Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... See more
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See what reviewers are saying
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad! Very unlike the Cardiff team that were ridiculously an... See more
Company replied
I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... See more
Company replied
Stephen, the represenative from the BMW Services Team in Oldbury was absolutely brilliant. For example, I had to rechange by booking time which he accommodated without hesitation. Whilst at the deal... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Road, B68 8DA, Warley, United Kingdom
- 0121 552 2825
4.3
Excellent
859 reviews
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I received zero updates about the…
I received zero updates about the status of my vehicle through the day it was with Sytner for a BMW recall and was left waiting for 30 minutes to collect it. Not the experience I expect.
15 May 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jonathon, Thank you for sharing your feedback. We sincerely apologise for the lack of updates regarding your vehicle during the recall and for the delay you experienced when collecting it. This is certainly not the standard of service we aim to provide, and we appreciate you bringing this to our attention. Your experience is important to us, and we regret any inconvenience caused. We hope to have the opportunity to restore your confidence in our dealership in the future. Kind regards, Sytner Oldbury BMW
The service was extremely expensive
The service was extremely expensive. My car was very poorly valeted and I am still awaiting a quote for a new mini which I have requested the last 2 times I’ve visited
30 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Emma, Thank you for your feedback. We apologise that the valeting did not meet your expectations and that you have not yet received the quote for the new Mini despite your visits. We appreciate you bringing these concerns to our attention. We would like to invite you to contact our MINI Brand Manager, Reece Wheeler, at reecewheeler2@sytner.co.uk, who will be happy to discuss your experience further and assist you directly. Kind regards, Sytner Oldbury BMW Team
Very hit and miss on how they treat…
Very hit and miss on how they treat customers service is usually very good but of course they are as they try and get as much out of you as they can.sales can be really pushy on the phone when they are trying to fill spaces at one of the sales weekends but,when you want something they just can’t be bothered
2 May 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Andy, thank you for sharing your feedback. We are sorry to hear that your experience has been inconsistent and that you felt pressured during sales weekends. It is certainly not our intention to make customers feel uncomfortable or undervalued. We appreciate your honest comments as they help us understand where improvements are needed. Customer satisfaction is important to us, and we hope future interactions will better reflect the high standards we strive to maintain.
Great Service
Great service from Az who was professional, knowledgeable and friendly. Handover process was smooth and efficient and timescale for completion of the service was just what was needed. The service technician provided the most comprehensive vehicle check video that I have received. An absolute pleasure to do business with Sytner Olbury.
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Strike, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Az provided professional, knowledgeable, and friendly service, and that the handover process met your expectations. It’s wonderful to know the service technician’s comprehensive vehicle check video was appreciated. Your positive feedback means a great deal to us, and we are honoured to have been of service to you at Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
Service was good and the staff was…
Service was good and the staff was good. Reece was good and kept me informed on the progress of the works being carried out.
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear T GUMBO, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service and staff to be good, and that Reece kept you well informed throughout the progress of the works. It is always our aim to provide a clear and reassuring experience for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
It was all a very good experience
It was all a very good experience. the only issue was the car was not ready on the day (late start) and I had to collect on the Friday and it was pointless washing it as it had to be done again.
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Daniel, thank you for sharing your feedback. We are pleased to hear that overall your experience was very good. However, we do apologise for the delay in having your car ready on the day and understand how frustrating it must have been to have to collect it later and have the wash redone. Your comments are appreciated, and we hope that despite this, you are enjoying your vehicle. Thank you once again for choosing Sytner Oldbury BMW.
Constant contact and communication…
Constant contact and communication throughout my purchase of a new vehicle.
Polite, friendly and attentive salesman who went that extra mile on handover and after my purchase.
The manager was approachable who greeted me in a relaxed and welcoming manner. He also made sure that I was informed if the salesman was busy or otherwise engaged.
Overall, I cannot fault the staff and the customer service I received. It was well worth travelling out of my area to Synter in Oldbury.
26 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided attentive and friendly service throughout your purchase, and that the handover process met your expectations. It’s wonderful to know the manager’s approach made you feel welcome and informed. We truly appreciate your recommendation and are pleased that your journey to Sytner Oldbury was worthwhile. We wish you many happy miles in your new vehicle.
