I had an issue with a warning light so booked a visit. After the the health check was carried out and the estimate was provided the Duty Service Manager Ricki Henry took great care to explain why a nu... See more
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I have been taking my BMW cars to Sytner Chigwell since 2016, and I must say, I have never had any issues with them. They have a great team and they always do such a good job. In my recent visit, Kevi... See more
Company replied
I visited the Sytner Chigwell BMW for my vehicle inspection I had warm welcome from reception team and Mark Peel was looking after my Vehicle. He was very helpful and his Willingness to help and suppo... See more
A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
793 reviews
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Super expensive car treatment
Super expensive car treatment. My car wasn’t cleaned from inside. I can clearly see stains inside my car.
30 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Tanveer, We are sorry to hear about your disappointment with the car treatment you received at Sytner Chigwell BMW. We strive to provide excellent service and it is regrettable that the interior cleaning did not meet your expectations. Your feedback is important to us, and we sincerely apologise for any inconvenience caused. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our services in the future. Kind regards, Sytner Chigwell BMW Team
Fantastic service as always
Fantastic service as always. All the staff are helpful and attentive. Really feel looked after.
27 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Jonathan, thank you ever so much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you consistently receive fantastic service and feel well looked after by our attentive and helpful team. It is always our aim to provide the highest standard of care, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
As always
As always. A friendly welcome and great service. Theresa on reception very helpful. And Abbi Cross dealt with the service of my vehicle, very professionally. Thoroughly recommend Sytners Chigwell.
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Ching, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Teresa and Abbie provided you with such professional and friendly service. It is always our aim to ensure every visit is a positive one, and your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Car service
I went for the car service, as promised the full service finished on time, I collected my car as good as I expected.
Thank you Sytner for kind and smooth service.
Lobaba Tooma
21 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mrs Tooma, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that your service was completed on time and met your expectations. It is always our aim to provide a smooth and pleasant service and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to provide the high standard of care you deserve. Kind regards, Peter Chadwick - Head of Business
Very satisfied with the sales service
Very satisfied with the sales service. Thanks again to Tayyab Alyas
21 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Roberto, thank you very much for your kind words and for taking the time to share your positive experience with us. I'm delighted to hear that you were very satisfied with the sales service provided by Tayyab Alyas. It is always our aim to offer exceptional customer care, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. Kind regards, Peter Chadwick - Head of Business
New car purchase
The response time to my request was really quick from the sales rep Haymish. Was given a really good deal and was super quick to process. On the day of collecting the car, everything again quick and smooth with a really good guide on how to use and set up the tech.
17 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Russ, thank you very much for your kind words and for taking the time to share your experience with Haymish and the team at Sytner Chigwell BMW. I'm delighted to hear that the process was quick and smooth, and that you found the guidance on the car’s technology helpful. It’s wonderful to know you received a great deal and excellent service throughout. We truly appreciate your feedback and hope you enjoy every moment with your new BMW. Kind regards, Peter Chadwick - Head of Business
Booked my mini in for a routine…
Booked my mini in for a routine service, efficient admin staff, courtesy wash, price was in line with other local garage. A very positive experience
14 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear George and Johanna, thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Chigwell BMW. I'm delighted to hear that our admin team provided efficient service and that you were pleased with the courtesy wash and pricing. It’s always our aim to offer a seamless and pleasant experience for all our customers. We truly appreciate your feedback and look forward to welcoming you back for any future servicing needs. Kind regards, Peter Chadwick - Head of Business
Excellent service
Efficient check in for service. Coffee and lounge facilities whilst waiting. Was given access to use an office to make work calls and work whilst waiting for the service to complete. The car was washed too. Very happy and would come back for next service
9 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear James, thank you very much for your kind words and positive feedback. I'm delighted to hear that you found the check-in process efficient and enjoyed the coffee and lounge facilities. It’s great to know that having access to an office space helped you stay productive during your visit. We’re also pleased the car wash added to your experience. Your satisfaction means a lot to us, and we look forward to welcoming you back for your next service. Kind regards, Peter Chadwick - Head of Business
Courteous & efficient
Courteous, welcoming staff. Good & timely feedback on service progress & no surprises!
8 July 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear David, thank you very much for your kind words. I'm delighted to hear that you found our staff courteous and welcoming, and that the service updates were both timely and clear. It is always our aim to provide a transparent and pleasant experience with no unexpected surprises. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very professional -
Very professional -
slight damage to my BMW 440i underneath? SYTNER organised collection, and repair. Staff member Jackie from the Body Shop dealt with it, and kept me updated - I was very happy with how it was dealt with?
Many Thanks
30 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Jackie and the team at the Body Shop provided professional and attentive service throughout the repair of your BMW 440i. It’s wonderful to know you felt well informed and satisfied with how everything was handled. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear Nida Azhar Iqbal, thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service great and our staff very helpful. Your positive feedback means a great deal to us and encourages our team to continue providing the highest standard of care. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent experience with Sytner Chigwell BMW
Excellent experience with Sytner Chigwell BMW
I had a very positive experience with Sytner Chigwell BMW from start to finish.
