I had an issue with a warning light so booked a visit. After the the health check was carried out and the estimate was provided the Duty Service Manager Ricki Henry took great care to explain why a nu... See more
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I have been taking my BMW cars to Sytner Chigwell since 2016, and I must say, I have never had any issues with them. They have a great team and they always do such a good job. In my recent visit, Kevi... See more
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I visited the Sytner Chigwell BMW for my vehicle inspection I had warm welcome from reception team and Mark Peel was looking after my Vehicle. He was very helpful and his Willingness to help and suppo... See more
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
794 reviews
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Professional
Fast, professional and well run process with good communication throughout
20 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Johan, Thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. We are delighted to hear that you found the process fast, professional, and well run, with good communication throughout. It is always our aim to provide a seamless and enjoyable experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Chigwell BMW Team
I had an MOT and Recall booking
I had an MOT and Recall booking. I was greeted by the lovely Teressa at reception and Craig kept me updated regarding my car. Sytner’s customer service Team at Chigwell are excellent. They know how to take care of their customers. I only gave a 4 instead of a 5 because their AI is an absolute nightmare to deal with. It messed up my bookings several times. I had to drive to Chigwell so that I can speak to a person. It’s good to have AI to do some work but there is something called ‘the human touch or connection’ that is missing with AI. We can only get this with other people. It is always a pleasure to see the team at Sytner. Thank you.
19 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Helen, Thank you for your thoughtful review and kind words about Teressa, Craig, and our team at Sytner Chigwell. We’re delighted to hear you appreciate the customer service and the personal connection our staff provide. We understand your frustration with the AI system and truly value your perspective on the importance of human interaction. It’s always a pleasure to welcome you, and we’re grateful for your continued support. We look forward to seeing you again soon. Best wishes, The Sytner Chigwell BMW Team
I had an absolutely fantastic…
I had an absolutely fantastic experience at BMW Chigwell! The service was top-notch from start to finish—everything was handled smoothly and professionally. Plus, as a bonus, my car was spotless and super shiny after the complimentary wash! A huge shoutout to Reggie—he went above and beyond to help me with everything. Highly recommend them!
18 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Sergiu, Thank you ever so much for your wonderful review. We’re delighted to hear that your experience at BMW Chigwell was fantastic from start to finish. It’s great to know that Reggie provided exceptional service and that your car was left spotless and shiny after the complimentary wash. Your kind words mean a great deal to the whole team. We truly appreciate your recommendation and look forward to welcoming you back in the future. Best wishes, The BMW Chigwell Team
Friendly and helpful advice from Troy…
Friendly and helpful advice from Troy at Chigwell one of the used car salesmen.
Great advice and found me the perfect car to suit my specifications and needs.
Would certainly recommend this dealer and salesman to anybody looking for a used BMW.
6 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words, K.D.Philpott. We are delighted to hear that Troy provided friendly and helpful advice, and that you found the perfect car to meet your needs. It’s wonderful to know that your experience with us was so positive. Your recommendation means a great deal to the team here at Sytner Chigwell BMW. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future.
From start to finish the service was…
From start to finish the service was outstanding. Abbie was delightful, friendly and helpful and my car is now sorted
15 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Karen, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Abbie provided you with friendly and helpful service throughout, and that your car is now sorted to your satisfaction. It’s always wonderful to know our customers feel well looked after from start to finish. We truly appreciate your positive feedback and hope to welcome you back to Sytner Chigwell BMW in the future. Best wishes, The Sytner Chigwell BMW Team
Usually have a great experience at…
Usually have a great experience at synter Chigwell, always so kind and professional but on this occasion I had a extremely bad experience with Jackie from the Bodyshop team, she was incredibly rude and had an awful attitude , had no understanding at all and used inappropriate language which is super unprofessional, I will not be returning to the Chigwell branch in future for this reason.
