Sylvox Reviews 203

The communication and support has been great. Ian has been extremely helpful answering my questions

My TV arrived damaged in late May. I didn’t notice until the TV was plugged in and all I saw was streaks. It took several phone calls and e-mails to resolve even though initially in early June I was assured a replacement TV would ship immediately.

Long story short I finally received the replacement TV in early July almost a month after reporting damage.

I am pleased with the final outcome although disappointed on their communication which was slow and contradictory at times. However, I am looking forward to using the TV and being able to write a favorable review on the quality of it.

Ian helped me out with my support questions. He did an excellent job.

We have purchased 4 Sylvox monitors and had accidentally cracked 1 screen. Sylvox quoted us a repair and we sent the unit in, but now we cannot get our repaired monitor sent back and its been around 2 months.
It is very difficult or near impossible to get someone to except our company credit card payment so we can receive our monitor back.

The product and price is good and we would buy many more monitors, but if there is no support we will need to shop elsewhere.

I have a Sylvox TV and sound bar for my motorhome, and I couldn’t be happier with the experience. From the start, the customer service has been outstanding—communication with the company was prompt, clear, and helpful. Any questions I had were answered quickly, which made the whole process smooth and stress-free.
The quality of both the TV and sound bar is genuinely impressive. The picture is crisp, the sound is rich, and both units have proven to be highly reliable, even with regular use on the road. It’s clear that Sylvox puts a lot of thought into the durability and performance of their products, which is especially important for motorhome owners.
Overall, I am extremely satisfied with my purchase and the service I received. I highly recommend Sylvox to anyone looking for top-quality entertainment solutions and excellent customer support.

Ordered a 43" Pro Pool TV and it came with a free cover. The TV came even faster than then I planned (which was great), but the cover did not come with it. I sent a note stating that the cover did not come with the TV. They got back to me the next day, stating the cover was sent out separated and I will be getting it. The cover came that afternoon. That was a nice surprise. Plus, so far, the TV is working great.

I would like to say that IAN and SALLY have been very helpful.

Sylvox was definitely the best bet if you need a reliable, bright, and clear tv to watch outside or anywhere around the house. Being able to sit outside and enjoy watching tv made sitting out there so much better. I highly recommend buying from them as their customer service is also very helpful and reliable! 10/10!!

I installed a 65" Sylvox on my rooftop deck in Chicago in fall of 2023, and it has performed beautifully since then. I just recently had a remote control fail; once I contacted Sylvox customer service, they walked through some trouble shooting tips with me, and when those failed, immediately offered to send a replacement. I'm now building an outdoor kitchen/pavilion at another house and Spec'd in the very same Sylvox TV for that space. It's very well made and holding up beautifully against midwestern winters. Highly recommended. Rick Schultz

I got this TV for my husband for Father’s Day for our outdoor space and we love it! I ordered it and got it the very next day. Once we got it installed and working, I reached out the Ian at the support team to make sure our warranty was valid (just in case anything would go wrong) and he was fantastic! He got right back to me and let me know I was all set! So far, I highly recommend this company and the service team! Very happy 😊!

Helpful customer service.

Great prices, great products, arrived on time and when I checked in with Ian to make sure the order was as I wanted he was so helpful and on point with the exact delivery time.

Thank You!

Great customer service they need a promotion :)

I purchased the soundbar, which wasn’t working. I reach out to customer service, and spoke with IAN. IAN was very very helpful with resolving the problem. Thank you so much IAN

Ian answered an important question quickly and correctly about how to coordinate the tv with the Roku remote. Made a huge difference. Thanks!

I purchased this TV in Italy for a total of €8k plus. While the product itself is excellent in terms of picture quality, the soundbar has been a major disappointment — it simply doesn’t work as expected. The volume from the soundbar is actually lower than the TV’s built-in speakers, making it almost unusable.

I contacted customer service and even sent a detailed video showing the issue, but received no real support. I requested a phone or video call with their technical team, but that never happened.

More recently, I lost the remote control and requested a replacement — it’s been over a week and I still haven’t received any reply.

Overall, the TV is impressive, but without a working soundbar, it's very hard to hear properly, especially since I live near a busy road. Unfortunately, the customer service has been extremely poor, which is unacceptable for such a high-end purchase. I'm VERY disappointed!

Sylvox Outdoor TV/Cart and Cover - Very Nice Products. I would like to especially thank Ian for a job well done. He was a tremendous help in getting my TV Cart and TV Cover delivered. He was very quick to respond to my emails.
Thank you, Vince

Just a quick shout out to Ian. Had a few questions about when my orders would be delivered as they were delayed and he responded very timely and in a professional manner. I really appreciate this type of of customer service. Thank you!!

Although I was not pleased that the 75 inch Pool Pro 2.0 TV I ordered is delayed for 10 days due to being temporarily out of stock, Sylvox was quick to update me. Ian from their customer service department provided me an estimated timeline of the delay, offered an alternative TV and was responsive with my additional questions.

For a TV brand that I was not familiar with, so far, they are impressive with how they treat customers. I could not imagine one of the bigger brand name TV manufactures doing the same.

I recently had to replace kitchen TV mounted to my cabinet. At one time, under cabinet kitchen TVs were very popular. Now there are few and far between, that is until I came across the Sylvox 15.6” mini kitchen TV. The picture is incredible, it’s slim and folds nicely. And it rotates side to side also. The picture is nearly as good as my 4K UHD. This TV is perfect if you have tight cabinet space for mounting. I highly recommend, it’s the best of the best.