Symphony Group Reviews 

John Baker was lovely.

Very good experience! John was very helpful and did a decent job at sorting the worktop and as a favour reinstalled the dishwasher rather than waiting for the other fitters to do it at a later. Thank you so much

We couldn’t be happier with the wardrobes John Baker fitted for us. From start to finish, he was professional, skilled, and incredibly dedicated to doing the best job possible. He even stayed late one evening to make sure everything was completed to a high standard, which really shows his commitment and work ethic.

The quality of his workmanship is outstanding, and the wardrobes look absolutely amazing. It’s clear that John takes great pride in his work and genuinely wants his customers to be happy with the end result.

On top of that, he’s a lovely man to have around kind, friendly, and easy to chat to. We felt completely comfortable having him in our home, and his positive attitude made the whole experience even better.

I would highly recommend John to anyone looking for quality fitted furniture. Thank you, John, for your hard work and for creating wardrobes that look fantastic :)

Very disappointing experience.

I recently moved into a new home with a Symphony kitchen and wanted to understand what options were available for modifying an existing cabinet.

I initially received some pricing information from Michelle, for which I am grateful. However, my main question was never answered. I simply wanted to know whether an integrated fridge cabinet could be converted into a microwave/storage unit by changing the doors and adding shelves.

Michelle advised that she does not deal with this type of enquiry and that I would need to speak to retailers. However, when I contacted retailers, one told me to contact Symphony directly, while another has failed to respond to my calls, emails, and online enquiries for more than two weeks.

What makes this even more frustrating is that I am not asking for anything complicated. I simply want to know whether an existing integrated fridge cabinet can be converted into a microwave/storage unit and what would be required to do so. This information would allow me to decide how to proceed with my kitchen. Instead, after weeks of emails, phone calls and enquiries, I still cannot get a clear answer from anyone.

I genuinely do not understand how it can be this difficult to obtain basic information about a kitchen that is already installed in my home. I am not making a complaint or requesting warranty work. I am simply trying to understand my options and potentially place an order.

The whole process feels like being passed from one person to another with no ownership and no communication. A straightforward question should not require weeks of chasing.

Hopefully this review will finally result in someone contacting me so that I can get an answer to my question and move forward with my plans.

Extremely frustrating and disappointing customer experience.

Chris was really friendly, prompt and did a fantastic job.

Johns service and quality of work and also advise was top notch

My service technician, Kurt, was perfect! Very professional, courteous, and helpful. He did a wonderful job of completing the kitchen installation to A1 standard

I'd like to thank you for Teresa Webster for her timely response as well as her initiative action to help me fix the problem of my drawer even the warrenty has been expired.

We couldn't be happier with the service we received from John Baker. He did an amazing job fixing all the snagging issues with our kitchen, and he was incredibly polite, friendly, and professional throughout the visit. He even took the time to tidy up before leaving. We are thrilled with the end result, highly recommend!

John Baker came to my property to complete some snagging on behalf of our builder, he was brilliant. Lovely guy with great attention to detail and resolved the issues we had to the best standard.

Morley took his time and care. Paid attention to detail. Replaced broken panels. Explained how to make adjustments in future to the doors.

John Baker was lovely and so helpful about other queries we had and did a great job of fitting our doors. Fab service!

Greg Jones attended my property and was extremely understanding of the issues I raised. He dealt with everything professionally from start to finish, was courteous throughout, and showed great respect for my home while carrying out the review. He also took the time to fuss my dog, which was a lovely personal touch and very much appreciated. Excellent service overall — thank you, Greg.

We honestly cannot thank John Baker enough. After an absolute nightmare with our developers and this being our THIRD kitchen due to their errors, John completely restored our faith.

From the moment he arrived, he went above and beyond. He handled such a stressful situation professionally, calmly and genuinely cared about getting things sorted for us. He even went down to site himself and contacted his bosses to investigate what had happened with the missing and incorrect items.

John was there first thing in the morning and stayed until late, even helping other contractors because the developer had failed to arrange anyone else. Nothing was too much trouble for him and his work ethic is incredible.

Not only is the workmanship fantastic, but he is also such a lovely, hardworking and reliable person. After months of stress, John was honestly the one person who made this process manageable for us.

A huge credit to the company thank you again John!

Great experience. Tom H was professional and kind. Keep up the good work.

I would like to express my sincere appreciation and gratitude Shellee Clarke for the excellent customer service and support provided in resolving the issue with our kitchen doors. From the initial communication through to the final outcome, the professionalism, understanding, and willingness to help were truly outstanding.
Shellee handled the matter with great care, courtesy, and efficiency, making the whole process smooth and reassuring. Shellee positive attitude and genuine commitment to customer satisfaction were highly appreciated, especially in finding a fair and practical solution.
It is refreshing to deal with a company like Symphony that values its customers and responds with such kindness and professionalism. The support and goodwill shown throughout this matter have left a very positive impression on us.
Thank you once again Shellee for your excellent service, prompt responses, and thoughtful assistance. We are extremely grateful and would not hesitate to recommend your company to others based on this positive experience.

Kurt was exceptionally polite and carried out the work to a high standard. Highly professional.

Great customer service intervention for previously completed work. John did a great replacement for us, he asked for our input & was keen to show us the improvement he'd made. Job was well finished & everything clean & tidy when he finished.

⭐⭐⭐⭐⭐

I want to give a five-star rating to service technician Mr. Tom Holland, who visited my home today to repair my kitchen sink. He came to fix the missing brackets, but found it nearly impossible to reach the area due to very limited space. He first suggested using silicone gel as a solution, but when I explained I was not happy with this option, he listened carefully and fully understood my concerns.

He quickly came up with a brilliant alternative idea: removing a section from the other side of the kitchen cabinet to create enough space to access under the sink and properly secure the brackets. Throughout the process, he was kind, patient, and communicative — he even coordinated with the builders and his supervisor to get the work done properly. Within a few hours, the sink was fixed perfectly. I no longer worry about water leaking under the cabinets and causing damage, and I am extremely happy with the result.

I wish Mr. Holland every success in his work — he truly went above and beyond!
Regards
Blessy Kurian

John is brilliant at his job and a credit to Symphony