A massive thank you to Jack Kendall and the team at Sytner Oldbury!
A massive thank you to the team at Sytner Oldbury BMW. From the moment I walked in, I felt valued as a customer. I would like to give a special mention to JACK KENDALL, who was absolutely amazing! His professionalism, patience, and attention to detail made the whole experience effortless and special. He made sure everything was perfect for my new BMW. The communication was great throughout, and I couldn't be happier with the service I received. Truly a 5-star dealership!
25 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Galya, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Jack Kendall provided such professional and attentive service, making your visit effortless and enjoyable. It’s wonderful to know you felt valued throughout and that your new BMW is everything you hoped for. Your feedback truly means a lot to the entire team here at Sytner Oldbury BMW. We wish you many happy miles ahead! Kind regards, The Sytner Oldbury BMW Team
Reply from Sytner Group - Sytner Oldbury BMW
Dear Judith, Thank you very much for your kind words. We are delighted to hear that you found our team both efficient and knowledgeable. It is always our aim to provide the highest standard of service to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Should you require any assistance, please do not hesitate to get in touch. Best wishes, The Sytner Oldbury BMW Team
Not informer enough
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Gino, thank you for your feedback. We are sorry to hear that you found the information provided to be insufficient. At Sytner Oldbury BMW, we strive to ensure all our customers feel fully informed and confident throughout their experience. Your comments are important to us, and we appreciate you taking the time to share them. Should you wish to discuss your experience further, please do not hesitate to get in touch. We value your support and hope to assist you better in the future.
Review
Well organised and professional approach. All enquiries answered and Murray went out of the way to make sure I had positive experience
17 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our approach well organised and professional. It’s wonderful to know that Murray went out of his way to ensure you had a positive experience. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Best regards, Sytner Oldbury BMW Team
Awful new site not fit for service purpose
Was sent to a different site for a routine service, which is actually a body shop repair site on an industrial estate. It took far longer to get there and was less convenient. The site itself is very basic and doesn’t have the same feel as the dealership. They offered me a taxi home which took 30 mins to arrive (as the taxi driver themselves went to the wrong site). Not the “premium” experience for the price of the car and far worse than the previous service at the Oldbury dealership site.
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Emma, We really appreciate your feedback surrounding your recent service at our Aftersales Hub. Due to our customer base being one of the largest in the UK, we have had need in recent years to develop our site at Brades Road to become as much a BMW Approved Service centre as well as an Approved BMW Bodyshop. The size of the service operation, skill level and capability is identical to our Wolverhampton Road showroom operation and increasing the customer bookings at this site means we can deliver quicker lead times and faster turnaround for our customers, however it is disappointing to hear that the site did not meet your expectations and that the taxi service was delayed. This is certainly not the premium experience we aim to provide, and we are currently reviewing this and planning a more modern and customer centric refit this year. Kind regards, Sytner Oldbury BMW Team
Friendly professional service
16 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Roger, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service both friendly and professional. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Car MOT
Booked in for an MOT which was carried out in the expected timeframe and was also washed and vacuumed. Staff were extremely welcoming and helpful. Have been a customer for many years and would definitely recommend.
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mrs Byrd, Thank you very much for your kind words and continued loyalty over the years. We are delighted to hear that your MOT was completed within the expected timeframe and that you appreciated the wash and vacuum service. It’s wonderful to know our team made you feel so welcome and supported. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Excellent efficient service
Rang BMW Oldbury, agreed the part exchange value over the phone, one trip into the dealership, no fuss, super efficient service and drove off with the new car within an hour with all the information I needed. Thank you Gary!
14 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Ali. We’re delighted to hear that your experience at Sytner Oldbury BMW was so smooth and efficient. It’s great to know that Gary was able to assist you promptly and provide all the information you needed. We truly appreciate you taking the time to share your positive experience and hope you enjoy your new car. Should you require any further assistance in the future, we’ll be here to help. Safe driving!
App and phone conversations with Service centre dont match up
The phone conversations and details on the BMW app regarding the appointment were mismatched.
