What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more
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Review summary
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John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more
Company replied
John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more
Company replied
We are absolutely delighted with our new kitchen and couldn't be happier with the service we received. A big thank you to Kevin Hartley for expertly project managing the installation and ensuring... See more
Company replied
Company details
Information provided by various external sources
Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk
Contact info
Pen Hill Estate, Park Spring Road, S72 7EZ, Barnsley, United Kingdom
- 01226 446000
- enquiries@symphony-group.co.uk
- www.symphony-group.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Kitchen fitter
Ashley Wilson came to our bungalow today to look rise and fall work top.He was extremely polite,took his shoes off due to new carpet and new exactly what the problem was.I would welcome him back anytime.What a lovely gentleman.
13 May 2026
Unprompted review
Reply from Symphony Group
Hi Kim,
Thank you for your 5 star review. That's great to hear that Ashley was lovely and polite when attending your property. We'll pass on your compliments to him.
Kind Regards,
Alice
Would Recommend…
From booking the appointment on the phone, assessing what was needed to fitting, all went smoothly. Kurt went above and beyond in fitting my units. Thank you!
12 May 2026
Unprompted review
Reply from Symphony Group
Hi Sally,
Thank you for your lovely review. We're glad the process was easy for you and that Kurt did such a good job fitting your units. We'll pass on your compliments to him.
Kind Regards,
Alice
Faulty splashback replacement
Had an issue with the fitted splashback. Tom came and sorted a replacement.
Very professional, courteous and quick.
12 May 2026
Unprompted review
Reply from Symphony Group
Hi,
Thank you for your 5 Star Review. It's great to hear you're happy with the service you received from Tom. We'll pass on your lovely feedback onto him.
Many Thanks
Emma
Tom Holland was great
Tom Holland was great - very friendly, attended for 1 issue but made sure everything else was fine and working. Would really recommend
7 May 2026
Unprompted review
Reply from Symphony Group
Hi Freya,
Thank you for your 5 Star Review. Its great to hear that your happy with the service you received from Tom. We'll pass on your compliments to him.
Many Thanks
Emma
5 star
Friendly staff member arrived completed the alteration work needed no issues. Thank you
5 May 2026
Unprompted review
Reply from Symphony Group
Hi Tom,
Thank you for your lovely review. So that we can pass on your compliments to the correct fitter, could you send the following details to reviews@Symphony-Group.co.uk please?
- House builder
- Site name
- Plot number
Kind Regards,
Alice
Mark & Gary did a very thorough job…
Mark & Gary did a very thorough job fitting the replacement worktops.
They both did a 5 star job.
27 April 2026
Unprompted review
Reply from Symphony Group
Hi,
Thank you for your 5 star review, its lovely to hear that you are happy with the job that Mark & Gary did. Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be happy to pass on your compliments to them.
Kind Regards
Emma
Couldn’t recommend John baker enough
Couldn’t recommend John baker enough, very polite and professional, did an excellent job! Thanks again John
5 May 2026
Unprompted review
Reply from Symphony Group
Hi Al,
Thank you for your lovely review. We're glad to hear that John did such an excellent job. We'll pass on your compliments to him.
Kind Regards,
Alice
5 star service
Symphony were called out to fix part of the wardrobe which had come off due to some screws snapping and to fix a door that wouldn’t close properly. The technician Jon Pritchard, who arrived was very helpful and informed us that the wardrobe hadn’t been installed properly by our new build builders and none of the doors had the ‘soft close’ feature applied. The shelf was fixed and the doors were corrected so that they all now close in the correct order and use the ‘soft close’ feature. All of this was completed very quickly.
1 May 2026
Unprompted review
Reply from Symphony Group
Hi Hayley,
Thank you for your 5 star review. Its great to hear that Jon fixed the issue with your wardrobes. We'll pass your feedback onto him.
Kind Regards
Emma
Good product and quick delivery
Good product and quick delivery, Graeme and John were excellent fitters, on time, and ensured that the job was completed to our satisfaction and tidied up well after completion.
29 April 2026
Unprompted review
Reply from Symphony Group
Hi George,
Thank you for your 5 star review. We're glad to hear that Graeme and John did such an excellent job. We'll pass on your lovely feedback to them.
Kind Regards,
Alice
Great service
John attended my property after my kitchen cabinet lights no longer worked. At first John wasn't sure if he was the right man for the job but he tried different ways to try and fix the lights. John was able to fix them and I was very happy with the work he did.
