Israr ahmed, showed us around the forecourt taking notes of what we liked and disliked what requirements we had and showed us what was most suitable. Extremely friendly honest and chatty, allowed us t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
PROFESSIONAL SERVICE RECEIVED We went to see a vehicle and the Salesman was very Professional Polite and Non Pushy at all.He left us to it and told us if we needed him just give a shout out.I highl... See more
Came to wakefield branch today to look at with the prospect of purchasing a car. Ryan was our sales guy. Very helpful, pleasant, polite, patient and professional throughout.
Company replied
Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
325 Barnsley Road, WF2 6EH, Wakefield,, United Kingdom
- 01924 242422
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Israr and Paul were very helpful in…
Israr and Paul were very helpful in helping us buy a Q3 today. Talked us through everything we needed to know and answered all our questions. Great service
6 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Isha, thank you very much for your kind words and for taking the time to share your experience with Israr and Paul at Sytner Select Wakefield. We are delighted to hear that they were able to guide you through the process of purchasing your Q3 and answer all your questions thoroughly. Providing great service is very important to us, and it’s wonderful to know you felt supported throughout. We hope you enjoy your new car and look forward to welcoming you again in the future. Best wishes, Sytner Select Wakefield Team
Friendly and very helpful
Friendly and very helpful. Explained everything we needed to know. No pressure into buying.. No pressure to leave at closing time. Our experience couldn't have been better.. Thank you very much for all your help
4 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Sue - Thank you ever so much for your kind words. We’re delighted to hear that you found our team friendly and helpful throughout your visit. It’s wonderful to know that you felt no pressure and that everything was clearly explained to you. Your positive experience means a great deal to us, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent customer service
Very well looked after by all staff, particularly Yvonne and Tyler who made the car buying process as smooth as possible, with a smile!
2 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Alex, thank you ever so much for your kind words. We are delighted to hear that Yvonne and Tyler made your car buying experience smooth and enjoyable. It’s wonderful to know that our team’s friendly approach left a positive impression. Your feedback truly means a lot to us and encourages everyone to continue providing excellent service with a smile. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Friendly welcome as soon as you walked…
Friendly welcome as soon as you walked in, we had reserved a car & had a call prior to us visiting.
Yvonne was knowledgeable & not pushy, the whole process of valuation of our car & getting us the best price was streamline.
We would definitely recommend Yvonne & her colleagues.
3 May 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Emma, thank you very much for your kind words and for taking the time to share your experience with us at Sytner Select Wakefield. We are delighted to hear that Yvonne and the team provided a friendly, knowledgeable, and pressure-free service throughout your visit. It’s wonderful to know the valuation process was smooth and that you felt well looked after. Your recommendation means a great deal to us, and we truly appreciate your support. Kind regards, The Sytner Select Wakefield Team
Should have walked away initially…
Should have walked away initially rather than purchasing the vehicle. After my husband rang them he was assured that the vehicle was Audi used approved by the sales person on the end of the phone. So we arranged to make the journey to go see it. On arrival the vehicle was not prepared they threw water over it to try and get rid of muck. Still we took it out and it was the car for me based on it would be fully cleaned wheels sorted etc. 8 hours we spent there that day. On driving home a warning light came on to pull over due to all tyres having pressure loss. The car tried to drag me across the motorway. We contacted them the following day, for the person on the end of the phone to say it was a female driving yes. How very unprofessional. My husband had taken the car out afterwards and still it was doing the same to him.
They agreed to look at the car, they found the suspension needed replacing, they also said they would look into the licences the car needed that were not active(we were not made aware of these by the dealer prior to purchase) it took them days to provide a HPI report that they said they would email On the day of purchase. After sales was shocking particularly Katie Rhodes. Does not return calls, never appears to be at her desk. Does not seem to care that we spent a very large amount of money on a vehicle, she is rude, abrupt and has zero customer service skills. On repairing the vehicle she insisted that the courtesy car had to be back before we were able to physically get there which she was advised the earliest day we could get due to work shifts. I hen I advised I would reject the vehicle as still within the period she said that is for mechanical faults. Suspension is wear and tear. The fact I should not have been sold a vehicle that needed this doing does not seem to matter.
