Tapcohomedry Reviews 

155
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Efficient, price was good, the chap doing the work was excellent and very happy with the work as if nothing had been done, all good. Yes would use them again.

Rated 5 out of 5 stars

Tapco was recommended by my real estate agent. From start to finish, I have been really impressed. I was booked in quickly, the team at the head office were charming, expert and very helpful. The t... See more

Rated 5 out of 5 stars

Tapco provided us with exceptional service. The team showed care and consideration towards us during a stressful time - this was greatly appreciated. Their team were a pleasure to have on site, work w... See more

Rated 4 out of 5 stars

The teams were polite, helpful, and efficient at all works involved. We had a significant amount of plaster taken off the walls and the team did all they could to keep the dust down, even putting... See more

Company details

  1. Property Surveyor
  2. Construction company
  3. Waterproofing company

Written by the company

For over 50 years Tapco HomeDry has built up an enviable reputation as one of London and the home counties most established and reputable damp proofing, basement waterproofing, condensation control, water damage restoration, dry rot eradication, timber treatment and property maintenance specialists. We have both the experience and man-power to tackle jobs of any size and we are long term members of the Property Care Association (PCA), Trust Mark (Government Endorsed Standards) and certified Iso 9001:2015. Drop us an email or call us and one of our friendly staff would be pleased to answer any questions you may have.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

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No recent history of asking for reviews

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4.5

All reviews

(155)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent - highly recommend

I had Tapco attend my property to provide a damp survey - the guy was lovely and really helpful. When I got my report it highlighted several issues which I had expected and I asked Tapco to do the works ASAP as I wanted it fixed before I went on holiday. I was very impressed with the guys who did the work and they tidied up after themselves - very impressed. The damp proof plastering is working well & I have the guarantee for peace of mind! Thank you Tapco!

27 February 2017
Unprompted review
Rated 5 out of 5 stars

Very pleased customers

We are very pleased with the work carried out and even more pleased with the excellent conduct of your workers who were very kind, considerate, helpful, tidy and all in all, a pleasure to have them in our house. The two main workmen were David and Jack and the plasterer was Liam. Thank you very much.

22 January 2017
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Job

This is the second time I have had to use the services of Tapco Homedry and again, their helpful, professional staff, both in the office and at my house, was as good as it gets. I have recommended them several times in the past and will continue to do so in the future. Thank you Tapco.

18 January 2017
Unprompted review
Rated 5 out of 5 stars

Very Highly Recommended

Great service, great technicians and most importantly a great job. Highly recommended.

10 January 2017
Unprompted review
Tapcohomedry logo

Reply from Tapcohomedry

Dear Mr Miller, thank you very much for your 5 star review, it is much appreciated and will result in us donating £5 to the amazing Children Hospice Charity, Shooting Star Trust.

Rated 5 out of 5 stars

I highly recommend this very professional company.

I have recently had the most horrendous and worrying experience, after a serious attack of Dry Rot was found at my house in Croydon.Thankfully Tapco HomeDry was recommended to me by a work colleague, and they carried out a very thorough survey and sent me a detailed report on what was needed to eradicate it. Following my acceptance, the experienced Tapco technicians carried out every aspect of the work to a very high standard. I can't thank them or the people in their office enough for being so professional and helping me through this stressful time. If ever you have a problem like this I highly recommend this company.
Ms K Tailor

7 November 2016
Unprompted review
Tapcohomedry logo

Reply from Tapcohomedry

Dear Karen. You are very welcome. We are pleased it all went well and that your house is now back to normal.

Rated 5 out of 5 stars

A very professional company

My wife and I really were not looking forward to having the damp proofing works carried out at our new house because it included removing a lot of plaster and breaking up parts of the concrete floors. Fortunately we chose Tapco HomeDry who were very professional from start to finish. The technicians were very exoerienced, thorough and clean and Emma and Ella in the office were always very helpful. Not the cheapest but the best, you get what you pay for. Well done Tapco.

Ken & Carole Shaw.

23 October 2016
Unprompted review
Tapcohomedry logo

Reply from Tapcohomedry

Thank you very much for your 5 star review and kind comments and thank you for choosing Tapco HomeDry.

Rated 5 out of 5 stars

Highly Recommended

Tapco has recently completed damp proofing works and timber treatment at my house in Cranleigh and I can't praise them enough. David, Michael and Ben who carried our the work were polite, helpful, tidy and did a great, professional, five star job. The office staff were always helpful and friendly and I wouldn't hesitate recommending this company to anyone who requires their services. Thank you all.

23 October 2016
Unprompted review
Tapcohomedry logo

Reply from Tapcohomedry

Dear Amanda. Thank you very much for your five star review, it is much appreciated.

