Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
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I brought my car in for a new air conditioning unit, under my extended warranty with another dealer. The dealer took nearly four weeks to make a decision, but Rob Murkett looked after me really well a... See more
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We have now been using Sytner Leicester for 21 years…we went this time after a lovely telephone call from Sho…we arranged a meeting with him to swap our X6 for and X5….if the deal was right!!! Sho w... See more
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We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1k reviews
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Fixed the sensor problem and excellent service
Fixed the sensor problem, cleaned the car and returned quicker than expected.
Mark Barrett kept me informed and updated regularly - excellent experience.
7 July 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mark Barrett kept you well informed throughout the process and that the sensor issue was resolved promptly. It’s wonderful to know you were pleased with the cleaning and the quick turnaround. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Service and work carried out.
Very good service and professional work carried out. Imran was very helpful and did a great job.10/10
8 July 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Imran provided you with helpful and professional service. It’s always wonderful to know our team’s efforts are appreciated. Your 10/10 rating means a great deal to us. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Girgis, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Leicester BMW. We are delighted to hear that you appreciated the personable interaction with our staff and that we kept you well informed throughout. It is always our aim to provide a friendly and professional service, and your feedback is truly appreciated. We look forward to welcoming you back in the future. Kind regards, The Sytner Leicester BMW Team
Imran provided a factual customer…
Imran provided a factual customer service, which was helpful.
2 July 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Chrispal, Thank you very much for your kind words regarding Imran’s customer service. We are delighted to hear that you found the assistance both factual and helpful. At Sytner Leicester BMW, we strive to provide clear and accurate information to ensure our customers feel confident and well-informed throughout their experience. Your positive feedback is greatly appreciated and serves as encouragement for our team to maintain these high standards. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Ivan Tang was brilliant once again
Ivan Tang was brilliant once again. The entire team from the time I entered to the time I left were brilliant.
30 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words, Mojo Jojo. We are delighted to hear that Ivan Tang and the entire team provided you with a brilliant experience from start to finish. It is always our aim to ensure every customer feels valued and well looked after throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Sytner Leicester BMW. We look forward to welcoming you back in the future.
New Car Purchase - 5 Star Experience
I had an excellent experience purchasing my new car from Sytner Leicester, thanks to Ryan Rewcastle. From the start, he was patient, professional, and always happy to answer my questions. He also accommodated changes to my chosen specification without any hassle, making the whole process smooth and stress-free.
I was considering several other dealerships, but Ryan's exceptional customer service was the deciding factor in choosing Sytner Leicester. His knowledge, communication, and commitment to providing a great experience really stood out.
I would highly recommend Ryan and the entire Sytner Leicester team to anyone looking to buy a new car. Five-star service from start to finish.
30 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Lee, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ryan provided such professional and attentive service throughout your purchase. It’s wonderful to know that his knowledge and commitment made your car buying experience smooth and enjoyable. Your recommendation means a great deal to us all at Sytner Leicester. We wish you many happy miles in your new car and look forward to welcoming you again in the future.
Job Well Done
My experience was great because it delivered an end to end service that went distinctly above my expectations.
To expand, using WhatsApp as a primary communications tool added value by the need to keep messages focused and brief and gave me a record of progress, as posted by my Service Advisor Imran Uddin.
Imran maintained a pro-active and careful liaison with the technician working on my car that led to a very satisfactory job, well done.
I would not hesitate to recommend Sytner for BMW purposes to my friends and recommend that if possible, Imran is their Service Advisor.
25 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Croucher, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Imran’s proactive communication via WhatsApp and his close liaison with the technician exceeded your expectations. It is wonderful to know you felt well supported throughout the service. Your recommendation means a great deal to us, and we are pleased that you would confidently suggest Sytner Leicester BMW and Imran as a Service Advisor to your friends. Kind regards, Sytner Leicester BMW Team
Recently collected BMW which developed a fault..
Having recently collected a ’23 BMW from Sytner Leicester, unfortunately, the vehicle developed some technical faults, shortly after collection. However, my experience with the Sytner Leicester services team has been excellent. I booked my vehicle in for diagnostic & repair which was covered under warranty. I was dealing with Ivan in services who has been nothing short of exceptional! He kindly arranged a courtesy vehicle whilst my vehicle was checked throughout and the fault fixed. I was able to return home and the vehicle was returned to my home on Saturday morning, all fixed and gleaming like new. Ivan kept me informed with regular communication and addressed any question raised. Ivan is very courteous and professional, and a Major asset to Sytner. Thank you for your support Ivan !
19 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivan and the Sytner Leicester services team provided you with exceptional support throughout the repair process. It’s wonderful to know that you felt well-informed and valued during your visit. Your feedback is greatly appreciated and serves as a testament to the high standards we strive to maintain. We hope you continue to enjoy your ’23 BMW. Kind regards, Sytner Leicester BMW Team
Professional and proficient service.
