Had to take my 2 Series for a re-call, staff were helpful and friendly, especially Imran who kept me updated. Also gave a free diagnostic of works required and valetted the car. Good experience all ro... See more
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Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... See more
Company replied
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad! Very unlike the Cardiff team that were ridiculously an... See more
Company replied
I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... See more
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Road, B68 8DA, Warley, United Kingdom
- 0121 552 2825
4.3
Excellent
867 reviews
Asks customers to review
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Great customer service from Mohammed
Great customer service from Mohammed
14 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
M Chaudhry’s Review
It was a great experience for me, very friendly and very helpful. Professional work was carried out on my 2013 F10 BMW 520d I was informed every step of the way and had no worries about my car, they also gave my vehicle a full wash, my service advisor was Reece Maynard, he made the experience very easy and was well spoken would definitely recommend to a friend or colleague.
10 July 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Mohsin. We are delighted to hear that Reece and the team provided a friendly and professional service throughout your visit. It’s great to know you felt informed and at ease during the work on your 2013 F10 BMW 520d. We always aim to make the experience as smooth as possible and are pleased that you appreciated the full vehicle wash as well. Your recommendation means a great deal to us. We look forward to welcoming you again.
The whole process is aimed at making…
The whole process is aimed at making the transaction as easy as possible for the customer.
12 July 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Steve, Thank you very much for your kind words. We are delighted to hear that you found the process straightforward and customer-focused. At Sytner Oldbury BMW, we always strive to make every transaction as smooth and enjoyable as possible. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope to continue providing the excellent service you experienced. Best wishes, The Sytner Oldbury BMW Team
From start to finish 5 stars
From start to finish 5 stars, as soon as I walked into the show room I was made to feel welcome, very professional but with a personal touch. Can highly recommend Mini and their service team looked after my mini. The valet made my car look like it had just come out of the showroom.
11 July 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Heidi, thank you ever so much for your wonderful 5-star review. We’re delighted to hear you felt so welcome and appreciated the professional yet personal service from our team. It’s fantastic that our Mini service team looked after your car so well, and that the valet left it looking showroom fresh. Your kind recommendation means a great deal to us. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Warm regards from all of us.
Mystery pricing
Booked in online for the service based on the information provided by the car.
Quoted guide price at £249 however my efforts had been ignored and extras were added that brought the price up to £409 by which time I was at the garage. My advice - don’t bother advance booking in as they won’t read it.
7 July 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you for your feedback. We apologise for any confusion caused regarding the service pricing and understand your frustration. It is never our intention to add unexpected costs without clear communication. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns directly.
Reply from Sytner Group - Sytner Oldbury BMW
Dear Stephen, Thank you very much for your kind words. We are delighted to hear that you found our service quick, efficient, friendly and professional. It is always our aim to provide the highest standard of care to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Nagpal, We are truly sorry to hear about your experience with our receptionist, as this is not the standard of service we aim to provide. We appreciate your feedback and understand how important a warm and respectful welcome is. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Thank you for bringing this to our attention.
would like to thank Ollie and all the…
would like to thank Ollie and all the staff at BMW Sytner Oldbury. I booked my car in for a starter battery replacement, and Ollie went through everything with me. He showed me a video of my car, explaining all the checks that had been carried out and highlighting any repairs that might be needed. The video was sent to my phone by text, which was a great touch.
They also washed and valeted my car, and it looked fantastic when I collected it.
I would like to thank Ollie and all the staff at BMW Sytner Oldbury for the excellent service they provided. They did a great job on my car, and I really appreciate their professionalism and attention to detail.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Narinder, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ollie and the team provided you with clear communication and excellent service, including the helpful video and thorough checks. It’s wonderful to know your car looked fantastic after the valet. Your appreciation of our professionalism and attention to detail means a great deal to us. We look forward to welcoming you back to BMW Sytner Oldbury in the future. Best regards, The BMW Sytner Oldbury Team
Really good service
Really good service . Used a few bmw garages in the past but this is my go to
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Lee, thank you very much for your kind words and for choosing Sytner Oldbury BMW as your preferred garage. We are delighted to hear that our service has consistently met your expectations and that we have become your go-to place for all things BMW. It’s always a pleasure to welcome back valued customers like yourself. Your support means a great deal to us, and we look forward to continuing to provide you with excellent service in the future. Best wishes from the team.
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mrs Williams, Thank you ever so much for your kind words. We are delighted to hear that your experiences with Sytner Oldbury BMW have always been pleasurable. It is our utmost priority to ensure every visit is enjoyable and meets your expectations. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Should you ever wish to share any further feedback, please do not hesitate to get in touch. Warm regards, The Sytner Oldbury BMW Team
Great staff
Great staff everyone was really friendly polite and respectful Muhammad was excellent Top level customer service whole experience was top class.
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Ambleton, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Muhammad and the entire team provided you with top-level customer service and made your visit so enjoyable. It is always our aim to be friendly, polite, and respectful to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
Steven was extremely helpful and kept…
Steven was extremely helpful and kept me up to date with how my car was going
17 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words. We are delighted to hear that Steven was able to assist you so effectively and keep you informed throughout the process. Providing excellent customer service and clear communication is very important to us, and it’s wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your car. Please do not hesitate to get in touch if you need any further assistance.
