Had to take my 2 Series for a re-call, staff were helpful and friendly, especially Imran who kept me updated. Also gave a free diagnostic of works required and valetted the car. Good experience all ro... See more
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Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... See more
Company replied
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad! Very unlike the Cardiff team that were ridiculously an... See more
Company replied
Muhammed was super professional, courteous and friendly. Recall completed quickly and fully with a vehicle check. Really appreciated the complimentary service ash and Vac. Thank you!
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Road, B68 8DA, Warley, United Kingdom
- 0121 552 2825
4.3
Excellent
865 reviews
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Terrible
Terrible, terrible, terrible service.
I ordered a BMW X3 M Sport Petrol with the Technology Pack, Comfort Pack, and Pro Pack. During my test drive, the vehicle had ventilated seats, which was an important feature for me. Before placing the order, I specifically emailed the sales representative to confirm that my vehicle would include cooling/ventilated seats, and he confirmed that it would.
When my new car arrived, I was informed that the Comfort Pack had been omitted from the order. After an apology, I was offered a diesel vehicle with the same specification. Although reluctant, I agreed to accept it to avoid further delays.
Four weeks later, during a hot day, I attempted to turn on the ventilated seats, only to discover that the function was not available. When I contacted the sales representative, he informed me that he had now conducted further research and realised that the vehicle I had originally test-driven was equipped with the Comfort Plus Pack, not the Comfort Pack.
In other words, neither vehicle supplied to me had the ventilated seats that I had specifically asked about and been assured were included. My question is simple: why was this research not carried out before the order was placed, especially after I had explicitly requested confirmation in writing?
I have now had an open complaint with Sytner Oldbury and BMW UK for over three months. While I have been told that a replacement vehicle order is being considered, I have received no formal resolution and no meaningful update for the past three weeks.
The lack of attention to detail, poor communication, and failure to properly verify vehicle specifications have turned what should have been an exciting purchase into an extremely frustrating experience.
I would appreciate a response from Mark Harris, as I appear to be getting nowhere through the normal complaint channels.
1 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
To be honest halpful is great job
28 May 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Alfie, Thank you very much for your kind words. We are delighted to hear that you found our team helpful during your visit to Sytner Oldbury BMW. It is always our aim to provide excellent service and support to all our customers. Your positive feedback is greatly appreciated and motivates us to continue delivering the best experience possible. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Customer service
Being dealt with by the service advisor, Matthew Barrett. I unfortunately had to have a new DCT gearbox fitted, Matthew kept me fully informed on what was happening and when, he also managed to shave off a few dollars from the final bill which was greatly appreciated.
7 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Spence, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matthew Barrett provided clear communication throughout the fitting of your new DCT gearbox and was able to assist with the final bill. It’s wonderful to know that you felt well informed and valued during the process. Your feedback is greatly appreciated, and we hope to continue delivering the high standard of service you experienced. Kind regards, Sytner Oldbury BMW Team
Car Service
Left car for service in the morning and for pickup late afternoon. Service not completed so have had to book another date to get it completed.
Went to pickup the car kept hanging around for over an hour.
This is not the service I expect from Sytner BMW.
28 May 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Bhogal, We sincerely apologise for the inconvenience you experienced with your recent service appointment. It is disappointing to hear that the work was not completed as expected and that you had to wait for an extended period. This is certainly not the standard of service we aim to provide at Sytner Oldbury BMW. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk to discuss your experience further. Kind regards, Sytner Oldbury BMW Team
Great service on my airbag recall
Great service on my airbag recall. Will come again. Lovely valet as well
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Aslam, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you were pleased with the service provided during your airbag recall and that you appreciated the valet. It is always our aim to offer a high standard of care and attention to every customer. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
Sytner Oldbury
Once again I have found that the overall experience of selecting and purchasing a new vehicle from Sytner Oldbury was great.
I felt valued as a return customer and Simon and his sales team went over and above to secure me my preferred vehicle and within my budget. I was kept up to date at all points and any questions I had were answered promptly, great service, thanks.
30 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jason, Thank you very much for your kind words and for choosing Sytner Oldbury BMW once again. We are delighted to hear that Simon and the sales team provided you with excellent service and kept you informed throughout the process. It is always our aim to ensure our customers feel valued and supported, especially returning clients like yourself. Your feedback is greatly appreciated, and we look forward to assisting you with any future motoring needs. Best wishes, The Sytner Oldbury BMW Team
I received zero updates about the…
I received zero updates about the status of my vehicle through the day it was with Sytner for a BMW recall and was left waiting for 30 minutes to collect it. Not the experience I expect.
15 May 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jonathon, Thank you for sharing your feedback. We sincerely apologise for the lack of updates regarding your vehicle during the recall and for the delay you experienced when collecting it. This is certainly not the standard of service we aim to provide, and we appreciate you bringing this to our attention. Your experience is important to us, and we regret any inconvenience caused. We hope to have the opportunity to restore your confidence in our dealership in the future. Kind regards, Sytner Oldbury BMW
The service was extremely expensive
The service was extremely expensive. My car was very poorly valeted and I am still awaiting a quote for a new mini which I have requested the last 2 times I’ve visited
30 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Emma, Thank you for your feedback. We apologise that the valeting did not meet your expectations and that you have not yet received the quote for the new Mini despite your visits. We appreciate you bringing these concerns to our attention. We would like to invite you to contact our MINI Brand Manager, Reece Wheeler, at reecewheeler2@sytner.co.uk, who will be happy to discuss your experience further and assist you directly. Kind regards, Sytner Oldbury BMW Team
Very hit and miss on how they treat…
Very hit and miss on how they treat customers service is usually very good but of course they are as they try and get as much out of you as they can.sales can be really pushy on the phone when they are trying to fill spaces at one of the sales weekends but,when you want something they just can’t be bothered
2 May 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Andy, thank you for sharing your feedback. We are sorry to hear that your experience has been inconsistent and that you felt pressured during sales weekends. It is certainly not our intention to make customers feel uncomfortable or undervalued. We appreciate your honest comments as they help us understand where improvements are needed. Customer satisfaction is important to us, and we hope future interactions will better reflect the high standards we strive to maintain.