Apart from the actual advisor at the BMW service centre I found the booking / Service procedure difficult and untrustworthy. Appointments cancelled by text and recall issues communicated on the app poorly. Thought BMW would be better. The actual appointment at treatment at the service centre was excellent.
2 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Ian, thank you for sharing your feedback. We apologise for the confusion caused by the mismatched information and communication issues via the app and texts. It is disappointing to hear that the booking and service procedure did not meet your expectations. However, we are pleased that the advisor and the actual service appointment were excellent. Your comments are appreciated and help us understand where improvements are needed. We hope to provide a smoother experience in the future.
A great experience yesterday will be…
A great experience yesterday will be back shortly to hopefully receive an update on my music
7 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Oldbury BMW. We are delighted to hear that your visit was a great one and that you felt well looked after. It’s wonderful to know you’ll be returning soon, and we hope the update on your music system meets all your expectations. We truly appreciate your support and look forward to welcoming you back in the near future. Best wishes, The Sytner Oldbury BMW Team
Service OK, booking process a nightmare
I was looked after well by the customer service agent whilst I had a while you wait MOT appointment. The free video check was clearly audible and useful. The booking process was, however, horrendous. I initially tried to book by phone as online there seems no way to book anything but standard items and I wanted a small issue to be checked out. I could not speak with anyone, only leave my details to be called back within 45 minutes. No-one called me back. Next day I thought I might as well try online. Response to that was I could not make an online booking at the moment and instead someone would phone me back. They did this time. I made my booking and was told I would receive a text as confirmation. A few days later and still no text, I phoned again and pretended my car was in with them in order to speak with someone. They could not only not find any details of my booking but no details of my vehicle (last in for a brake fluid service four months previously). They set up a new booking and I waited on the phone to receive a text confirmation. Got one but with the date and no time. Was finally resent with date and time. Why can you no longer just phone Sytner and be put through to someone who will book your car in?
1 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Ross, thank you for your detailed feedback. We apologise for the difficulties you experienced during the booking process and understand how frustrating this must have been. It is good to hear that you were looked after well during your MOT appointment and found the video check useful. Your comments regarding communication and confirmation are noted, and we appreciate you bringing these matters to our attention. We hope your future visits are much smoother and more straightforward.
I thought I'd found the right car and dealership..
I found the ideal mini, or so I thought but it was in the Midlands. After showing an online expression, I was added to a whatsap by Synter. The staff member went back and forth with me regarding the car in question, explaining they could deliver the car to me themselves in London next Tuesday. I explained that was somewhat later than anticipated, but could look at options. This was coming to the bank holiday weekend and I had also planned to travel down by train if planned properly. However, what transpired was confusion, sometimes a brash response expressing that I hadn't responded to their messages, messages I never received. There was a fury that I hadn't I even bought the car yet, and they were now getting annoyed. As such I took a picture of said conversation to send across, for them to see it on their computer and for them to discern it may have been a glitch. As opposed to me avoiding something - rather, that I was not informed. However, there was no apology to the way they had responded. Other than to be told "I'll call you in 10mins". Only for it to be an hour and 30mins and now there was no delivery to be made at all- as I'd need to get to a dealership for ID verification - unless they were able to verify in person but couldn't do it. It would've been helpful to have known this as to not waste three days and I would certainly have travelled up. My sense is that staff are stressed and possibly target driven and having to juggle many things and that means dropping the ball. It has helped me make my mind up.
2 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Angie, We are sorry to hear about your disappointing experience and the confusion regarding communication and delivery. This is not the standard of service we aim to provide. We appreciate your understanding of the pressures our staff face, but your feedback is important to us. We would like to invite you to contact our MINI Brand Manager, Reece Wheeler at reecewheeler2@sytner.co.uk, so we can discuss your concerns further and work towards a resolution. Kind regards, Sytner Oldbury BMW
Excellent Customer Service
Excellent Customer Service. All Required Work Carried Out As Required, Car Ready For Collection On The Same Day.
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the excellent customer service and that all the required work was completed to your satisfaction. It’s wonderful to know your car was ready for collection on the same day, as we always aim to provide a swift and efficient service. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
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