Israr ahmed, showed us around the forecourt taking notes of what we liked and disliked what requirements we had and showed us what was most suitable. Extremely friendly honest and chatty, allowed us t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
PROFESSIONAL SERVICE RECEIVED We went to see a vehicle and the Salesman was very Professional Polite and Non Pushy at all.He left us to it and told us if we needed him just give a shout out.I highl... See more
Came to wakefield branch today to look at with the prospect of purchasing a car. Ryan was our sales guy. Very helpful, pleasant, polite, patient and professional throughout.
Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
325 Barnsley Road, WF2 6EH, Wakefield,, United Kingdom
- 01924 242422
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service , great car. Israr really looked out for us.
9 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words and positive feedback. We are delighted to hear that you had a great experience with Israr and that he looked out for you throughout the process. It’s wonderful to know you are pleased with both the service and the car. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
I would like to thank Emily and Paul M…
I would like to thank Emily and Paul M for an unforgettable buying experience when purchasing my new Chery. There knowledge and professionalism was outstanding and the whole buying experience was an absolute pleasure.
We were torn between the Chery and another brand of car but these guys and there knowledge won us over.
I feel they are a real asset to the company and make a good team.
Thanks very much for making it so easy for us
9 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Vicky, Thank you so much for your kind words. We are delighted to hear that Emily and Paul M provided you with an outstanding and professional buying experience. It’s wonderful to know their knowledge helped you choose the perfect car. Your satisfaction means a great deal to us, and we’re thrilled the whole process was such a pleasure. We hope you enjoy your new Chery and look forward to welcoming you back in the future. Best wishes from all at Sytner Select Wakefield.
Great service and an excellent buying…
Great service and an excellent buying experience. Qasim answered all my questions and picked me up from the station so I could do a test drive. Car is just what I was looking for and he and Jonathan then helped get the paperwork sorted on the day despite the computer system not working perfectly. Thank you and for anyone looking for a used car you should definitely talk to the Sytner Select Wakefield team.
9 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you, J Parsons, for your kind words and for taking the time to share your experience. We’re delighted to hear that Qasim and Jonathan provided excellent support throughout your purchase, especially with the test drive and paperwork. It’s wonderful to know the car met your expectations and that our team made the process smooth despite technical hiccups. Your recommendation means a great deal to us. We wish you many happy miles in your new vehicle and hope to assist you again in the future.
Stealing £99
The dealer took the £99 reservation fee, the car was transferred to Bristol where I bought it as agreed, but the £99 was never refunded. I'm submitting a complaint with FOS and the FCA.
8 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Luca, We are sorry to hear about your experience regarding the £99 reservation. I can only assume that this has been left outstanding as the vehicle was delivered by a different location, usually the fee is taken and refunded by the supplying dealership. We will look into your concerns and action the refund immediately if it is still outstanding. Your satisfaction is important to us, and we hope to resolve this matter promptly. Kind regards, Sytner Select Wakefield
Buying from SynterSelect
The staff have been extremely helpful and very patient. Outstanding advice with no pressure. Would highly recommend.
5 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Debbie, Thank you ever so much for your kind words. We are delighted to hear that our team provided helpful and patient service, along with outstanding advice without any pressure. It is always our aim to ensure every customer feels comfortable and well-informed throughout their experience. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Great experience with billy and Paul
Great experience with billy and Paul, really helpful and made my experience nice and easy
5 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Emily, Thank you ever so much for your kind words. We’re delighted to hear that Billy and Paul were able to make your experience both pleasant and straightforward. It’s always our aim to provide helpful and friendly service, so it’s wonderful to know we succeeded in making your visit a positive one. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent
Herbie made the experience pain free, catered to all my needs and even picked me up from the train station on my arrival. Very professional outfit and the car was faultless, would highly recommend.
4 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you, Connor, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Herbie was able to make the process smooth and that our team catered to all your needs. It’s wonderful to know you found the car faultless and appreciated the professional service, including the pick-up from the train station. Your recommendation means a great deal to us, and we hope to assist you again in the future.