Great Service
Great service from Az who was professional, knowledgeable and friendly. Handover process was smooth and efficient and timescale for completion of the service was just what was needed. The service technician provided the most comprehensive vehicle check video that I have received. An absolute pleasure to do business with Sytner Olbury.
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Strike, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Az provided professional, knowledgeable, and friendly service, and that the handover process met your expectations. It’s wonderful to know the service technician’s comprehensive vehicle check video was appreciated. Your positive feedback means a great deal to us, and we are honoured to have been of service to you at Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
Service was good and the staff was…
Service was good and the staff was good. Reece was good and kept me informed on the progress of the works being carried out.
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear T GUMBO, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service and staff to be good, and that Reece kept you well informed throughout the progress of the works. It is always our aim to provide a clear and reassuring experience for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
It was all a very good experience
It was all a very good experience. the only issue was the car was not ready on the day (late start) and I had to collect on the Friday and it was pointless washing it as it had to be done again.
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Daniel, thank you for sharing your feedback. We are pleased to hear that overall your experience was very good. However, we do apologise for the delay in having your car ready on the day and understand how frustrating it must have been to have to collect it later and have the wash redone. Your comments are appreciated, and we hope that despite this, you are enjoying your vehicle. Thank you once again for choosing Sytner Oldbury BMW.
Constant contact and communication…
Constant contact and communication throughout my purchase of a new vehicle.
Polite, friendly and attentive salesman who went that extra mile on handover and after my purchase.
The manager was approachable who greeted me in a relaxed and welcoming manner. He also made sure that I was informed if the salesman was busy or otherwise engaged.
Overall, I cannot fault the staff and the customer service I received. It was well worth travelling out of my area to Synter in Oldbury.
26 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided attentive and friendly service throughout your purchase, and that the handover process met your expectations. It’s wonderful to know the manager’s approach made you feel welcome and informed. We truly appreciate your recommendation and are pleased that your journey to Sytner Oldbury was worthwhile. We wish you many happy miles in your new vehicle.
A massive thank you to Jack Kendall and the team at Sytner Oldbury!
A massive thank you to the team at Sytner Oldbury BMW. From the moment I walked in, I felt valued as a customer. I would like to give a special mention to JACK KENDALL, who was absolutely amazing! His professionalism, patience, and attention to detail made the whole experience effortless and special. He made sure everything was perfect for my new BMW. The communication was great throughout, and I couldn't be happier with the service I received. Truly a 5-star dealership!
25 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Galya, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Jack Kendall provided such professional and attentive service, making your visit effortless and enjoyable. It’s wonderful to know you felt valued throughout and that your new BMW is everything you hoped for. Your feedback truly means a lot to the entire team here at Sytner Oldbury BMW. We wish you many happy miles ahead! Kind regards, The Sytner Oldbury BMW Team
Reply from Sytner Group - Sytner Oldbury BMW
Dear Judith, Thank you very much for your kind words. We are delighted to hear that you found our team both efficient and knowledgeable. It is always our aim to provide the highest standard of service to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Should you require any assistance, please do not hesitate to get in touch. Best wishes, The Sytner Oldbury BMW Team
Not informer enough
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Gino, thank you for your feedback. We are sorry to hear that you found the information provided to be insufficient. At Sytner Oldbury BMW, we strive to ensure all our customers feel fully informed and confident throughout their experience. Your comments are important to us, and we appreciate you taking the time to share them. Should you wish to discuss your experience further, please do not hesitate to get in touch. We value your support and hope to assist you better in the future.
Review
Well organised and professional approach. All enquiries answered and Murray went out of the way to make sure I had positive experience
17 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our approach well organised and professional. It’s wonderful to know that Murray went out of his way to ensure you had a positive experience. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Best regards, Sytner Oldbury BMW Team
Awful new site not fit for service purpose
Was sent to a different site for a routine service, which is actually a body shop repair site on an industrial estate. It took far longer to get there and was less convenient. The site itself is very basic and doesn’t have the same feel as the dealership. They offered me a taxi home which took 30 mins to arrive (as the taxi driver themselves went to the wrong site). Not the “premium” experience for the price of the car and far worse than the previous service at the Oldbury dealership site.
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Emma, We really appreciate your feedback surrounding your recent service at our Aftersales Hub. Due to our customer base being one of the largest in the UK, we have had need in recent years to develop our site at Brades Road to become as much a BMW Approved Service centre as well as an Approved BMW Bodyshop. The size of the service operation, skill level and capability is identical to our Wolverhampton Road showroom operation and increasing the customer bookings at this site means we can deliver quicker lead times and faster turnaround for our customers, however it is disappointing to hear that the site did not meet your expectations and that the taxi service was delayed. This is certainly not the premium experience we aim to provide, and we are currently reviewing this and planning a more modern and customer centric refit this year. Kind regards, Sytner Oldbury BMW Team
Friendly professional service
16 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Roger, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service both friendly and professional. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Car MOT
Booked in for an MOT which was carried out in the expected timeframe and was also washed and vacuumed. Staff were extremely welcoming and helpful. Have been a customer for many years and would definitely recommend.
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mrs Byrd, Thank you very much for your kind words and continued loyalty over the years. We are delighted to hear that your MOT was completed within the expected timeframe and that you appreciated the wash and vacuum service. It’s wonderful to know our team made you feel so welcome and supported. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
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