17 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Maddie-Skye Parrish, We are truly sorry to hear about your recent experience with Jackie from our Bodyshop team, which falls short of the high standards we strive to maintain. Your feedback is taken very seriously, and we apologise for any distress caused. We would like to invite you to contact our bodyshop manager, at frankbutler2@sytner.co.uk to discuss this matter further. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns.
Reply from Sytner Group - Sytner Chigwell BMW
Dear Nilu Sharma, hank you ever so much for your kind words and for taking the time to leave such a positive review. I'm delighted to hear that you experienced excellent service. It is always our aim to provide the highest standard of care and attention to every customer. Your feedback is truly appreciated and serves as a great encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Replacement Wing Mirror Cover
Recently required a replacement wing mirror cover for my Mini Cooper S. Despite a rather disjointed ordering process, Jackie Everett picked up the issue and eventually resolved it. The Sytner original sales order did not specify the wing cover colour or colour code. Notwithstanding this, Jackie trawled multiple systems to establish the correct colour combinations available for the year of the vehicle. Without her diligence and perseverance, we would still not have a clue as to the colour required. Jackie arranged for the cover to be painted and delivered and I fitted it myself. Top customer service from Jackie but issues that need resolving as far as Sytner is concerned.
8 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you for sharing your experience and recognising Jackie Everett’s dedication in resolving the issue with your Mini Cooper S wing mirror cover. We appreciate your honest feedback regarding the ordering process and understand how important clear communication and accurate details are. It is encouraging to hear that Jackie’s perseverance ensured the correct colour was identified and the cover was delivered promptly. Your comments are valuable to us, and we are pleased that, despite the challenges, you received excellent customer service from Jackie. Kind regards, Peter Chadwick - Head of Business
Top service as usual
Top service as usual
Waseem was very professional as usual and took care of everything
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Khalid, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Waseem provided you with professional and attentive service, as we always strive to maintain the highest standards for our customers. Your continued support means a great deal to us, and it’s wonderful to know that we consistently meet your expectations. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Great experience
I recently had a major service carried out on my BMW 4 Series at Sytner BMW Chigwell, and I couldn't be happier with the experience.
From start to finish, I was looked after exceptionally well by Was. He is a true professional gentleman with a wealth of knowledge and experience, and he made the whole process smooth, transparent, and stress-free. He took the time to explain everything clearly, kept me updated throughout, and ensured that I felt valued as a customer.
The level of customer service I received was outstanding, and it's clear that Was genuinely cares about providing the best possible experience. My car was returned in excellent condition, and the attention to detail was first-class.
I would highly recommend Sytner BMW Chigwell to anyone looking for quality service and professionalism. A special thank you to Was for going above and beyond – it's people like him who make all the difference.
3 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mustafa, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Wasim provided you with such exceptional service and made the process smooth and transparent. It’s wonderful to know you felt valued and that your BMW was returned in excellent condition. Your recommendation means a great deal to us and we truly appreciate your recognition of the professionalism and care we strive to deliver. Kind regards, Peter Chadwick - Head of Business
The recent move to an AI based service…
The recent move to an AI based service system has led to a 1 star review. The lack of personal service, inability to deal with immediate issues, failure to return or respond to requests to call have turned this company from an attentive service to a cost saving group that does not care about customer satisfaction
1 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Stephen, I'm truly sorry to hear about your disappointing experience with our new AI-based telephone system. Your feedback regarding the lack of personal service and communication is very concerning to us. We value every customer and aim to provide attentive and efficient support at all times, thank you for your feedback. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear Alvin, thank you ever so much for your kind words. I'm delighted to hear that our team’s friendly approach and dedication to going the extra mile have made a positive impression. It is always our aim to provide the best possible experience for our customers and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great experience/Great purchase
From the moment we walked in and met Daisie Harris one of the sale team, our understanding on what we needed as a vehicle was delivered with the upmost professionalism.
Daisie worked with us, help us understand the incredible brand that BMW is and delivered to us our perfect vehicle.
We bought the most amazing X5 Hybrid/Petrol car.
If anyone wishes to have a great experience when buying a BMW, deal with Daisie Harris at the Chigwell branch.