When we arrived to collect the car it was filthy, rubbish left inside my husband had asked if they could clean it for when we collected seen as the whole experience had been not great for me collecting a new car. They advised they would do. I would not buy anything from these people ever again. Avoid they don’t care once they have your money
29 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Adele, we are truly sorry to hear about your disappointing experience with Sytner Select Wakefield. This is not the standard of service we aim to provide, and we understand your frustration regarding the vehicle condition and aftersales support. We will make sure our team reach out and get in contact with you, we would like to be able to resolve the issues you have raised and turn around the experience so far. Thank you for your feedback.
Absolutely great until you buy then…
Absolutely great experience with sales but after sales service has been shocking.
Already tried to contact him and guess what. No response!
After sales journey! More like white knuckle ride.
SS Ignored multiple attempts to resolve my issue. Absolute shower
28 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear A Cotton, we are sorry to hear that your experience with our after-sales service did not meet your expectations. At Sytner Select Wakefield, we strive to provide excellent support throughout the entire customer journey. We would like to invite you to contact our Head of Aftersales, Paul Schofield, at paulschofield@sytner.co.uk, to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address the issues you have encountered. Kind regards, Sytner Select Wakefield Team
Great customer service
Great customer service. Yvonne and Herbie dealt with my car purchase today and couldn't do enough to help. From start to finish the process was easy. Highly recommended if you're looking to buy a new or used vehicle.
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words and positive feedback. We are delighted to hear that Yvonne and Herbie provided excellent customer service and made your car purchase straightforward and enjoyable. It’s wonderful to know that the entire process was easy from start to finish. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to assisting you again in the future.
If I could give zero stars I would…
If I could give zero stars I would aftercare absolutely disgusting my car has now been off the road for 2 weeks with no help whatsoever for transport I would avoid this place at all cost sales team brill cars and after sales rubbish, management are no help at all either
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Soph, We are truly sorry to hear about your disappointing experience with our aftercare service. It is certainly not the standard we aim to provide, and we apologise for any inconvenience caused by the lack of support during this time. We appreciate your positive comments about our sales team, but we understand your frustration with the after-sales and management. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Select Wakefield
Mariusz was very helpful and friendly
Mariusz was very helpful and friendly, I was buying my first car, he didn’t pressure me into buying something I wasn’t happy with, he made sure I got exactly what I wanted. Lovely team. Highly recommend !
18 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much, Roisin, for your kind words and fantastic review. We’re delighted to hear that Mariusz provided such a helpful and friendly experience, especially when purchasing your first car. It’s wonderful to know you felt no pressure and that the team ensured you found exactly what you wanted. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Wakefield in the future.
Would highly recommend if you want a…
Would highly recommend if you want a straightforward and relaxed sales experience. From our initial look around, to completing the sale, everything has been clear and straightforward. Thanks Lilli and Paul M.
18 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you very much Mr West, for your kind words and for taking the time to share your experience. We are delighted to hear that you found the sales process straightforward and relaxed from start to finish. Lilli and Paul M. will be pleased to know their efforts were appreciated. It’s always our aim to provide clear and honest service, and your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle.
Emily and her sales manager went far…
Emily and her sales manager went far and beyond to help us choose our car. My partner , baby and I were so pleased by the excellent service.
5 October 2025
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Donald, thank you very much for your kind words. We are delighted to hear that Emily and her sales manager provided you and your family with excellent service during your car selection. It’s wonderful to know that you, your partner, and your baby felt well looked after throughout the process. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience at Sytner Select Wakefield. Best wishes from the team.