Lily Wingrove was excellent throughout the process - professional, friendly, responsive and very helpful. She kept me updated, answered my questions clearly and made the whole collection process feel smooth and well organised.
Edgars was also very helpful and supportive with the finance and paperwork side of things, making sure everything was explained properly and that the documents were in order before handover.
The team made the purchase of my new BMW X1 straightforward and enjoyable, and I really appreciated the attention to detail, clear communication and customer care throughout.
Thank you to Lily, Edgars and the Sytner Chigwell BMW team. I would happily recommend them.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Ali, Thank you very much for your kind words and for sharing your positive experience with Sytner Chigwell BMW. I'm delighted to hear that Lily and Edgars provided such excellent support throughout your purchase and finance process. It’s wonderful to know that the collection of your new BMW X1 was smooth and enjoyable. Your recommendation means a great deal to us, and we truly appreciate your recognition of our team’s commitment to clear communication and customer care. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell BMW
Dear James, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you experienced excellent customer service at Sytner Chigwell BMW. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great service received from Hayder and…
Great service received from Hayder and Lily.
25 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Dean, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hayder and Lily provided you with great service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Professional service from start to…
Professional service from start to finish
24 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mark Antony, Thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. We are delighted to hear that you found our service professional from start to finish. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Chigwell BMW Team
Reply from Sytner Group - Sytner Chigwell BMW
Dear Michal, Thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. We are delighted to hear that you received great service during your visit. It is always our aim to provide the highest standard of care and attention to all our customers. Your positive feedback is truly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back in the future. Best regards, The Sytner Chigwell BMW Team
Excellent Customer Service
I picked up my Mini Cooper today and can’t speak highly enough of the Sales Executive - Pyper Noble. Pyper made the whole process stress free and kept me uptodate despite her being ill. I have given 4 stars because when I turned up to collect my mini I found out that the MOT hadn’t been completed. Pyper and I had agreed a date to collect the mini and Pyper had communicated this to the garage. Because the MOT had not been completed I was kept waiting for 4 hours. Pyper had no control over this.
24 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Pat, thank you for your kind words about Pyper Noble and for recognising her efforts despite feeling unwell. We sincerely apologise for the delay caused by the MOT not being completed as expected, and understand how frustrating the wait must have been. Your feedback is greatly appreciated, and we are pleased to hear that Pyper made the process as stress-free as possible. We hope you are enjoying your Mini Cooper and wish you many happy miles ahead.
★★★★★ Outstanding Service Leasing My…
★★★★★ Outstanding Service Leasing My BMW 2 Series at Sytner BMW Chigwell
My husband and I recently leased a BMW 2 Series from Sytner BMW Chigwell and the experience was fantastic from start to finish. Tayyab Alyas, who helped us throughout, was absolutely wonderful — attentive, patient, and genuinely focused on finding the right fit for our needs. He took the time to really listen to what we were looking for rather than just pushing a sale and walked us through all our options clearly and without any pressure.
The whole process felt smooth and professional, and we both left feeling confident we’d made the right choice. It’s rare to get service this good, and it made all the difference. Huge thanks to Tayyab and the team at Sytner BMW Chigwell — highly recommend to anyone considering a BMW lease.
15 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Arti, Thank you so much for your wonderful review. We are delighted to hear that Tayyab provided such attentive and patient service, ensuring you found the perfect BMW 2 Series for your needs. It’s fantastic to know the whole process felt smooth and professional, leaving you both confident in your choice. Your kind words mean a great deal to the team at Sytner BMW Chigwell. We truly appreciate your recommendation and wish you many happy miles ahead. Best wishes, Sytner BMW Chigwell Team
I recently had the major service…
I recently had the major service completed on my BMW M3 at Sytner Chigwell, and once again I received outstanding service from Mark Peel.
Mark is always professional, knowledgeable, and genuinely kind. He takes the time to explain everything clearly, answers any questions I have, and makes the whole process smooth and stress-free. His attention to detail and customer care are second to none, which is exactly why I always go back to him whenever my car needs servicing.
It's reassuring to know that my BMW is in such capable hands. Thank you, Mark, for consistently providing exceptional service. I wouldn't hesitate to recommend Mark Peel and the team at Sytner Chigwell to anyone looking for a trustworthy, professional, and first-class experience. Five-star service every time.
17 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you, Mo, for your kind and thoughtful review. We are delighted to hear that Mark Peel consistently provides you with such professional and attentive service. It’s wonderful to know that you feel confident and reassured entrusting your BMW M3 to us. Your recommendation means a great deal, and we truly appreciate your continued loyalty. We look forward to welcoming you back to Sytner Chigwell for many more five-star experiences in the future.
Professional
Fast, professional and well run process with good communication throughout
20 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Johan, Thank you very much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. We are delighted to hear that you found the process fast, professional, and well run, with good communication throughout. It is always our aim to provide a seamless and enjoyable experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Chigwell BMW Team
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