I am always pleased when getting…
I am always pleased when getting repairs done with BMW Syntner, they do a great job
12 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mrs Thomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Oldbury BMW. We are delighted to hear that you are consistently pleased with the repairs carried out by our team. It is always our aim to provide a high standard of service and workmanship, and your positive feedback is truly appreciated. We look forward to continuing to support you with your BMW in the future. Kind regards, The Sytner Oldbury BMW Team
Stephen was really helpful a real asset…
Stephen was really helpful a real asset to bmw
11 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Luke. We’re delighted to hear that Stephen was so helpful during your experience with us. It’s always wonderful to know that our team members are recognised as valuable assets to BMW. Your feedback is greatly appreciated and serves as a fantastic encouragement for Stephen and the rest of the team. We hope to continue providing you with excellent service in the future. Thanks again for taking the time to share your thoughts.
Level of service
This is the third time i've used this branch of BMW and each time the level of service has been exceptional.Service advisor Reece Maynard and his colleague who sits adjacent to him have on each occasion endeavoured to make sure i wasn't speending money needlessly which is a refreshing change and kept me well informed when my car was been worked on.
8 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear H Ambleton, Thank you very much for your kind words and for choosing Sytner Oldbury BMW on multiple occasions. We are delighted to hear that Reece Maynard and his colleague have consistently provided exceptional service, ensuring you feel well informed and confident about the work carried out on your car. It is always our aim to offer honest advice and avoid unnecessary expenses. Your continued trust and positive feedback mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Oldbury BMW Team
My personal BMW rep(Reece) was…
My personal BMW rep(Reece) was exceptional throughout the day. He acknowledged and respected my point of view and somewhat annoyance. Reece kept his professionalism and handled my case until it was resolved. He remains at the showroom well over his working hours, to ensure that I leave satisfied.
Was annoyed for the fact that my car(EV) had been with the Sytner for routine service (practically break fluid replacement and maybe checking some other fluids) and yet it was not ready by the end of business. Reece however stayed and ensured that my car was ready before leaving. Thank you Reece. Not so pleased with the service department, not sure what system they operate regarding which car to attended to first. But to keep the car over the working business hours is just not satisfactory. This is despite fact that I I had a similar issue before where I brought the car in for break check and it ended up being with Sytner longer, hence ending up giving me a courtesy car. A sports car which I found really hard to get in/out of due to joint issues.
4 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Kyanoush, thank you for your thoughtful feedback. We are pleased to hear that Reece provided exceptional service and professionalism throughout your visit. We apologise for the inconvenience caused by the delay in your car’s service and understand your frustration. Your comments regarding the service department’s scheduling are appreciated and will be taken on board. We are grateful for your continued support and hope to provide a smoother experience in the future. Kind regards, Sytner Oldbury BMW.
Amazing team Sytner Oldbury BMW
Amazing team. Faye and Connor are two assets to the company. Communication was impeccable and answered all my calls when I rang. Super friendly and so efficient had my car done in a matter of days and I even called the day of pick up to make an additional request and it was done.I unfortunately don’t know who did the work on my car but it looks brand new and beautiful. Made me so excited to be back driving! Would highly recommend.
5 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you so much, Emily, for your wonderful review. We’re delighted to hear that Faye and Connor provided such excellent communication and service throughout your experience. It’s fantastic that your car looks brand new and that you’re excited to be back on the road. Your kind words mean a great deal to the whole team here at Sytner Oldbury BMW. We truly appreciate your recommendation and look forward to welcoming you back in the future. Safe driving!
Oli was great
Oli was great. Well informed and efficient.
Getting through to the service desk initially was another matter. Took 36 hours to make contact after my initial call. Voice mail , WhatsApp pretty useless.
5 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Nigel, thank you for your kind words about Oli’s assistance. We are pleased to hear he was well informed and efficient during your visit. However, we sincerely apologise for the difficulty you experienced in reaching the service desk initially. We appreciate your feedback regarding the voicemail and WhatsApp communication, and understand how frustrating the delay must have been. Your comments are valuable to us, and we hope to provide a smoother experience in the future. Kind regards, Sytner Oldbury BMW.
Eduardo was very helpful and…
Eduardo was very helpful and trustworthy, gave good information on the different services for what I would need alongside my service recall, and then gave me more information regarding some Bodyshop queries I had
3 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Abbas, Thank you very much for your kind words. We are delighted to hear that Eduardo was helpful and trustworthy throughout your visit. It’s great to know he provided clear information regarding the services you required alongside your service recall, as well as addressing your Bodyshop queries. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer service. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
Very Helpful efficient and informative, Great service.
Member of staff who was assigned to me was Very Helpful and efficient, Great service.
2 June 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Paul, Thank you very much for your kind words. We are delighted to hear that the member of staff assigned to you was both helpful and efficient. Providing great service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience with us. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
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