29 April 2026
Unprompted review
Reply from Symphony Group
Hi Molly,
Thank you for your 5 Star Review. Its great to hear that John was able to fix the lights and that your happy with the service you received. We will pass your feedback onto them.
Many Thanks
Emma
Very polite, excellent workmanship tidied up after work Shoes off at the door
Excellent customer service Very polite when Chris arrived Worked with no fuss, no mess
Asked me to checked I was happy with his work
30 April 2026
Unprompted review
Reply from Symphony Group
Hi Dot
Thank you for your 5 star review, its lovely to hear that you are happy with the service you received. Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be happy to pass on your compliments to him.
Kind Regards
Emma
Amazing service from initial enquiry…
Amazing service from initial enquiry thank you for sorting my cupboards out would recommend very helpful , fitter was so polite amd helpful
29 April 2026
Unprompted review
Reply from Symphony Group
Hi,
Thank you for your 5 star review, it's great to hear you're happy with the service you received .
Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be happy to pass on your compliments to him.
Kind Regards
Emma
Excellent work and support provided
Mark and his team were very professional and made sure the work was completed to a very high standard for Symphony.
We would also like to thank Vicky for being very efficient and making the process of scheduling the work timely and meeting our needs.
Could not thank Mark enough for his help, advice and for the standard of work provided. Very pleased with our now completed Symphony kitchen.
24 April 2026
Unprompted review
Reply from Symphony Group
Hi Mark,
Thank you for your lovely review. We're glad to hear that Mark and the team completed the work to such a high standard and also that Vicky did a great job organising the works. We'll pass on your compliments to them all.
Kind Regards,
Alice
We are very satisfied with the service
We are very satisfied with the service, excellent quality work done
24 April 2026
Unprompted review
Reply from Symphony Group
Morning,
Thank you for your 5 star review, we're delighted to hear that you are happy with the service you received. Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be happy to pass on your compliments to him.
Kind Regards
Emma
Great Fitting
Engaging, efficient and friendly. My issue was resolved with knowledges and expediently
22 April 2026
Unprompted review
Reply from Symphony Group
Hi Lee
Thank you very much for your 5 star review, its wonderful to hear that the fitter did a great job. We'll pass your compliments onto the team.
Kind Regards
Emma
Replacement of Kitchen Doors
The fitter who replaced my doors and re-aligned other doors was friendly, helpful and very experienced.
He went above and beyond what was expexted and all the work was completed in a timely manner.
23 April 2026
Unprompted review
Reply from Symphony Group
Hi Michael,
Thank you for your 5 star review. So we can pass on your compliments to the correct technician, would you kindly email the below details to reviews@symphony-group.co.uk:
- House builder
- Site name
- Plot number
Kind Regards,
Alice
Job number-383473
Job number-383473
Jon came to replace a unit and was the most pleasant and cheerful man. He fitted the unit quickly and efficiently and even put a screw into another unit for me which had come loose . Am very pleased with the work and the service .
Thank you
21 April 2026
Unprompted review
Reply from Symphony Group
Hi Janet,
Thank you for your lovely review. We're glad to hear that Jon provided such great service. We'll pass on your compliments to him.
Kind Regards,
Alice
Morley and Scott were amazing
Morley and Scott were amazing. Professional and friendly. A great job done, super happy with the work done. Highly recommend for quality workmanship.
20 April 2026
Unprompted review
Reply from Symphony Group
Hi Karen,
Thank you for your 5 Star Review. Its great to hear that Morley and Scott did an amazing job and that your very happy with the work they did. We will pass your feedback onto them.
Many Thanks
Emma
Alignment.
Michael Sutton was a pleasant competent worker. Worked well respecting belongings, fixtures and fittings.
16 April 2026
Unprompted review
Reply from Symphony Group
Hi Lesley,
Thank you for your lovely feedback. That's great to hear that Michael was competent and respectful when completing the work at your property. We'll pass on your compliments to him.
Kind Regards,
Alice
Engineer was very patient and gave…
Engineer was very patient and gave attention to my concerns about the fitted strip lighting being damaged. He completed the job without any worries and even gave me a good tip on how to clean the metal splashback.
16 April 2026
Unprompted review
Reply from Symphony Group
Hi Diana
Thank you very much for your 5 star review, its wonderful to hear that the fitter did a great job. We'll pass your compliments onto him.
Many Thanks
Emma
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