27 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you Sophie, for your wonderful review. I'm delighted to hear that Daisie provided such a professional and informative experience, helping you find the perfect X5 Hybrid/Petrol. It’s fantastic to know that you now appreciate the incredible BMW brand even more. Your kind words mean a great deal to us and to Daisie personally. We hope you enjoy every moment behind the wheel of your new vehicle and look forward to welcoming you back to Sytner Chigwell in the future. Kind regards, Peter Chadwick - Head of Business
Exceptional Service
Many thanks. While the handover took time, it was thorough and smooth.
Fis, thanks for handling us over to Andi while you were busy with the other customer today.
James/ Owen, just wanted to let you know that the service today was impeccable and Andi was extremely professional and helpful.
Many thanks for the outstanding service and commendations to Andi, we appreciate your handling of the X5 sale.
I will now get these minor issues below dealt by my local Ascot Sytner service centre.
Thanks again.
23 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and detailed feedback. I'm delighted to hear that the handover was thorough and that Andi, James, and Owen provided impeccable and professional service throughout your experience. It is wonderful to know you felt well supported during the sale of your X5. We truly appreciate your commendations and are grateful for your continued trust in Sytner Chigwell BMW. Wishing you all the best with your local Ascot service centre. Kind regards, Peter Chadwick - Head of Business
It nice to come into a place where the…
It nice to come into a place where the staff are very professional, warm and friendly. My vehicle was returned nice and clean, and your protocol and qualified staff always take good care of my vehicle. I know my vehicle is in good hands. Thank you for your hard work and for your pleasantness it makes one’s day. Keep up the good work you do.
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Claudette, thank you ever so much for your kind words and wonderful review. I'm delighted to hear that our team’s professionalism and care have made your visits pleasant and reassuring. It is always our aim to ensure your vehicle is treated with the utmost attention and returned to you in pristine condition. Your appreciation truly means a great deal to us. We look forward to continuing to provide you with the excellent service you deserve. Kind regards, Peter Chadwick - Head of Business
Sayhan made the whole process of…
Sayhan made the whole process of buying a new car so easy. This is my 5th car from Sytner Mini that must say some thing about the service ! Big thanks to both Sayhan and Jess for a fantastic experience .
16 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Greg, thank you very much for your kind words and for choosing Sytner MINI for the fifth time – it truly means a lot to us. I'm delighted to hear that Sayhan and Jess made the process of buying your new car so straightforward and enjoyable. Your continued trust and support are greatly appreciated, and we’re thrilled to have provided you with a fantastic experience once again. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Very efficient
Very efficient, speedy service job completed on time.
Craig was our contact and we were kept fully informed.
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Clive, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that Craig provided you with efficient and speedy service, keeping you fully informed throughout. It is always our aim to complete jobs on time and ensure our customers feel well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the high standards you experienced. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Engineer and service rep promptly…
Engineer and service rep promptly dealt with the recall and health checked vehicle and kept me informed. Called when ready for collection
Disappointed with main BMW as recall took 6 months to get parts to complete
7 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Fergus, thank you for your positive comments regarding our engineer and service representative’s prompt attention and communication during your recall. I'm delighted to hear you felt well informed throughout the process. However, we do apologise for the delay caused by the availability of parts from BMW, which understandably caused frustration. Your feedback is greatly appreciated, and we hope to continue providing you with a high standard of service in the future. Kind regards, Peter Chadwick - Head of Business
Pleasant and friendly staff at…
Pleasant and friendly staff at reception and mechanic easy to check in and video link showing check
5 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Steve, thank you very much for your kind words.I'm delighted to hear that you found our reception and mechanic team pleasant and friendly. It’s great to know that the check-in process was easy and that the video link provided clear insight into the work carried out on your vehicle. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words. I'm delighted to hear that you found our service efficient and punctual. At Sytner Chigwell BMW, we strive to provide a seamless and timely experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards of service. Kind regards, Peter Chadwick - Head of Business
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