Great service from salesman Mariusz and…
Great service from salesman Mariusz and sales manager Tyler, very professional, helpful and friendly... Made the whole process of buying a new car very easy ... Would definitely recommend this garage
3 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Karen, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mariusz and Tyler provided such professional, helpful, and friendly service throughout your car purchase. It’s wonderful to know the process was made easy for you. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Wakefield Team
Great Experience
Purchased a Mazda and was dealt with by a young man called Billy Burnett. From start to finish he was extremely helpful and couldn’t do enough for us. Made what can be stressful a relaxed experience. If you visit this garage, ask for Billy.
29 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Mrs Irvin, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Billy Burnett provided such excellent service and made your Mazda purchase a relaxed and enjoyable process. It’s wonderful to know that his helpfulness stood out from start to finish. We truly appreciate your recommendation and hope you continue to enjoy your new vehicle. Best wishes from all of us at Sytner Select Wakefield.
Israr was nothing but helpful from the…
Israr was nothing but helpful from the start, showing us cars and willing to get any keys to show us as well as going out on test drives in cars till I found the one I wanted. Great service
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much, Taylor, for your kind words. We’re delighted to hear that Israr provided such a helpful and attentive service throughout your visit. It’s wonderful to know he went the extra mile by showing you various cars and accompanying you on test drives until you found the perfect one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Wishing you many happy miles ahead!
Billy B.,this guy was so good at…
Billy B.,this guy was so good at customer service. He was so good from the reservation of my car to collection. Called me to check if all was well ans what he could do to make my coming worthwhile. I was so impressed that my brother immediately decided to buy another car from Billy. Top Notch service I must say. I will recommend to. Call Billy anyday anytime. He gave me a V. I. P. Treatment and I really loved my experience.
29 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Kelly, thank you ever so much for your wonderful review. We are delighted to hear that Billy provided you with such exceptional customer service from reservation to collection. It’s fantastic that your brother was equally impressed and chose to purchase a car with Billy’s assistance. We truly appreciate your kind words and recommendation. Providing a VIP experience is something we strive for, and it’s heartening to know you felt valued throughout. We look forward to welcoming you again in the future.
Worst Customer Service I have ever…
Worst Customer Service I have ever experienced. Everything is all lovey dovey up to the point they take your money, but god help you if the car develops a major fault in the first 3 months. Don't bother reading their "Customer Charter", it's just waffle and they don't stand by it. The gearbox in my car (BMW X2 less than 50,000 miles) developed a fault that means it needs to be replaced at a cost (which should be paid by Sytner Select Wakefield) exceeding £8k. Regardless of what their Customer Charter or the consumer rights act 2015 says with regards to faults in the first 3 months. Currently they have my money, my car and I am unable to commute to work as no alternative has been offered. I am now exploring with the finance company to reject the vehicle. I will never buy another car from them and can't wait for this whole experience to be over with. It is now going to take the finance company another 8 weeks to come to a conclusion on this. Absolutely disgusting. If anyone from Sytner Select Wakefield is reading this, try not ghosting a customer you've left stranded and dependant on other people just to get around.
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Happy Biker, we are truly sorry to hear about your disappointing experience with Sytner Select Wakefield. We understand how frustrating this situation must be and appreciate your feedback regarding the customer service and vehicle fault. We understand that you have now spoken with Our Aftersales Supervisor Morgan who is building a resolution with you. Many Thanks, Sytner Select Wakefield.
Great
Yvonne was efficient, calm, personable i was buying a used car but was made to feel like a valued customer, same as buying a new car. They made it very easy. Part exchanged. V happy.
