Sylvox Reviews 203

I purchased a 55" to be delivered in 2 to 5 business days. I email IAN and asked when it might be delivered? IAN was very quick getting back to me with FED-EX tracking numbers that don't open. Still not sure when delivery will happen?

Ian solved my 'wrong region' dvd error in under 2 minutes. Excellent service.

Don’t use this company. I ordered a tv at the beginning of August and it didn’t turn up until I managed to contact them and tell them nothing had shipped. I then received a unit bug on unpacking found it was pre used and already broken. I am still trying to get a response from them to have it replaced. It’s the worst service ever. I just want my money back now. I see there is a 30 day money back statement
Maybe …. But if you can’t contact and they don’t pick up….
Anyway don’t use them

I had tv delivered back in May and it was stored in my garage while the backyard work was being completed. It took a couple of months until I was finally able to mount the tv up. To our surprise it wasn’t working properly. I immediately reached out to Ian that very swiftly helped me with a replacement to be sent my way.

I worked with Ian on an issue with the TV. Ian took care of it quickly, getting a new TV to our house to replace the first one that was delivered which had an issue with the screen.

I order the 54" and it delivered on time, it unfortunately arrived with a damaged screen and Sylvox replaced it quickly without a bunch of run around. surprising with the way typical businesses operate today. Also we love the TV!!!

Ian was very helpful when I ran into a problem with my new TV.
The issue has been resolved.
Thank you

The RV Smart TV/DVD combo came with the DVD set to Region 3 and I was unable to figure out how to play DVDs. I submitted a support ticket and within a few hours had a friendly, helpful response. It would be better if "pressing 8 five times" was in the online help, but the problem was resolved easily and quickly by Ian . The tv seems nifty for our camper/travels.

New tv failed replacement tv arranged within 48 hours
Service and support on point

Unfortunately our TV arrived with screen damage. Ian from customer service was quick to respond (didn't realize it went to my junk mail at first). After sending a few pictures of my damaged TV they sent one the same day to replace it. Very happy with the customer service and can't wait to use my new outdoor TV. Thank you Ian for going above and beyond for us!

Ian, the customer service representative we dealt with, was extremely responsive and professional.

I love my kitchen television. Easy to operate and the picture is great with internet connection. My customer service rep, Ian, was wonderful with helping me with a few problems concerning my order. I appreciated his help!! Definitely recommend!

Incredible communication & prompt replies regarding scheduling installation & obtaining a TV cover during a promotion. Ian my Customer Service rep is definitely a Pro! Thanks Sylvox team.

I was unable to claim the free cover offer during checkout and contacted support to assist in getting this offer after check out. Ian from support responded in short order concisely and quickly solving my issue. Clearly a customer first professional.

I have a 65" deck pro in my outdoor space. TV has proven to be pretty resilient and reliable. 2 years in and no issues. Great quality and sound. I even purchased the sound bar, which works great with the TV and my other Bluetooth devices. Great buy, highly recommend!

I ordered a 55 inch full sun waterproof tv with a tv trolley. After over 2 weeks the trolley stil is not shipped. I tried multiple emails and calls to the customer support to check what's going on but still have not received an answer... Terrible!

My experience with Ian was most helpful. He was able to take care of my complaint with the up most professionalism.

Numerous emails to resolve simple service issues have been ignored. Calling into customer service resulted in long waits and multiple being on hold for 15+ minutes to only be hung up on. Still waiting to get issues resolved.

I asked if a longer cover was available to cover the sound bar, Sylvia responded they would be glad to get one sent out ASAP. Very good customer care, answered all my questions and concerns right away.