Sytner Group - Sytner Select Wakefield Reviews 

Extremely disappointing aftersales – Sytner Select Wakefield

A hugely disappointing experience with Sytner Select Wakefield. Despite repeated attempts to resolve matters directly with the dealership, multiple visits and escalating a formal complaint to Sytner Group, I have still not received a satisfactory resolution.

I have now spoken to the Head of Aftersales, but Sytner remains unwilling to move from its existing position. The lack of accountability, communication and willingness to find a fair solution has seriously undermined my confidence in the business.

I have given Sytner every opportunity to put things right, but I am now having to pursue other avenues to resolve the matter.

I expected much better from a group of this size. The real disappointment is not just the original experience, but how poorly the complaint has been handled since.

This has been the worse car buying experience I have ever had, and strongly recommend you look elsewhere, too many cars, passed around staff and no feel of appreciation for the business.

Very efficient and nice

Great dealership really nice staff and very friendly especially Israr he really went above and beyond all throughout the sale. The whole experience and car buying went so smoothly i would definately recommend them to anyone looking to buying there next car they have a large variety of cars to choose from

Highly recommend. Great help given by the team, especially Tyler Graham

Great service from Israr and Olivia today while I was buying my car thank you for the service

Fin was very helpful and informative throughout the sale. There was never any pressure to proceed, he just talked us through everything we needed to know.

MOT on my car
I dropped my car off for it's MOT and asked for a battery health check.
Both were dealt with professionally by the service advisor in the Chery service/sales area.
I'd not a problem with anything that was done on the day, before or afterwards.
So why am I feeling a little disappointed with the JLR experience?
Going to a dedicated JLR dealership, I always felt valued, treated as a client rather than "just another customer".
It's just not the same......what a shame that the brand, in my books, has been watered down

This dealership falsely misled and misrepresented for a quick sale to hit kpis. Said they will remove the swirls and scratches. You would imagine when you remove something it shouldn’t reappear. Well it’s reappeared…. the car has so many swirls and light scratches just a blatant lie to deceive the customer for a quick sale.

Breach of trust and confidence from this dealership. Small claims action!

Don’t lie to customers when you’re not going to keep your word.

Had to leave one star personally they don’t deserve one. They are the biggest con merchants in the car industry. They sold me a range Rover full of body filler. The wheels have been rattle and sprayed and looked horrible after washing. The gearbox is faulty. The engine has blowback the staff are very ignorant and to be honest with you Land Rover should be pulling the plug on them. It’s companies like this that give Land Rover a bad name Morgan after sales person is very very ignorant. I should not be doing this kind of work as she knows nothing about cars the car they sold me is full of body filler. The wheels are a disgrace. The gearbox is on its way out the engine a serious blowback and according to Morgan she has had a look at it and it is fine. There’s nothing wrong with it personally anyone thinking of buying a car from these seriously getting in touch with me privately and I will tell you my problems and I can hope that I can save you the time on the energy of not buying from these.

Very Happy with my new car after them sorting some issues out that it had and Israr was so enthusiastic and was helpful from the start showing us around to going through all the Information needed.

Recently bought a new car through sytner at Wakefield, it’s been a really easy process and everyone has been super helpful! This is my third time buying through sytner and I wouldn’t use anywhere else. Shoutout to Camren, Kyle and Ryan - thanks all!

Absolutely fantastic service from both Kyle and Cole! Outstanding work and a credit to the company. I will be getting all my future cars from Sytner thanks to these 2 chaps. I had a shocking experience from a smaller retailer and it just proves you get what you pay for.. EXCELLENT!!

I am very disappointed with the way my MOT and the additional work were handled.

The car failed its MOT because of a blind-spot mirror fitted to the external wing mirror. These mirrors were fitted to improve visibility and, in my view, actually made it safer and easier to see. If you were aware that the mirrors could cause the car to fail its MOT, I should have been informed before the MOT was carried out.

I am also extremely unhappy that I was not contacted when the car failed its MOT or before any additional work was carried out. In particular, I should have been contacted about the tyre before it was replaced. Other garages routinely contact customers to explain the problem and obtain approval before carrying out additional work.

I was specifically told that the tyre would cost £75, yet I was charged £90. I was not informed of this increase or given the opportunity to agree to the higher price beforehand.

