TargetReviews 

Tried calling Hobart store at least 6 times, was put on hold, telling me one of our friendly staff will be with me soon, after being on hold for quite some time was then told they were having high call demand and call back later (how many times )

I received conformation that my parcel had been delivered but I never have it.
Very bad service not happy at all, specially to sent me sms with the photo of not my front door.

Never again will I shop at target online. My pre Christmas order didn't arrive dec12.
$200.worth of clothes. Call customer service could not get any help I have had to wait for them to find my goods thrue email, first the courier please,to confirm what went wronge, then to confirm the rearrival of damaged goods at target,1 week later and again I'm still waiting on confirmation
that the target warehouse has hold of the damaged package. Why can't they use the telephone and pin point the location of my goods. If we are suppose to be able to trust this service with our money why the he'll am I getting g this third grade service.
I'll never use target again.
I will fill you in on the rest of my experience when it happens.

Ordered a Christmas gift online, they split the delivery in two and I received the first one. Received the second a few days later however it was not my order! Contacted customer service by email but took a couple of emails to actually get a reply which wanted photos, which I had already sent. Had to chase up I've a week later and was told they would send my order and keep me updated. No reply in another week so I emailed again, two postal days left before Christmas! The reply was sorry it is out of stock now and a refund will be issued but it will take at least three days to process.
Would not order online with Target again. Extremely annoyed and disappointed.

Pathetic online service! Placed 2 separate orders online - one item in each order arrived with magnetic tag still attached. Closest target store 6 hour return trip away. Customer support told me I had to return items & they may no longer have them in stock. These were Christmas presents - been told new items won't arrive before Christmas if at all. Only then would they process a refund. To happen once fair enough but to happen on 2 separate orders placed days apart is not good enough. No more target shopping for me!!

Tried to log into online shopping multiple times and it wouldn't work, when I finally did get in, I changed my delivery address. Obviously it didnt work because my goods are now being delivered to my old address.

The website for online shopping is ridiculous, dont do it!

I had to ask 3 times to get served at a actual check out, twice they insisted they could put me through a self serve but I demanded a checkout desk. The girl behind the desk was not happy.....WHY!!!?? A job is a job isn't it!?
I won't return to northlakes store again. 😕
If we don't stand up for these peoples jobs who will!!??

I made a click and collect order for Sunday 23rd October 2022 to pick up my order from a store. When i arrived in store they told me someone had stolen the item and that i would have received an email with what’s happening to my order. I went home and checked my emails (junk included) and not a word from Target. I then rang the Target online to enquire. They told me they were going to arrange to send the item to the store for me to collect another day. I asked if I could collect the item from the Online store as it had not yet been sent. They told me no. I then asked if i could cancel that order as they couldnt tell me when it would be ready at the store and the whole reason i did a click and collect is because i need the order that day. They told me they are not able to cancel the order. About an hour after making that call I received a notification from Australia Post saying they have an order from Target and is going to be delivered to my PO Box sometime this week! I then rang Target back as i was a little concerned because of the earlier conversation. The lady on the phone assured me as because its a click and collect that it is going to the store and not my PO Box. I told her i have never received an Australia Post notification ever before for a click and collect order! I am now returning to work and am unable to pick up a parcel from either the store or my PO Box due to working til after hours! I still have no idea where my order is or where its going! I was once a proud Target employee and let me tell you i am so disappointed in the level of customer service provided to me through the online centre staff! I didnt want to get a mail order as i needed it ASAP! I would have happily went to another store to collect that day if i knew they had one! I still to this day have not received ANY notification from Target regarding this order, the lack of communication on Targets behalf is honestly appalling.
I would like Target to contact me ASAP via email regarding this order and their online staff. I have never had such a run around with a purchase.

Ordered 4 tee shirts 2 were as ordered, then they subbed the remaining 2 with cheaper tees the only similarity was the colour, that do not fit and were not what I ordered and think that is ok. Won't be purchasing from them again,

Horrible.... ordered 2 items and only one arrived. The more expensive item was stuck in limbo as Target blamed their courier and the courier says they did not receive the pick up order. Went on for 1 month and spoke to 3 useless consultants who did nothing but repeat the same excuse. FINALLY got a manager involved who ask me to wait another week and by the end of the week, I wanted to lodge a complaint with the authority if they did not refund and on the same day...refund was processed.
Had the nerve to email me for feedback on my experience and when I submitted my negative experience, they responded it has been moderated n they won't publish it....well done. Useless

I am happy with most of my purchase but in rare occasion the quality is bad. I have bought a water dispenser which drips non-stop. I hope there will be more quality check in the future.