28 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Jane, Thank you very much for your kind words. We are delighted to hear that Yvonne provided you with such a calm and personable experience, making you feel valued throughout your purchase. It’s wonderful to know that the process was straightforward and that you were happy with your part exchange. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Best wishes, The Sytner Select Wakefield Team
Reply from Sytner Group - Sytner Select Wakefield
Dear Mohamed Firosedeen, Thank you very much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that you found our services to be good. Billy will be pleased to know his efforts have been appreciated. Your feedback means a great deal to us and encourages the whole team to continue providing excellent service. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Great Service
Hi we saw a Audi convertible we liked online, we visited Sytner Wakefield after a lovely call with Emily, we arranged a viewing with Jo, he was perfect no pressure very polite and professional, was there if we needed him and knew when to let us do our own thing, no pressure and let us make the decision, a big thing for me, we have completed the sale, everyone there was really professional and friendly, would definitely come back, thankyou 😀
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, Rico. We’re delighted to hear that Emily and Joe provided such a positive and professional experience during your visit. It’s wonderful to know you felt no pressure and were able to make your decision comfortably. We truly appreciate your feedback and are thrilled you’re happy with your new Audi convertible. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Select Wakefield in the future. Thank you once again!
"If you’re looking for top-notch…
"If you’re looking for top-notch service and honesty, look no further than Joe. From start to finish, Joe was incredibly helpful, patient, and transparent. He answered all my questions and made sure I got exactly what I needed without any high-pressure sales tactics. Five stars all the way—I will definitely be a returning customer!"
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much, Tracy, for your kind words and fantastic review. We’re delighted to hear that Joe provided you with such a helpful, patient, and honest experience throughout your visit. It’s wonderful to know that you felt supported without any pressure, and that you found exactly what you needed. Your recommendation means a great deal to us, and we look forward to welcoming you back as a returning customer in the future. Thanks again for choosing Sytner Select Wakefield!
Superb service today from Sytner
Superb service today from Sytner, Wakefield. Yvonne and manager James looked after my son’s first major car purchase superbly well. Informative and helpful the process was smooth from start to finish with no pushy sale technique. Definitely recommended.
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Mr Boyer, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that Yvonne and James provided such superb service during your son’s first major car purchase. It’s wonderful to know the process was smooth and informative, without any pushy sales techniques. Your recommendation means a great deal to us, and we truly appreciate your support. We wish your son many happy miles in his new car.
Joe was amazing he listened to what I…
Joe was amazing he listened to what I wanted, what he thought was the best car for me. They had a few options, they couldn’t help me this time but the service was great
21 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words Laura. We’re delighted to hear that Joe provided such attentive and personalised service, taking the time to understand exactly what you wanted. It’s great to know you felt well supported throughout your visit, even if the perfect car wasn’t available this time. Your feedback means a lot to us, and we truly appreciate you recognising the effort our team puts into ensuring a positive experience for every customer. We hope to assist you again in the future.
Excellent service from start to finish…
Excellent service from start to finish from Casim, Jonathan & Yvonne.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Andrea, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Qasim, Jonathan, and Yvonne provided excellent service from start to finish. It’s always wonderful to know our team’s efforts are appreciated. Your feedback truly means a lot to us and encourages everyone to continue delivering the highest standards. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent experience
We recently bought a Chery tiggo 8 from Sytner Wakefield and wanted to say how happy we were with the service we received. The financial side of it was dealt with by Daniel which was dealt with swiftly and efficiently couldn’t fault him at all,The lady (kit)who handled the handover was also great from start to finish.
She was friendly, professional, and took the time to explain everything clearly, making the whole experience enjoyable and stress-free. Nothing felt rushed, and she made sure we were comfortable with all the features of the car before we left.
Her excellent customer service and attention to detail really stood out and made picking up our new car feel extra special.
We also decided to take out a service plan which was dealt with by Nat everything was explained with a friendly manner and was straightforward to do.
Thank you Sytner Wakefield for friendly professional service
Michelle & Steve
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you Michelle and Steve, for your kind words and for choosing Sytner Select Wakefield. We’re delighted to hear that Daniel, Kit, and Nat provided such a friendly and professional service throughout your experience. It’s wonderful to know that the handover and financial process were handled smoothly and that you felt comfortable with your new Chery Tiggo 8. Your feedback is greatly appreciated, and we hope you enjoy every moment with your new car. Wishing you many happy journeys ahead!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.