19 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Stephen, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our service both professional and proficient. It is always our aim to provide the highest standards of care and expertise to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Leicester BMW Team
Great customer service
Imran Uddin made my visit memorable as he gave great customer service.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear H, Thank you very much for your kind words. We are delighted to hear that Imran Uddin provided you with excellent customer service and made your visit to Sytner Leicester BMW a memorable one. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Imran. We look forward to welcoming you back in the future for any of your motoring needs. Kind regards, Sytner Leicester BMW Team
Tanvir was very helpful and attentive.
Tanvir was very helpful and attentive.
There was a problem with no WhatsApp messaging going through, but as the car was all okay, not an issue.
I received a video message from the Service Engineer, but to be frank, I could not hear a word he was saying - this is not the first time unfortunately. Hence the reason why I raised a WhatsApp query in case there was something I needed to know.
All was well that ends well.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Findley, Thank you for your thoughtful feedback. We are pleased to hear that Tanvir was helpful and attentive during your visit. We apologise for the issues you experienced with WhatsApp messaging and the audio quality of the video message from our Service Engineer. Your comments are appreciated, and we understand how important clear communication is. It’s reassuring to know that, despite these challenges, all was well in the end. We look forward to assisting you again in the future. Kind regards, Sytner Leicester BMW Team
Utterly Efficient and overall Great Service
Dropping off the car and seeing a Service Engineer was seamless and very efficient. I didn’t have to wait around at all. I was fully kept informed throughout, with video being sent of the car going through a check of the essentials, a progress portal and the service engineers phone calls.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Anthony, Thank you for your wonderful review. We’re delighted to hear that dropping off your car and meeting with our Service Engineer was seamless and efficient. It’s great to know you appreciated the regular updates, including the videos and progress portal, as well as the direct communication from our team. Your feedback means a lot to us, and we’re pleased to have provided a service that kept you fully informed throughout. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, The Sytner Leicester BMW Team
Always a great experience when get work…
Always a great experience when get work done on the MINI, easy booking, kept informed all the way!
25 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Lara, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you find the booking process straightforward and appreciate being kept informed throughout. It’s always a pleasure to look after your MINI and ensure everything runs smoothly. Your continued trust means a great deal to the team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Service & MoT on time
Arrived on time, to be greeted by friendly staff. I was waiting for the car, and I was told it would be 2 hours for the service and MoT. Went to the local shops, and returned exactly 2hours later. As I arrived back the Service Advisor phoned me to say the car was ready. Everything worked as expected, no fuss and no problems. Excellent friendly service.
22 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nigel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided friendly and efficient service, and that your car was ready exactly when promised. It’s wonderful to know everything worked as expected without any fuss. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Tony was great
Tony was great, really attentive considering it was an easy sale. Shame the dealership now charge for private plates, but overall a good experience
24 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear P, thank you very much for your kind words and positive feedback. We’re delighted to hear that Tony provided attentive and friendly service throughout your experience, even with an easy sale. We appreciate your understanding regarding the charge for private plates, and we’re pleased that overall you had a good experience with us. Your support means a great deal, and we hope to welcome you back to Sytner Leicester BMW in the future. Best wishes from the team.
Very courteous reception and Meah…
Very courteous reception and Meah looked after me very well and explained what was happening
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Mallard, Thank you very much for your kind words. We are delighted to hear that Meah provided you with a courteous reception and took great care in explaining everything clearly. It is always our aim to ensure every customer feels well looked after and informed throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, The Sytner Leicester BMW Team
Professional.
A personable and responsive approach from the service department and sales department made the whole process of investigating a purchase of a new car easy and informative.
12 May 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that both our service and sales teams provided a personable and responsive approach, making your experience of exploring a new car purchase easy and informative. It is always our aim to ensure every customer feels supported and well-informed throughout their journey. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Leicester BMW. Kind regards, Sytner Leicester BMW Team
Service very good,staff excellent
Service very good,staff excellent, got car back within time ,as even though busy ,staff very friendly and professional and made sure got car back ,before I collected son from school.
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mike, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team provided excellent service and ensured your car was ready on time, especially given how busy we were. It’s wonderful to know our staff made you feel valued and supported throughout your visit. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Ivan was great he kept me up to date…
Ivan was great he kept me up to date throughout the whole process. Car repaired, cleaned and returned in good time
17 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Joe, Thank you very much for your kind words. We’re delighted to hear that Ivan provided excellent communication throughout the process and that you were pleased with the repair, cleaning, and timely return of your car. It’s always our aim to ensure a smooth and positive experience for our customers. Your feedback is greatly appreciated and motivates us to maintain the high standards you experienced. We look forward to assisting you again in the future. Best regards, The Sytner Leicester BMW Team
Extremely high level of service…
Extremely high level of service provided and all credit to Sam Wesley.
Had my car for 2 weeks and was kept in the loop at all times. Thank you so much once again for the goodies. I was pleasantly surprised to find them in my boot when I got home. Couldn't recommend any further. A+
22 June 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much, James, for your kind words and fantastic review. We are delighted to hear that Sam Wesley provided such a high level of service and kept you informed throughout. It’s wonderful to know the little extras were a pleasant surprise and appreciated. Your recommendation means a great deal to us. We truly value your support and look forward to welcoming you back to Sytner Leicester BMW in the future. Thanks once again for choosing us.
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