TargetReviews 

Worst company in Australia. I ordered an item $48 single kids bed rail and when I purchased the item, the postage costs didn't show up until after I bought the item. The 3.3kg item coming from Rocklea to my place is about 15km cost $109. I couldn't cancel my order and be refunded as they didn't have any customer service working and by the time I rang up the next day the horrible woman refused to help and do her job in the cancellation/refund department. She was so unhelpful saying the item was heavy awkward and needed two people for the delivery and that's why it cost $109 and wouldn't show up the cost as it was an item that needed reassessing. When it was delivered by ONE person that had absolutely zero problems with the drop off. Pure scammers. NEVER buy items from Target online as they will scam you.

All of you that you want to make your order to Target Australia and you are overseas you should think it twice. I ordered my daughter's present that she is living there for her birthday as well as Xmas present and this is took place at the end of Septemberr 2021 and the present never arrived to her. The item was in offer and in stock available in a price of 450 Aud approximate. After two weeks I received an email that the item wasn't available any more and they tried to refund me without success because my bank and due to a different exchange rate that Target Australia tried to reimburse that date was higher than the date I bought the present therefore wasn't Able for my Bank to accept different amount than the amount that I paid. I came in contact with my Bank and they told me that they will open the system for 48 hours so Target Australia to reimburse me with the daily exchange rate of reimbursement date. I informed Target Australia that they have 48 hours to do this refund payment back to my bank. After 48 Hours no refund made. I came many times in contact with them, I followed all their instructions that they aske me, as well I provided separated bank account in order to bypass refund payment back to my purchase and nothing happened. Many online chats with their support center, same story same results. The answer was that our accounting department will contact you back. At meantime and after 14th of October the Item I bought was on sale for 560 Aud. In one of our contacts with customer service I suggested to them to pay the difference and send the present to my daughter that she is waiting for it. Once again nothing happened. I contacted the government's consumer affairs Victoria and sent a complaint form. Consumer affairs Victoria and one escalation officer told me that will contact Target Australia. In his return correspondence to me told me below.
Quoted............
Thank you for your communication to Consumer Affairs Victoria, I can understand your frustration in regard to this matter.

My suggestion would be to allow a little more time as there has been substantial delays throughout Victoria due to unforeseen circumstances. However, if you do not have a resolution to your matter by end of November, 2021 please contact me on the below email in order to obtain further assistance on this matter.

Unquoted.......

Till few days ago (15/01/2022) many emails and contacts to both Centers and not responce from them even from the consumer affairs Victoria that is the legal ombudsman for all these impacts.

Two days ago (23/01/2022) I received Below emai from Target Australia.

Quoted......
Response By E-mail (Alison) (24/01/2022 09.14 AM)
Good Morning I......is

Thank you for coming back to us.

As mentioned in our previous email, the refund is currently in progress and is due to arrive in your account tomorrow Tuesday 25th January.

You have requested for information on the reason for the delay, however this is not something we are able to provide, as this is part of our financial internal processes.

We understand your disappointment in your refund, and we can advise that you are welcome to take the matter further if you require, as a consumer this is your right, Please quote case number: 2..........

If we can assist with anything further, please let us know.
Unquoted.........
This is my story that a birthday and Xmas present of my daughter that I wasn't able to travel to Australia and delivery to her due to COVID-19 pandemic turned to a nightmare with Target Australia.
No any respect for the clients and customers, as well consumers affairs Australia didn't help at all.
Only one God knows what Target Australia doing with clients Money all these 110 almost days. I can imagine.
I am very sorry for this company because I was collecting these money the last four months and save them in order to buy my daughter's present.
Don't support these kind of companies.

I ORDERED A BREVILLE TOASTER ON LINE IT SHOWED AS BEING IN STOCK AT MY LOCAL STORE SO I PAID CLICK AN COLLECT, WHEN I WENT TO PICK IT UP I WAS TOLD IT WAS NOT IN STOCK AND THAT THEY WOULD SOURCE ONE, IF I WANTED TO KNOW WHERE IT WAS I WOULD HAVE TO PURSUE AUST/POST OR RING MELB OFFICE ZERO CUSTOMER SERVICE JUST TOTAL ARROGANCE . ANY WONDER THEIR GOING BROKE

I emailed the Target Customer Support Department 3 times with a genuine refund enquiry and never got any satisfaction,with my 2nd and 3rd requests i never even got the decency of a response or answer.
Two months later i am no further advanced and have given up.
Based on the only reply i got the people at the Target Customer Support Department could not understand or grasp my complaint which i questioned and i now believe Target use an out of Australia call centre.
I have vowed to never enter or shop at a Target store again.
So disappointing,so concerning.

Click and collect ruined Christmas! In early November I ordered a Lego set that I knew would sell out in early November, left it boxed until 24th when it came time wrap - wrong item sent, local store apologetic but apparently a common occurrence. Child missed out on the only thing on his wishlist. Avoid click and collect!

My whole order from target was a complete shambles. Would of been 7 packages in total had I received everything. The last 2 things were refunded after waiting 3 weeks for them to be delivered in bits. Contacted them multiple times and was very unsatisfied with responses. Yes it was Christmas. But I ordered at the beginning of November. The 20 odd other online orders I made from other places all came within days of purchase. Will never do online ordering again.