The items I bought online for click and collect said they were available in the store but they ended up being cancelled due to insufficient stock levels. I then saw they had stock again, so I tried calling the store to see if they actually physically had it in the store and after 40mins on the phone and being ended call twice, they finally said they don't have it in stock. I then tried to ask a question about my refund to a manager and she pretended like she couldn't hear me on the phone, shouting hello every two seconds (even though I was just speaking to someone else before and it was fine). I remained calm and polite during this whole experience, never once abused or raise my voice, yet this is the kind of treatment I recieved. I work in customer service and this is the worst I've ever seen, ways I would never even think to treat my customers.

Very disappointed with Target’s almost automated check out ! I was buying two pairs of men’s pyjamas, they were both marked at $25.00 but the lady behind the screen asked me for $55.00. I pointed out to her that when I went to school the total of 25 and 25 would have been 50 but she told me my total was $55.00 because the machine said so ! Apparently Target had raised the price of these items by $5.00 each (on the machine) but had not altered the price on one of the items ! As I was not feeling well I was less than impressed.

Don't bother shopping here. They'll show items in stock, take your money and minutes later cancel your order with a generic email with a refund taking weeks. Not just once either, continuously. Infuriating, terrible shopping experience and terrible company to do business with.

I was recently asked by Target to review my purchase with them so I thought I would as the experience had upset me. They chose to not publish my review because it didn't meet their guidelines. So, I'm putting it here for others to see.
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No where on the page for any Pokemon Cards does it say you can only purchase so many. I recently had my order slashed to under half which was frustrating. I thought the cards might of been out of stock which is understandable but I've had these cards delivered from various Target stores all around Australia so there does seem to be stock around. So, I tried with another Pokemon set and I saw a banner flash above my cart. In otherwords Target impose LIMITS on the cards but keep this fact hidden unless you watch your cart very carefully. I don't mind limits, I understand them but make it obvious like other sites do.
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Anyway, I'm guessing Target rejected this review because I hit a nerve. I still can't see WHY it's wrong to make the limits obvious like other sites do? This would be a terrible shock if you were purchasing a various amount and you wanted to give them to your children as a surprise to find you're getting a refund as it's very easy to miss the message above your cart. You need to be in the actual cart to see it. However, if you put over the limit they'll still TAKE your money! Why? The cart should be smart enough to change the limit since there appears to be one. Again many online stores do something like " to check out please change to the require amount of xx" and you do and everything is dandy.

APPALLING CUTOMER SERVICE
I agree with all the other comments about poor customer service and inability to get a refund ( which I have now given up on getting ).

I tried to collect an item ordered online at their Capalaba, Qld store only to be told that because I had not picked it up within their allocated time of 14 days ( I had been ill ) that the item was no longer available and they WOULD NOT GIVE ME A REFUND. There was no mention of a 14 day window to pick up the item on the original order.

I asked to speak to the store manager a Melissa Ballard who told me that I would have to ring their 1300 customer service number for a refund. When I told her that I was doubtful that would be any easy process she agreed and laughed. She seemed to think it was FUNNY TO WASTE CUSTOMERS TIME !!

I tried to get through to someone on their customer service phone number only to be constantly eventually cut off as many others on here have complained of .
Fortunately it was only a $15 item and as I have already wasted 20 minutes on trying to get through to someone on their customer service phone number I decided to just give up rather than waste any more time.

However, I will not waste any more time or money at Target. As a family we will also in future be boycotting all WESFARMERS companies including Coles and informing friends and family of our and others experience at the appalling Target. When you compare Target to Amazon you can see why Target stores are closing down.

I purchased an item online which they ran out of stock and advised they would refund me within 7 days and that was on the 21/4, after sending emails still nothing. I would never buy anything from Target again.

Absolutely useless customer service on 1300 number. They don't have ability to contact their own stores! I can't get through personally as the phone system was broken and won't allow getting past "select option" recording, which just replays on a constant loop. No action at all by service person. This is a clear example of why companies should NOT use overseas call centers.
Won't even bother describing all the details of original problem. Item having wrong size tag attached. Wanted to call store to check stock levels. It gets worse, but what's the point.
So many bad reviews for Target . Clearly they don't care about reviews or customers.
No wonder it looks like their closing for good. Bad service will always equal no business!

Saw they had in stock, Waited 5 days for my item to be packaged then telling me it’s cancelled.

Absolutely disgusted with the service I’ve received from Target Australia and Target Online Customer Support.

Clearly states online that the items I’m ordering are available to pick up today. (It also shows when you need to wait a certain time frame). Get an email that a 1/3rd of my order (30-45mins later) is not available and I have to wait a week for it.

I need it in 2 days (it’s a gift) so I called the online store to ask if I can possibly just get a different size in the same item.

Nope, not their problem. They can’t do that. Just tell you to go in store and pay for it there again, and wait upto a week for a refund. Not only that. I have to drive in their twice if I want to wait for it to come?

They said they would let me know if they can approve my refund for the items they don’t have. Still haven’t heard anything.

Horrible service, horrible customer care department, useless webpage.

I’ll go to Targets competitors only from now on, at least they care about their customers.

Thanks for wasting my time and effort choosing things.