Reply from Sytner Group - Sytner Select Wakefield
Dear Jamiella - Thank you very much for your kind words. We are delighted to hear that you found our team welcoming, knowledgeable, and appreciated the no-pressure approach. It is always our aim to provide a comfortable and informative experience for all our customers. Your positive feedback means a great deal to us and encourages us to maintain the highest standards. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Select Wakefield Team
Great experience and dealership
Great experience and dealership. From initial contact to driving away as a happy customer, Ryan, Jamie and Tom were very professional, walked me through the process and made it feel effortless. I would highly recommend Sytner Select. Thanks, Peter.
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Ryan, Jamie and Tom provided such a professional and effortless service throughout your journey. It’s wonderful to know you felt supported from start to finish and that you are a happy customer. Your recommendation means a great deal to us. We truly appreciate your feedback and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
Quick easy process
Good and quick. Kept car reserved and allowed time for additional test drives.
Quick easy process.
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Tommy, thank you for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We’re delighted to hear that you found the process quick and easy, and that we were able to keep the car reserved while you enjoyed additional test drives. It’s always our aim to provide a smooth and enjoyable experience for our customers. We truly appreciate your feedback and hope to welcome you back in the future. Best wishes from the team.
Great service by Benji and Tyi
Great service by Benji and Tyi. Will definitely buy from Sumter Wakefield again
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Christopher, Thank you very much for your kind words. We’re delighted to hear that Benji and Tyi provided you with great service during your visit to Sytner Select Wakefield. It’s wonderful to know you had a positive experience and that you would consider purchasing from us again. Your support means a great deal to the team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Select Wakefield Team
Staff very polite and helpful
Staff very polite and helpful. My car was checked for faults. My car was dealt with quickly and I was able to collect the same day
8 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Anne, Thank you very much for your kind words. We are delighted to hear that our team were polite and helpful throughout your visit. It’s great to know your car was checked promptly and that you were able to collect it on the same day. Your positive feedback means a lot to us and encourages us to maintain the high standards our customers expect. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
A thoroughly excellent experience in…
A thoroughly excellent experience in purchasing a vehicle from Sytner Wakefield. Isra has been immensely professional throughout being informative, patient and charismatic. Paul was equally efficient and friendly.
Highly recommended for a stress free and seamless experience.
6 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Isra and Paul provided you with professional, informative, and friendly service throughout your purchase. It is wonderful to know that your experience was stress-free and seamless. Your recommendation means a great deal to us, and we truly appreciate your support. We wish you many happy miles in your new vehicle. Kind regards, Sytner Select Wakefield Team
Yvonne and Tom were very helpful and…
Yvonne and Tom were very helpful and knowledgeable. Love my new car. Thanks
6 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Zoe, Thank you ever so much for your kind words. We’re delighted to hear that Yvonne and Tom were helpful and knowledgeable throughout your experience. It’s wonderful to know you’re enjoying your new car – that’s exactly what we hope for every customer. Your feedback means a great deal to us and encourages the whole team to continue providing excellent service. We truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Best wishes, The Sytner Select Wakefield Team
There is a reason why we keep coming back
This is the 3rd car we have bought and cannot fault the staff and cars themselves. Israr met us and helped us all along the way. Very helpful and knowledgeable. Paul M helped with the finance and so helpful and impressed us by his knowledge on mochas
6 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Kim, thank you very much for your wonderful 5-star review. We are delighted to hear that Israr and Paul M provided such helpful and knowledgeable support throughout your experience. It’s fantastic to know that this is your third car purchase with us and that you remain so satisfied with both our staff and vehicles. Your kind words mean a great deal to the entire team at Sytner Select Wakefield. We truly appreciate your continued trust and custom.
Joe and Herbie were really helpful and…
Joe and Herbie were really helpful and professional. Definitely recommend using Sytner group.
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with Joe and Herbie at Sytner Select Wakefield. We are delighted to hear that you found their assistance both helpful and professional. Your recommendation means a great deal to us, and we truly appreciate your support. It’s always wonderful to know our team have made a positive impression. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.