Rude employee and not helpful - Lyngby Storcenter I had an annoying small silver panel on the arm of my Boss sunglasses that came off. I went to Synoptik Lyngby Storcenter, the guy was not b... See more
Company replied
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See what reviewers are saying
As before, the experience was great. Staff is warm and huge range of in-house and branded eyewear. There is lots to choose from and the staff is ever willing to help. The lenses were very well fitted... See more
Company replied
The manager and her team in Frederiksberg are AMAZING. 2 years ago, at a different synoptik, i was given what i know now was a bad prescription for contact lenses + glasses. even tho i complained at t... See more
Company replied
Fantastisk service i Synoptik i Billund i dag! Tak for at reparere mine briller, så de holder til i morgen, så jeg kan skifte. Tak!
Company replied
Company details
Information provided by various external sources
Et godt syn er afgørende for vores muligheder for at lære, opleve verden, bidrage til samfundet, og i det hele taget skabe os et godt liv. Vi er fascinerede af, hvad et godt syn betyder for livskvaliteten og af, hvad velvalgt design kan gøre for den personlige fremtoning. Vi lever for sandhedens øjeblik. Når vi i butikken finder det perfekte par briller og de helt rigtige kontaktlinser, eller når vi via Synoptik Fonden er med til at hjælpe med et godt syn igennem hele livet. Og uden for Danmark hjælper vi medmennesker i Ghana. Her udleverer vi hvert år tusindvis af briller fra vores optikerklinik og giver dermed mange mennesker muligheden for at se skarpt for allerførste gang i livet. Det er i det øjeblik, hvor alting falder på plads, vi ved, at vi har gjort en synlig forskel.
Contact info
Lyskær 1, 2730, Herlev, Denmark
- 36737755
- info@synoptik.dk
- www.synoptik.dk
3.9
Great
8k reviews
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GREAT service
I've been a Synoptik customer for years, with a subscription for contact lenses. I just had lens exchange surgery (not Synoptik). I hadn't been using my contact lenses often for a number of months and had quite a few left unopened. When I cancelled my subscription, Synoptik refunded me for my unused contact lenses (a number of months' worth). Instead of refusing, they had a great customer-centric attitude. This is really good service - I will certainly recommend them to others.
29 January 2021
Unprompted review
Super fin service
22 December 2020
Unprompted review
God service og professional approach
14 December 2020
Unprompted review
De glider ned
8 December 2020
Unprompted review
Excellent service and quality product
17 November 2020
Unprompted review
Super god service og devar gode til…
Super god service og de var gode til at vejlede mig super
16 October 2020
Unprompted review
Very unpleasant experienced at…
Very unpleasant experienced at Helsingør Synoptik Department , one of the lady working there absolutely don’t know what is a good customer service is! We paid 7,400 kr for a pair of glasses so atleast give us a good service!
16 October 2020
Unprompted review
God service.
9 September 2020
Unprompted review
May use AI-assist with repliesRead more
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I am sad to say that I am very unhappy…
I am sad to say that I am very unhappy with my experience with Synoptik, mostly due to bad information flow from their side. I have had a membership for less than a year, and been in regular dialogue with them regarding my membership ever since. I got billed monthly via post, so I decided to call them and register for an automatic online payment service. I am told that the only thing I need to do is register and that I don’t have to think about it more. I received no information that this might take up to two months to go through, my bank haf to tell me this when I called them after receiving a letter from inkasso charging me a 1000 dkk for missing the payments. I never even received a letter in my eboks or post about those missing payments up until then. Naturally I became upset for this unneccessary bill as I would have expected correct and more information flow from their side before it had to come to this. I called them to explain the situation but they do not acknowledge their mistake and tell me that the case has simply been closed. I then had to wait two weeks for a phonecall from their headquarters where they were not willing to discuss this matter any further. This is something which I would call structural exploitation, and I have now finally cancelled my subscription.
21 August 2020
Unprompted review
Reply from SYNOPTIK
Dear Bóel,
Thanks for your review.
We apologize for any inconvenience there have been about the change of your subscription payments.
I have just been in telephone contact with you to have a dialogue about your experience and we naturally respect your choice to cancel your subscription with us.
If you have further questions about your experience with us, you are of course always welcome to contact us.
I will make sure to inform the store about this experience, so that we in the future can correct the information about payment.
I wish you a good weekend.
Yours sincerely
Josephine
Synoptik Kundeteam
super god og venlig service
6 August 2020
Unprompted review
Very good....!
9 June 2020
Unprompted review
super god service levering til tiden…
super god service levering til tiden tros Corona krisen.
28 March 2020
Unprompted review
Absolut top dollar ;-)
18 March 2020
Unprompted review
God service og levering til lovet tid
16 March 2020
Unprompted review
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