Rated 3 out of 5 stars

Retracted

Tapco have agreed to conduct analysis of issue at no charge

20 October 2016
Unprompted review
Tapcohomedry logo

Reply from Tapcohomedry

This client has no issue with our services or the quality of our work, he simply has an issue, that like most reputable remedial treatment companies, we ask for a DEPOSIT (not a fee) and a claim form to be completed, prior to carrying out the survey. This is common practice because a large percentage of 'guarantee claims' are negative or as a result of another cause, such as a building fault. If we find there is a breakdown of our work, this is immediately rectified and the claim deposit is refunded to the client. If it not a fault of ours, the deposit is retained to cover part of our costs. Tapco HomeDry has been established since 1971 and our guarantees, like us, are established and reputable. We do not 'pass the blame' we state the facts. We take strong offence at being called 'untrustworthy' and will do all that we can to get this retracted. Rather than post a review it would have been far better if this client had contacted the Property Care Association (PCA), that's what they are there for.
John R Millroy
Managing Director.

Rated 1 out of 5 stars

Guarantee isn't valid!

I had damp treatment work done in 2015, prior to moving. Tapco's prices were very expensive relative to their competitors however it seemed warranted as they offered a significant Guarantee - 25 years.
There's now an issue, 18 months later and now I can't get Tapco back - they want a deposit of £140 before they will visit. Their terms claim a nominal fee is required - I don't believe £140 is nominal and equals around 10% of the value for the initial repair - I feel ripped off to say the least and intend on taking the matter further legally.

23 August 2016
Unprompted review
Tapcohomedry logo

Reply from Tapcohomedry

This is another client who is not complaining about our services or the quality of our work, only the fact that we require a DEPOSIT and a claim form to be completed before we carry out a claim inspection. Our guarantee is for 20 years (not 25) and is certainly valid, because like us it has been established since 1971. If this client returns the claim form and deposit we would be pleased to schedule an inspection and report on the problem. If it is found to be a fault of our work, we will immediately rectify it and return the deposit. If it is a result of another cause, such as a building defect, the deposit will be retained. Rather than waste her money on solicitors she can use the Property Care Association (PCA) for free, that's what they are there for.
John R Millroy
Managing Director.

Rated 4 out of 5 stars

Tapco

We have used Tapco on various sites in central London over the last two years and they have provided a thoroughly professional and effective service. They are reliable, cost effective and they do what it says on the box! Rare indeed!

30 May 2016
Unprompted review
Tapcohomedry logo

Reply from Tapcohomedry

Dear James, thank you for your 4 stare review.

Rated 4 out of 5 stars

All round positive experience

The teams were polite, helpful, and efficient at all works involved. We had a significant amount of plaster taken off the walls and the team did all they could to keep the dust down, even putting up a clever improvised air lock in place to protect the kitchen/food prep area.

Following payment, the paperwork and guarantees were forwarded almost immediately.

I guess having been in this work industry for nearly 40 years they do know their business inside out and we felt we were in safe hands.

11 May 2016
Unprompted review
Rated 5 out of 5 stars

Great Service - Highly Recommended

Tapco Homedry provided a comprehensive and useful report on the causes of the dampness and condensation in one of our flats that allowed the flat owner to proceed with the most appropriate remedial work.

Tapco were pleasant, professional and very helpful, and the visit for their report was arranged and conducted promptly. They provided a great service and I am happy to highly recommend them.

3 May 2016
Unprompted review
Rated 5 out of 5 stars

Very professional - job well done

Tapco have been very helpful, responsive and professional in how they have managed and completed our re-roofing project, within budget and quote. We are very pleased with the result. Big thank-you guys.

12 April 2016
Unprompted review
Rated 5 out of 5 stars

fantastic service.

Professional and experienced staff with a vast knowledge and skill set. I commissioned Tapco to complete some damp proofing work, and the discovered other issues that required rectifying during the process. Tapco were equipped and experienced enough to professionally make good all issues in a timely manner and at a competitive price. Would thoroughly recommend Tapco to friends.

4 March 2016
Unprompted review
Rated 5 out of 5 stars

Very good experience

Tapco really helped me with the issues I had in my house. I found them really helpful , reliable and organised . The team of builders and labourers was really polite and the gave me a lot of information about what they were doing and how it would help fix the issues. The Tapco guys cleaned after themselves and that is a big plus in my book as I have been dealing with other builders that leave the place a complete mess .
I would strongly recommend Tapco to anyone that is interested in having the best results.

3 February 2016
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship

Just had various bits of damp-proofing done to my flat. The work was done on time and to a very high standard. Although the place was a bit of building site during the work - as you'd expect - it was left immaculate! Impressed. I wouldn't hesitate to recommend them to anyone.

26 January 2016
Unprompted review
Rated 5 out of 5 stars

Happy customer

I would like to thank Tapco for the work they carried out recently on my flat in Kingston. Both me and my partner are very happy with the service we received and the quality of their work. I wouldn't hesitate using them again.

26 January 2016
Unprompted review

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