switch-bot.com Reviews 610

I recently ordered a remote from SwitchBot.ca and was surprised to be hit with a 25% duty charge upon delivery. Since the site is localized for Canada, I did not expect the item to ship from Hong Kong or incur international fees.
However, after reaching out to their support team, they were very attentive and quickly offered a full refund for the duty charges. While the initial lack of transparency regarding shipping origins was frustrating, their customer service is top-notch and proactive in fixing issues.

Amazing products, great prices. Deducting one star for sometimes hard to reach agent to help with purchases.

Thanks to Switchbot level/ leakage detector I solved to nonitor the heating boiler water discharg, avoiding damages on my fornitures. It is effective and reliable. Warning messages and other features available.

Switchbot asked me to review their service. I am happy to do so because my experience is a positive one. I bought the SwitchBot Lock Ultra Vision Combo and it works like a charm. We have been using the lock for half a year now. Updates come regularly and are easy to install. Only critique I could have on the company is the time it takes to get a reaction if you have questions. 3 to 4 days minimum. That could be improved to really take customer satisfaction to the next level. That being said the advice given is no nonsense good advice that really helps you.

I ordered the first version of the SwitchBot Lock in 2022 for my old wooden front door to make it a little bit more smart. It had everything I needed and was with all the additional gadgets cheaper than for example Nuki with similiar gadgets. At this time I also got the Hub Mini. Later I got the Contact Sensor.
I have to admit, that with Bluetooth as the only possible connection between the Hub mini and the Lock and Contact Sensor, I'm not quite happy. I knew it, when I bought it, so I got what I ordered.
Sure I could "update" to use Matter and to a better integration to Home Assistant, but the Lock Gen1 will always be a simple Bluetooth controlled device.

Ordered 2 doorbells. 1 didn’t work. No support. No answering the phone. Nothing. Can’t return because you have to call them and they don’t answer. Nothing in the UK. Nothing in the whole of Europe. Kit seems reasonable. After sales in the worst I have ever come accross. All automated. All rubbish.

I ordered a smart lock for it to not turn up. I've emailed them so many times to only get one response saying it's not in stock with no real idea when it will turn up. I've sent several emails since asking for a refund but had nothing back.
Happy to take your money but clearly not interested in the customer.

Have bought several products from this company over the last few years and they've all been reliable and well supported with firmware updates. One of my go to companies for smart home stuff.

I bought a switchbot K11 last week. Couple of days after I purchased it the price reduced. I contacted the switchbot support and asked if i could cancel and reorder. Very quickly they messaged back and refunded my the extra that I paid. Its important to me good customer service so I was very impressed.
Received my K11 today. Easy to set up. Its very quiet and so far im extremely impressed with it. The smaller size is perfect for me and my rooms are quite small so it can get into the nooks and crannies.
Whenever I buy anything new I do my research and I feel ive definitely bought the right one. Would highly recommend.

AI-based service. When returning an item, they insist you pay the shipping fee (fine) but also want to charge you 9,99 € on top. This is illegal in the EU and should be flagged.

I will not buy here again.

RUN FOR THE HILLS! Support from this company is absolute garbage. They will first take weeks to provide a single response and then allow themselves weeks between every step in the support flow, all this time, you're limited time warranty is draining away. They outright lie on their product pages and then lay the blame at your feet for "misunderstanding" the information they provide, using this as justification for denying a valid warranty claim. You've been warned

I own a few Switchbot products like the CO2 Meter and Lock Ultra. I can recommend their products as they offer a good quality and are easy to use with Home Assistant. Also the customer service ist great and tries to help really quick.

The curtain robot is great—I only wish there were more colour options; one in black might have suited my dark-coloured curtain rail better.

I've been using switchbot tools (bot, meter, hub) for a couple of years now. I monitor environment data and I use it to switch on and off the hot water boiler in a smart way (especially during nighttime) to save on the bill.

Great products. I preordered the candle lamp and haven't been disappointed with it. Customer service replies are fairly prompt which is great (I had a slight issue with a software update) Would look to getting more Switchbot products in the future.

I placed my order in November and was told it would be dispatched in mid-December. When nothing arrived, I contacted customer service — they apologised and moved the date to the end of December. It’s now January, and I still have no item and no update.
Customer service takes about a week to reply each time, and every reply is just another delayed date with no explanation and no solution. This feels unreliable and unacceptable — the communication and service have been extremely poor.

Really impressed with this little gadget SwitchBot Bot (plus Hub mini). I got it to turn on my computer remotely and it does exactly that—flawlessly.
Setup took just a few minutes, the build quality feels solid, and it just works. Every time. Being able to power on my PC from anywhere is super convenient and I haven't had a single issue with it.
If you need a simple way to press a button when you're not there, this thing nails it. Highly recommend.

I have the curtain opener and the blind tilts, love both products (and have multiple). Easy to set up, timetable set and saves going around the house each night closing everything and great for those hard to reach windows.
I had an issue with one tilt, customer service were great and shipped a new one straight away. Also got a remote so can use that for the blinds if I don’t want to keep to the schedule. Amazing system and reasonably priced compared to dedicated smart blinds. (Retrofitted onto Dunelm blinds)

I own several SwitchBot products, including the curtains, blinds, thermometers, robot vacuum, and a relay switch. Although I haven't tried out the relay switch just yet, I am incredibly happy with SwitchBot overall. The battery life on these products is impressive, especially considering devices like the curtains get used every day. Installation is also very simple, and the clear user manuals are a huge plus.

I rarely experience any issues. Occasionally the app might freeze, but after restart it works great again.

Overall, I am extremely satisfied with SwitchBot and look forward to your new products!

Thankyou Switchbot

Great startup with a wide range of products. Easy to use, implement and for a competing price. I have multiple devices, ranging from cameras to meters and a humidifier. All great. All usable in one app and all integrated. Besides the easiness of use the design of all products is also very appealing! Would recommend Switchbot to all.