I don't honestly think people see purchasing home insurance as a great experience. The less friction the better. I think the policy I bought is reflected in the price bracket. The one thing that anno... See more
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Review summary
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It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Fairly quick service updated my insurance without me knowing but didn’t charge extra, but the updates were correct.
Company replied
A good price for my new car, I couldn’t take the insurance out online as my VRM hadn’t been recognised (DVLA not quite updated?), however, a call to Swinton was soon sorted by Clare, no surprise chang... See more
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Company details
- #194 of 231 best companies in Insurance agency
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48k reviews
Asks customers to review
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Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're thrilled to hear you found it quick and easy to set up and got a competitive premium! Bringing you top value and a smooth experience makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Very happy with insurance quote
1 August 2026
Reply from Swinton Insurance
Thank you so much for taking the time to share your feedback.
We're delighted to hear you're very happy with your insurance quote!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Been with swinton for years,but we…
Been with swinton for years,but we changed our car recenty and £389 was added onto the premium, which doubled in the monthly payments.
So we decided to leave and they still had to charge us £140.53.
Our payments now with a new provider are more than half than what swinton were wanting to charge us.
25 July 2026
Unprompted review
Reply from Swinton Insurance
Thank you for reaching out and sharing your concerns with us. I understand that changing your car resulted in a significant increase to your premium, and that the cancellation fee of £140.53 has been upsetting, especially since your new insurance payments are now considerably lower.
At Swinton, we strive to provide competitive rates and clear information about any charges. The increase in your premium was likely due to the change in vehicle details impacting the policy pricing with your insurer, and the cancellation fee relates to the policy being ended before its term which includes the days on cover that have not been settled by the direct debit.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.swinton.co.uk/contact-us
Kind regards,
Michelle @ Swinton Insurance
I called 1st August to change my…
I called 1st August to change my address and phone number then the man who I could not understand said I’ll be charged but does not no how much then he put me through to a different person who’s head set was not working she rang me back on a different head set and still the same then she said I’ll get a different agent to ring me back which they never did so now just before renewal they have annoyed me and I’ve been with them for years the service centre you cannot here them because other conversations in the background that was it now I won’t be renewing and use someone else if I don’t get a response very soon then then I’ll take the review off if I get a phone call
1 August 2026
Unprompted review
Reply from Swinton Insurance
Thank you for reaching out and sharing your experience. I sincerely apologise for the inconvenience and frustration you’ve encountered when trying to update your address and phone number. This is certainly not the standard of service we aim to provide at Swinton Insurance.
Please rest assured, we value your loyalty over the years and want to make sure your experience improves moving forward.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.swinton.co.uk/contact-us
Thank you for your patience, and again, I apologise for the inconvenience caused.
Kind regards,
Michelle @ Swinton Insurance
excellent service
26 July 2026
Reply from Swinton Insurance
Thank you so much for your review.
We’re so glad you got excellent service from us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Issues mentioned about my insurance
I received an email from you asking what problem there is with my insurance and I was told what claim you had. I had a claim on May 10, 2025, and I received an email from the insurance company, if you want. Again, this incident happened a year and two months ago. What does this have to do with the insurance I took out? I am currently looking to new one-year contract with yours, which you mentioned.I bought insurance car and right now I want to contract with an agent
4 August 2025
Unprompted review
Reply from Swinton Insurance
Thank you for getting in touch with us about your car insurance policy.
If you want to speak with an agent, you can contact us online at https://www.swinton.co.uk/contact-us. Our team will be happy to help you with your query.
Kind regards,
Leanne @ Swinton Insurance
Being able to talk to a person,I have…
Being able to talk to a person,I have some hearing loss and both people I spoke to were patient and helpful.
The second person I spoke to her name was “Precious “and she really went the extra mile to sort things out.
The only thing I didn’t like was the very long spiel on the phone,before speaking to someone.though still a 5 star service.Regards Daniel.
31 July 2026
Reply from Swinton Insurance
Thank you so much for taking the time to share your review.
We're delighted our team were so patient and helpful, especially given your hearing loss. Precious will be thrilled to hear she went the extra mile for you!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
I've been with Swinton before and had…
I've been with Swinton before and had great service and good prices
29 July 2026
Reply from Swinton Insurance
Thank you so much for taking the time to share your feedback.
We’re really glad to hear you had such great service and good prices with us in the past. It’s fantastic to have you back!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Brian star of Swinton no experience of Swinton so cannot…
I’ve no experience of Swinton so cannot comment yet. But your assistant who’s called Brian has the patience of a saint, I’m not fully experienced with AI and not quite up to date with my phone ( a new one), but Brian stayed calm while I made numerous attempts to complete my application . And patiently waited while I made error after error, even looking up on Google to find out how my mobile worked . Thanks to him I have cover with Swinton for my car! Thank you
31 July 2026
Reply from Swinton Insurance
Thank you so much for sharing your experience with us.
