most challenging and regretful period in my life thus far.
One department tells you one thing another department, tells you something different and subcontractors tell you something different again.
I call the insurance company to update details of the claim. They say that’s not this department you need to contact this department or the subtractors.
Even though we disputed the original value of the car that was deemed a total loss they sent a payment through to me which meant I had to hand back the hire car to enterprise despite this claim not being settled. Enterprise advised us to send back the interim payment and I did only for enterprise the next day demand the car be returned back. Swiftcover were unhelpful saying co-part should never have sent the interim payment and they have not received the interim payment I had returned. Despite 3 weeks passing they still cannot trace this payment. I have had to instruct my bank to recall this payment from Swiftcover (AXA PLC)
19 May 2026
Unprompted review
Reply from swiftcover.com
Hello
Thank you for providing your information.
I've forwarded a copy of your feedback over to the Claims Team to investigate and requested they contact you.
Take care.
Richard.
I wanted to put my other car on as well…
I wanted to put my other car on as well but the price went up to over £1000 so nope not happening
8 June 2026
Reply from swiftcover.com
Hi David,
We appreciate you sharing your feedback. We are sorry the pricing was not what you expected.
We do offer the best price based on a second car quote, as this goes on the risk assessment and insurance rates at that time.
Take care.
Emma,
Swiftcover Customer Service Team
Had a very helpful lady assist me…
Had a very helpful lady assist me regarding an issue when I was setting up a new insurance policy with Swift.
16 June 2026
Reply from swiftcover.com
Hello Teryl,
We're so glad to hear our team provided helpful assistance with your new insurance policy. Thank you for sharing your positive experience!
Take care.
Richard.
Swiftcover Customer Service Team
HALF THE COST OF OTHER CAR INSURANCES
Straight forward. I've NEVER claimed on an insurance policy. Other companies do not take this into account.
16 June 2026
Reply from swiftcover.com
Hello Josephine,
We appreciate your feedback and are glad our approach to insurance claims resonated with you. We value your perspective.
Take care.
Richard.
Swiftcover Customer Service Team
Shamefully rude staff like a young…
Shamefully rude staff like a young lad’s name is Jamie who was incredibly rude and condescending. I think he has anger issues Maybe.
I was then told by another staff member that I could not legally cancel my insurance if I own a vehicle which is clearly incorrect.
But it’s what you expect from any Car Insurance
23 June 2026
Unprompted review
Reply from swiftcover.com
Hi Simon,
We are truly sorry to hear about your negative experience with our staff and the misinformation you received regarding policy cancellation. We are addressing these concerns internally to improve our service.
Emma,
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello David,
We are glad we made it easy. We appreciate your feedback.
Take care.
Richard.
Swiftcover Customer Service Team
no problem with my request to alter my…
no problem with my request to alter my policy, very polite person to make feel that it would go smoothly. the new policy arrived on time thank you
10 June 2026
Reply from swiftcover.com
Hello David,
We are so glad to hear your policy alteration was handled smoothly and efficiently. We appreciate your kind words and positive feedback.
Take care.
Richard.
Swiftcover Customer Service Team
Competitive on price easy to use portal
19 June 2026
Reply from swiftcover.com
Hello David,
We're so glad you found our pricing competitive and our portal easy to use. Thank you!
Take care.
Richard.
Swiftcover Customer Service Team
Motor Insurance
The on line service was very good and I managed to do all the things required. Great service. Keep up the good work.
18 June 2026
Reply from swiftcover.com
Hello Marzban,
We're so pleased you found our online service helpful and efficient. Thank you for your kind words and positive feedback! We appreciate you taking the time to share your experience.
Take care.
Richard.
Swiftcover Customer Service Team
Appear yo be well informed with regular…
Appear yo be well informed with regular email updates snd messages. Quick easy access to my policy information, insurance certificate.
23 June 2026
Reply from swiftcover.com
Hello Ben,
We're so glad to hear you find our updates informative and accessing your policy information and certificate easy. Thank you for your positive feedback!
Take care.
Richard.
Swiftcover Customer Service Team
Good easy to use website
Although it's automated for what I needed it's wonderful to find a website that works without endless problems.
An human operator is always there if you need it.
10 June 2026
Reply from swiftcover.com
Hello Andrew
We are so glad to hear you found our website easy to use and appreciate your positive feedback about our human operators. Thank you for sharing your experience!
Take care.
Richard.
Swiftcover Customer Service Team
Your call centre is rude unhelpful and…
Your call centre is rude unhelpful and not willing to help customers you shouldn’t employ staff who have no respect or customer service experience
22 June 2026
Reply from swiftcover.com
Hello Sabu
Thank you for leaving a review and I'm very sorry to hear about this!
I've sent you an email with more information and hope to get this resolved for you.
Take care, Katie
Swiftcover Team
I love it's it's the best I see before…
I love it's it's the best I see before and it's fordtherbel price
22 June 2026
Reply from swiftcover.com
Hello
We are so happy to hear you love it and find our pricing to be fair. Thank you for your wonderful feedback!
Take care.
Richard.
Swiftcover Customer Service Team
Easy to deal with no hassle
19 June 2026
Reply from swiftcover.com
Hello Tom
We're glad you found it easy to deal with us. We appreciate your positive feedback.
Take care.
Richard.
Swiftcover Customer Service Team
Best deal for non fault accident drivers
This insurance provider was the best value for me after having a no fault of my own car accident . They obviously took into consideration that the accident was caused by the third party and didn’t up my insurance premiums as a result. I’ve been a road user for 46 years and never had an accident until someone failed to use their mirrors and drove straight into me. Lots of companies bump up the rates of non fault drivers but not this one. The whole process was done on line. No hidden costs, every part of cover was optional and clearly costed for me.So 5 stars from me Paul Hertfordshire
22 June 2026
Reply from swiftcover.com
Hello Paul.
We are so pleased to hear about your positive experience, especially after such an unexpected incident. It's wonderful to know that our approach to handling your no-fault accident and our transparent online process met your expectations. We truly appreciate you sharing your kind words and five-star rating.
Take care.
Richard.
Swiftcover Customer Service Team
It was easy to change insurance for a…
It was easy to change insurance for a different car
15 June 2026
Reply from swiftcover.com
Hello Sandra,
We're glad changing your car insurance was easy. We appreciate your feedback!
Take care.
Richard.
Swiftcover Customer Service Team
Not difficult to understand and price…
Not difficult to understand and price competitive.
22 June 2026
Reply from swiftcover.com
Hello Richard
Thank you for leaving a review!
It's great that it was a straightforward process and that we were able to offer a competitive price.
I hope you have a lovely day!
Katie
Swiftcover Team
Great Experience So Far!
Great Experience So Far!
I received a really good quote that was more competitive than others out there. The process was straightforward and easy to understand. I'm happy with my choice so far and would recommend this company to others looking for fair pricing and clear communication.
21 June 2026
Reply from swiftcover.com
Hello Vlad,
We are so pleased to hear you had such a positive experience with our competitive quote and straightforward process. Thank you for recommending us!
Take care.
Richard.
Swiftcover Customer Service Team
So easy to set up had few problems with…
So easy to set up had few problems with payment but that was down to me not being very good at bank payments
17 June 2026
Reply from swiftcover.com
Hello Stephen,
We're so glad to hear the setup was easy for you! We appreciate your kind words and thank you for your feedback.
Take care.
Richard.
Swiftcover Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.