I therefore expect you to explain why I was not contacted about the MOT failure, why the additional work was carried out without my prior approval, and why I was charged £90 for a tyre after being quoted £75.

I am not satisfied with the way this matter has been handled and would like this complaint addressed properly.

We were looked after by Ishra and Paul G.

Very easy process, answered all our questions and went the extra mile to find out specifics for us.

In the end we were very happy with the deal we got and didn't realise pressured at any point.

Would highly recommend.

Haven’t immediately written this response as wanted to discuss with the Head of Business or deputy but had no response to my email

Went to collect a 24reg 5k mile emira with 6mth warranty remaining, what could go wrong…

Before collecting I asked a damaged tyre be replaced and the recent service completed by Sytner be stamped in the book and evidenced, spoke to salesman 3 times on this and lost count of emails requesting same, it was all agreed. Advised if I could make it to the dealership before end September 2 days before end of month the deal would be honoured and as a gesture (salesman’s suggestion) there would be a tank of fuel

On arrival at 18:00 at the dealership having travelled from business meetings in London the car wasn’t ready and needed to goto valet

On viewing the car at c19:00:

1. The service book wasn’t stamped
2. One of the key batteries was flat
3. On starting the car the service light came up
4. The oil level was low
5. All the tyres where at different pressures
6. Fuel tank empty no fuel gesture…
7. Low battery amber warning and message appeared

After going back in the dealership to hand over the service book to be stamped then posted to me, add battery to fob that couldn’t be done and arrange visit to Sytner dealership to clear service light I set off in the car at around 19:30

On driving the car:

1. The gearbox was fixed in manual
2. Putting it into auto it kept jumping to manual
3. There was very little power going through the gearbox
4. Car was just revving out
5. A mile up the road entering M1 a ‘gearbox malfunction service immediately’ warning appeared

I returned back to the dealership and left the car, going home in their demo car, getting back home at 21:15

The car is still with Sytner, they have sent the car to a local MOT centre to be checked over and report-ably nothing is wrong with the car, this same MOT centre apparently serviced the car, the same MOT centre that can’t have checked the tyres, oil level, reset the service light, stamped the book or left invoice of work done

I have asked the service be completed to Lotus schedule and checked by a Lotus or Lotus approved service centre and await a response. Given it’s still under Lotus warranty this is important but also with it being under warranty if there is a gearbox issue it will get resolved under this warranty

The car is still with Sytner and await the call from the Head of Business (on holiday) or deputy

The above begs the question, what does the 135point check cover and is the commitment to complete a service if due in 3mths or 3k miles being honoured

Having spent so much money this experience has completely spoilt the whole experience and will take some getting over

I await that call

Update 3/10

No call from anyone senior

Got sent the invoice for the service, it was not completed to the lotus schedule and the wrong and insufficient oil had been used

I have now rejected the car

Have to say this has been one of the worst car buying experiences, what should have been a special moment buying such a nice car has turned out to be very stressful and frustrating

Do your home work, they clearly don’t do a 135 point check and they out source the servicing to local MOT test centres

I will await that call

Update 7/10/26

Had correspondence the sales manager. Eventually sorted an agreement to service the car to Lotus service schedule today, car maybe ready by Saturday subject to receipt of the air filter from Lotus.

As a gesture a 12mth Sytner warranty has been provided at the end of the 3mth complimentary warranty.

If I do collect on Saturday this will be a week and two since I went to collect the car, time taken to sort service, redo the 135point check and agree a service to lotus schedule, Sytner I assume see this as acceptable particularly given the service, check and prep for sale was all supposed to be done

After this I will never purchase another car from a Sytner Group dealership and will tell anyone willing to listen of my experience

Amazing service by the staff and everything explained clearly for me

Bought an audi a4 from ryan. Great customer service and nice and easy to sort out swapping cars. Staff very helpful

Nice smooth sale. Fixed headlight on day of test drive

Finn was brilliant and helped a lot with our sale

We were met on arrival by Yvonne who politely asked if we needed any help . She very patiently showed us several SUV’s as we were undecided and at all times was very knowledgeable and professional. We have yet to make a final decision but will definitely contact Yvonne should we decide to make a purchase in the future .