I don't honestly think people see purchasing home insurance as a great experience. The less friction the better. I think the policy I bought is reflected in the price bracket. The one thing that anno... See more
Company replied
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Review summary
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Reviews shaping this summary
It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Fairly quick service updated my insurance without me knowing but didn’t charge extra, but the updates were correct.
Company replied
A good price for my new car, I couldn’t take the insurance out online as my VRM hadn’t been recognised (DVLA not quite updated?), however, a call to Swinton was soon sorted by Clare, no surprise chang... See more
Company replied
Company details
- #194 of 231 best companies in Insurance agency
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48k reviews
Asks customers to review
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Got my new policy sorted and ended my…
Got my new policy sorted and ended my old one, worked out slightly better for me to. Thank you.
26 July 2026
Reply from Swinton Insurance
Thank you for your kind 5-star review! We're so pleased to hear that we were able to help arrange your new policy and assist with ending your previous one, making the process as smooth as possible. It's great to know that everything worked out even better for you.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your kind 5 star review! We're so pleased to hear that you found us easy to access and that you were able to get all the information you needed.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your wonderful 5 star feedback! We're delighted to hear that you found the experience quick, clear, and simple.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Good simple policy
Simple procedure easy outlining policy and reasonable price. I just hope we don't have to review how you are in a claim, that would be bad
17 July 2026
Reply from Swinton Insurance
Thanks for sharing your feedback with us! We're really glad to hear you found our setup simple, clear, and reasonably priced.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
As a company Swinton has been Awful…
As a company Swinton has been Awful throughout the whole process but Paul who finally dealt with my Insurance was very good
25 July 2026
Reply from Swinton Insurance
Thank you for sharing your feedback regarding your experience. I’m sorry to hear that the overall process did not meet your expectations. However, I’m glad to know that Paul was able to assist you effectively.
At Swinton, we strive to provide excellent service to all our customers, and your comments will help us improve. If there is anything further we can do to assist you, please do not hesitate to reach out.
Kind regards,
Michelle @ Swinton Insurance
easy to talk to customer service
16 July 2026
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that you found our customer service team easy to talk to. We always aim to provide a friendly and straightforward experience for our customers. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Renewal was 30% more expensive until I…
Renewal was 30% more expensive until I rang and renegotiated- not impressed with the automatic hike.
26 July 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us. I completely understand your frustration regarding the price increase on your renewal.
As a broker, at every renewal, we’ll search the panel of insurers, and we always do our best to offer you the most suitable quote, whether that is from your current insurer or a different one, if they are cheaper. On occasion when your details are re-generated the price can change due to real time pricing.
If you have any further questions, please don't hesitate to get in touch.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your review! We're delighted to hear that you found the process easy and straightforward. We appreciate your feedback and are pleased we could make things simple for you. Thank you for choosing us, and we look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Thank you for your great review! We're delighted to hear that you found our service quick and that you were happy with the price of your insurance. We really appreciate your feedback and thank you for choosing us. We look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
The vehicle insurance is straight…
The vehicle insurance is straight forward to purchased.
And the price is accommodating based on my circumstances.
29 July 2026
Reply from Swinton Insurance
Thank you for your review! We're delighted to hear that you found purchasing your vehicle insurance straightforward and that the price was suitable for your circumstances. We always aim to make the process as simple and accessible as possible. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Very poor service
Extremely difficult to contact if want to make changes to policy or cancel. As soon as you tell them you want to cancel website, phone chat all stops
Working. It is illegal. Nowhere you can find customer service online. AVOID.
28 July 2026
Unprompted review
Reply from Swinton Insurance
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you’ve experienced when trying to make changes or cancel your policy. At Swinton Insurance, we aim to provide clear and accessible customer service, and I regret that this has not been your experience. We were experiencing technical difficulties in the afternoon yesterday and this has now been resolved. I apologise for any inconvenience caused.
Thank you for your understanding.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that you found our price to be good value and that the acceptance process was quick and straightforward. It's also great to know that accessing your documents was easy. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
So far so good watch this space
29 July 2026
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that your experience has been positive so far. We appreciate you giving us the opportunity to provide our service and hope to continue meeting your expectations. We’ll be here whenever you need us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Straight forward competitive quote
Straight forward competitive quote, and on line arrangement.
26 July 2026
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that you found our quote straightforward, competitive, and the online arrangement process easy to complete. We aim to make getting covered as simple and convenient as possible. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Thank you for your great review! We're delighted to hear that you regularly find our prices competitive while still receiving first-class cover. We always aim to provide great value alongside the quality of service and protection our customers need. We really appreciate your continued support and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Thank you so much for leaving us a review!
We’re really glad to hear you got a great price and enjoyed using our website.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Customer Service
every thing was explained very clearly
and explained again if I was not sure
28 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review!
We’re really glad to hear that everything was explained clearly to you. It’s great that our team took the time to go through things again whenever you weren't sure.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
The worst steak meal I have ever been served with
We have stayed at The Swinton Hotel before and even called in when passing for occasional meals which were always first class in all respects
On this occasion I had ordered a medium cooked sirloin steak with chips for over £50.
The meal was served without a steak knife and the sirloin was cut into strips in a mushroom sauce on an elongated plate.. When trying eat the first strip it was tough with a large lump of fat attached, as I tried the next piece there was evidence of blood with the steak and at the last strip you could plainly see blood present.
When you cut into strips into pieces with the length and compress them blood did appear to ooze from each cut piece. The meat in my many years of eating such meat, appeared to be of poor quality
Even the chips were of poor quality as there was quite number of small crunchy chips with no potatoe within.
I complained to two junior staff on duty but they did not know what to say.
Furthermore, on the Tuesday afternoon my wife ordered a cream tea and I ordered a Cappuccino coffee.The coffee was served without a saucer and the young waiter put the coffee cup down by holding the cup around the rim of the cup with his fingers and thumb as he placed it down. I said something to wife about no saucer. The young water returned with a saucer placed it down in front of me, then proceeded to pick up the coffee cup using his thumb and fingers around the rim of the cup and placed the cup upon the saucer. I mention to him this was an unhygienic way to serve coffee. He did not know what to say and walked away
Jeff Redmayne
28 July 2026
Unprompted review
Reply from Swinton Insurance
Thank you for your feedback. However, it appears that your review concerns The Swinton Hotel, while we are Swinton Insurance, an insurance company. Unfortunately, we are unable to assist with matters related to the hotel or its dining services.
If you wish to share your experience with The Swinton Hotel, we recommend contacting them directly or posting your review on a relevant platform.
Should you require any assistance with your insurance needs, please feel free to reach out to us.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for taking the time to leave us a review!
We’re really glad to hear you got a good price and great service from us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Was quick and easy to sort my motorbike…
Was quick and easy to sort my motorbike insurance out, really helpful lady who got me a very good price,many thanks 👍
29 July 2026
Reply from Swinton Insurance
Thank you so much for taking the time to leave us a review!
We’re really glad to hear that sorting your motorbike insurance was quick and easy. It’s brilliant that the lady you spoke to was so helpful and got you a great price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
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