Tanks Direct Reviews 

Avoid this company! I paid former a water tank and no delivery date given,I contacted them and 3 times promised delivery, and all times let me down, called and emailed and nothing…should really be reported to trading standards

They read your e mails but don't respond to them. Exceptional customer service !

You try to make an order online and their checkout tells you that they don't ship to your address in the midlands UK ? Really ?

Got to be honest, I'm not going to buy from them now as the customers service and website are pretty poor.

You don't get a second chance to make a first impression and these guys failed at every turn.

Horrendous I order 4 items a total of £1600
One item arrived in four days of the order the other 3 was promised to be delivered on a certain day 2 weeks later and they did not arrive!!!
When I phone up to as what had happened to the delivery they replied “ because they are coming for another supplier we don’t have any idea when you will receive the 3 products “
Useless is an understatement

Where do I start.

Initial call for advice was almost useless, had a better experience on the phone when I had to call a week later as The item have been delivered having paid £30 for delivery and it hasn’t even been dispatched after five days.

We had the tank installed for a shower and tap with a pump have an explain this on the initial phone call. And no point where we told that it would require a vented lid. Haven’t used it for a week the tank is now fully and permanently deformed and unable to hold anywhere near as much water.. I contacted tax direct and they then said that it needed a vented lid and it would not be under warranty even though it was they didn’t abide a vented lid.

It is service like this that is Driving people like myself to just go to Amazon which I don’t want to do as I like the idea of buying direct from companies but if they’re not going to be interested in serving customers correctly and promptly then why the hell would I bother?

Will not be giving them my business again!
Use another company!!!!!!!!
I have ordered many tanks from different companies but never experienced anything like this. When it was delivered all looked ok as it was wrapped in cardboard and cling film. However when I removed the wrapping etc and then dragging an 800L tank down my drive into the back garden as the delivery driver wasn’t authorised to help me and swiftly left. Part of the lid was taped to the side of the tank. I then discovered that the centre cap and lid seal were sat at the bottom of the tank! Having to wait to the following day until my neighbour was about we spent half an hour turning it one way, upside down to eventually recover the seal and cap. £61 delivery🤣

Easy to order,fast confirmation and delivery. We ordered 2 sheep foot baths which were delivered promptly by a very helpful lady.
Excellent product,which had saved us a lot of time and aggravation.
We find that putting the two baths end to end against a walk,and running hurdles alongside to create a walkway works well. Sheep went through easier when we put a layer of straw on the ramp and in both baths prior to adding the liquid.

A mighty oak crashed onto our water tank during Storm Amy.
The tank survived.
The lid was smashed to smithereens.
I tried to order a replacement collar and lid via the infernal cyber system.
Life works so much better when interacting with humans rather than robots.
[Supermarkets: Take note.]
William (Minehead) went far above and way beyond to resolve the ordering confusion.
With his knowledge, enthusiasm and people skills we wish William well for his future.
He is a great ambassador.
Thank you, William.

Water troughs were delivered well within the estimated date & as described. I had a problem with my email messages while trying to order the troughs but a quick phone call to a very helpful assistant resolved the issue for me immediately. I have dealt with Tanks Direct previously & find them very easy to deal with.

I ordered a 650-litre storage tank from Tanks Direct and was generally pleased with the product itself. It’s a robust unit and arrived in good condition, complete with the fittings and features described.

However, the overall purchase experience wasn’t great. The website prices don’t include VAT or delivery charges until close to checkout—adding more than £70 to the cost for delivery, which was close to 25% of the base price. That felt misleading.

I was also given an estimated delivery date of the 24th but it showed up on the 17th, with no prior warning until 8:00 AM that morning. Delivery was scheduled from 9:40 AM—fine if you’re home, but not ideal if you work or need to plan ahead.

Overall, the tank is excellent, but the communication and transparency from Tanks Direct could be better.

Service from Tanks Direct has been first class. It's easy to provide good customer service when you are taking peoples money however when there are issues is when you usually fine out how good/bad a company is. We had an issue with a motor we bought failing (manufacturing fault) Tanks Direct sorted straight away with excellent communication and sorted a replacement. Thank you.

Not impressed and I wouldn't use again. Website allows you to order without warning of a double transport charge on the same order, even when delivered on the same truck. And had to order pipe coupling liners elsewhere as Tanks Direct do not stock these.

I had ordered a tank from tank direct to add it to my pressure washing system,I had scheduled jobs based on the tools that I was going to have an the tank was part of it,it was supposed to arrive by Wednesday and a week or so later I phoned up the office to ask for an update which they didn’t knew anything about.
Meanwhile I was struggling with a garden water butt from wicks that was leaking!
Meanwhile the float valve has been delivered but I couldn’t use it as tank didn’t arrived.
I had to cancel the order as I was upset with the whole thing:
Now I want to return the float valve but they wouldn’t refund me for the original postage and return.
Overall customer service is not the best and I do not recommend tanks direct as they are unreliable.

They picked up the phone within one ring. You just don't get that anymore. Turned out my pump had been delivered already and was sitting in the porch.
Excellent and friendly service -thanks.

Very bad service. Order a tank from this company for 25l A little tiny tank cost me £31.80 for delivery It's only coming with dpd. Absolutely joke and the only ways 3.10 kg An absolutely joke the tanks got a big split through it the middle of it building quickly is terrible

I spoke to William at Tanks Direct and he was incredibly helpful and professional. There was a bit of confusion around order numbers and deliveries but William managed to figure out the problem and come back to us. When we discovered that the delivery date of one item was way later than anticipated he managed to work with their supplier and bring the date forward so that we can finish the (time critical) work we needed the pump for, before Christmas. We are so grateful to William - thank you! I was concerned when I read the previous reviews but they don't reflect our experience at all.

Fantastic service, very efficient. Happy with our Waterbutt

Tanks Direct tick all the boxes! I dealt with Roberto who helped me with my purchase. Would highly recommend!

Great water tank, good easy to contact customer service & website is easy.
My tank was missing the lid and tap (DX had misplaced during transit) the replacement was received 2 days later.
The customer service was great and my issue resolved quickly.

Greate service management and product. Outstanding research and information support with a quick response time. We highly recommend them.

Awful company who lie & manipulate and avoid complaints to avoid fixing problems clearly due to them. We had a very expensive external pump fitted under a guarantee via a highly respected builder. The pump frequently had the alarm go off. Meaning we had to minimise any water use. Complained to numerous times. They have done a dance of avoidance, delay and now outright lying. First said didn't believe anyone that this was happening. So all sorts of evidence sent, including video. Then they blamed fitting etc - also clearly shown not true. Then under duress after months and months - they eventually agreed to look at pump. This meant we had to get it taken out and a temporary one put in. They lied throughout that nothing was up. Again under duress they have admitted the float within the pump was faulty. This is in writing. We were therefore sold a faulty product and have been put through hell with this scam organisation. We asked therefore for a replacement pump. A new set of lies then appeared saying there was concrete in the pump. This is months and months after they had it and never mentioned it. It is after they under huge duress admitted there was a fault (Something they denied for months on top of doing everything they could do for more months to not do anything at all). The website has no actual contact details except to push to sales. Try finding out who its the CEO or on the board. They use Feefo to spin reviews on site and in Google search as it makes harder for bad reviews to get through. They are actually scamming customers even when there is clear evidence of faults and issues. If an expensive product goes wrong it's very clear how they behave. Zero integrity - which is why no responses at all to Trust Pilot where 60% + of reviews give them 1 star