We're delighted to hear how patient and helpful Brian was while setting up your policy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for taking the time to leave us your review.
We’re really glad to hear you found our website so easy to navigate.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for taking the time to leave us your review.
We're really glad to hear you enjoyed our service and got great value for money.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
A hell of a lot cheaper than the rest
A hell of a lot cheaper than the rest, and a lot of other insurers have forgotten why that is important.
28 July 2026
Reply from Swinton Insurance
Thanks so much for leaving us this great review. It's great to hear you got a much better price with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Easy to do
So easy to do and you actually post documents rather than expect us to do it.i actually changed from my previous insurer
28 July 2026
Reply from Swinton Insurance
Thank you so much for taking the time to leave us your feedback. We’re really happy to hear how easy you found the process, and we’re glad you appreciate receiving your physical documents in the post.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Give me a great price and so easy to do
31 July 2026
Reply from Swinton Insurance
Thank you for your great 5 star review! We're delighted to hear that you were happy with the price and found the process so easy. We aim to make arranging insurance as simple and straightforward as possible, while providing great value for our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Declined automatic renewal when taking out polucy but this has been ignored.
Used Swinton for the 1st time last year. Signed to say DO NOT AUTOMATICALLY RENEW. Three times now I have received 'we are going to automatically renew' and twice I have told them not to. Once by enail and once, this morning, verbally. I have just received an SMS telling me they are going to automatically renew 6 days before it is due. They do not accept replies to these 'we are going to automatically rebew'. Presumably hoping you will not have the energy to get in touch. It was also VERY difficult to get through on the telephone!!
31 July 2026
Unprompted review
Reply from Swinton Insurance
Thank you for reaching out and sharing your concerns. I sincerely apologise for the repeated and unwanted automatic renewal notifications you have received, despite your clear instructions not to renew automatically. This is certainly not the experience we want you to have with us.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.swinton.co.uk/contact-us
Kind regards,
Michelle @ Swinton Insurance
I found it difficult to understand the…
I found it difficult to understand the person handling the call , probably because of his strong accent.
31 July 2026
Reply from Swinton Insurance
Thank you for your feedback. I'm sorry to hear you found it difficult to understand the person handling your call due to their accent. We strive to provide clear and helpful service to all our customers, and I apologise for any inconvenience this may have caused.
If you need anything in the future, please let us know.
Kind regards,
Michelle @ Swinton Insurance
Answered call promptly and very easy to…
Answered call promptly and very easy to talk too.
30 July 2026
Reply from Swinton Insurance
Thank you for your lovely 5 star review! We're delighted to hear that your call was answered promptly and that you found our team easy to talk to. Providing friendly, helpful service and making sure our customers feel supported is very important to us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Swinton Insurance
Frustrating, no Phones, ChatBot Useless
Frustrating. Used to be very good and easy to deal with, telephone number worked and telephones were answered. Now there is a frustrating ShitBot system to use, you eventually find a number to call them, then it takes ages and endless attempts at the equally useless and frustrating telephone system. Insurance is important, it is important to be able to contact your insurance provider easily, yet this is not provided. I am getting increasingly frustrated at these systems, they dont help, further, as I determine that Swinton are not contactable, or make themselves very difficult to contact this is in breach of the FCA guidelines for which I am raising a formal complaint with the FCA.
Update, despite my review making a point that the ChatBot is unwanted and useless, there response explicitly says to get in contact with them using their automated ChatBot! Clearly, Swinton don't read these reviews nor do they provide proper responses. Another example of the company in decline and another reason to cease using them, you would have thought that a complaint regarding their communications being in breach of the FCA guidelines would have elicited a better response.
31 July 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us. I’m truly sorry to hear about the difficulties you’ve experienced trying to contact us recently. We value your time and understand how important it is to easily reach your insurance provider when needed.
Please know that we take your concerns seriously and are continuously working to improve our customer service systems to make communication smoother and more accessible. In the meantime, if you have any specific queries or require assistance, please don’t hesitate to contact us via our live chat facility.
www.swinton.co.uk/contact-us
Thank you for your patience and understanding.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your feedback. I understand that sometimes there can be quite a few questions, and I appreciate your patience with us. If there's anything specific you'd like help with or if you have any concerns, please feel free to let us know.
Kind regards,
Michelle @ Swinton Insurance
Good service
28 July 2026
Reply from Swinton Insurance
Thank you for your kind 5 star review! We're pleased to hear that you received good service from our team. Your feedback is greatly appreciated, and we’re committed to continuing to provide a helpful and reliable experience for all our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
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