When I posted this exact review on their website they took it down because it didn’t meet their guidelines. I’ve gotten an email from them stating this

Back in early November 2021 I purchased a Ninento Switch game, Mario kart Deluxe 8 as a Christmas gift for my grandsons. I did a click and collect from the Brimbank store. So I put in a cupboard along with other Christmas gifts to be wrapped.
Around 5pm Christmas Eve I was wrapping presents and my husband decided to open the case of the Mario Kart Deluxe 8 game only to find that there was no game inside. I called Target's customer service line and spoke with Charan. After explaining what had happened, Charan apologised and said that she would contact the store to look into the matter. Within five minutes Charan called back and told me to take my invoice and the empty case to the Brimbank store and ask for the store manager and that they would replace it with a new game. Luckily the store was open till 7pm and we did get a new game. So happy that I didn't wrap an empty case as a Christmas gift for my grandsons. I truly would like to say just how helpful and efficient Charan was and really wanted to write a positive review about my experience that I am doing this at 6.30am on Christmas morning.

Never never use click and collect, I purchased an item online, the website stipulated that the item was in store and I could pay and collect. I purchased the item, and have been on the phone with the target store who advised me that I had to contact customer service. Called customer service they told me I am better off going into the store and purchasing and cancelling the online order after I receive the email. So this means I have paid for the item twice.

Very unorganised and customer service is so bad. I bought bed and mattress a couple of weeks ago and supposed to be delivered today. No one contacted me to confirm and when I called them they didn’t really follow up the matter. So unhappy with their service and never buy anything from them again. 👎👎

Did a click and collect, I have still not received my items now almost 2 weeks, the only email I got from target was an item was no longer available it took them 10 days to notify me of that..
Never again..

I ordered some items from target
3 came from QLD and 1 was coming from WA when the item from WA did not come I sent them a email and all they did was send me a email saying case is solved but nothing is solved they are to lazy to do there jobs and bother contacting me to tell me where it is they are lazy and uncaring and I’ll never order through them again

Never will I shop up a storm online with Target ever again. Ive been a loyal customer and all the thanks you get is a rude so called customer service wait on the phone for ages scenario. Is it a call centre??, rude unhelpful with no care or urgency with what you are explaining to them.
Still waiting for a refund for a missing item in my delivery, same excuses every time Ive rang, we couldnt find your payment details or its being processed soon, when?? the next century. Not only does it take a month to get here on Camel Express the processing time and stuff coming from a million stores. Never again, Kmart romps it home as far as Target goes, save your money and buy from a company that actually cares. Michele

Served by the male staff member.He is brilliant as always.Went too use my after pay in store but,for some reason it wasn't working.I had just come from bigw and it worked fine there.Maybe the Supervisor should of stepped in too help.Other than that great products fantastic price

Actually I don't even rate 1 star. I placed an online order on the 3rd of September. It is now the 5th of November.I have sent multiple emails to "customer support" of which there is none! I either get a generic response or "we are looking into it", "we have escalated your problem" and more recently and most infuriatingly "this could take another 2 to 3 weeks to resolve." I have tried demanding a refund which has just been ignored. Don't ever shop at Target. Customer service does not exist.

Like others, I have experienced delays in receiving products. However my biggest issue was that they took over a week to 'process' my order - all I asked for were socks, singlets and a soccer ball! There was no communication either about the delay in processing.

I purchased a pair of earbuds with a gift card I received. I rarely use Target Australia (poor quality goods or fast unethical fashion) but wanted to use the card before it expired and could only use it online due to lockdown. Surprise, surprise - they stopped working after one month. Tried for return. Started this process one month ago. Now on my sixth email and 4th phone call. Different advice, different excuse, 3-5 days yeah, yeah, yeah!! I would not even purchase a gift card from these guys - like gifting someone a lifetime supply of frustration - and no one deserves that!

I ordered a Collectors edition expert lego Ford GT for my father as a present. Not only did it arrive two weeks late and after his Birthday, It arrived damaged. I can accept delays in deliveries being beyond their control but the box was so damaged inside the shipping package from a sharp impact. Mind you the packaging box and all the air wrap pouches were completely intact. I have ordered so much before from them and never received such an obvious damage before shipping product. Just bad

I want to share my experience at the Toombul Customer Service desk. The staff could not have been more pleasant or more helpful today when I returned some damaged goods for exchange.,They even took the trouble to bubble wrap the replacements. The store itself is always clean and well organised and the staff, outstanding!
Thank you!

1. Ordered PS5.
2. Received confirmation of order email.
3. Received cancellation of order email.
4. Received a $50 gift card (and this is the reason for 2 stars instead of 1).
5. Ordered a second PS5 controller from Target on a Monday.
6. Coincidentally I was able to get a PS5 from Big W on the same day.
7. Order accessories from JB Hi Fi also on Monday.
8. JB Hi Fi deliver accessories on Tuesday.
9. Big W deliver the PS5 on Thursday.
10. Three weeks later, Target has to date not delivered by controller. I move house in a week, I really thought 4 weeks lead time would have been sufficient and now I'm not sure.

I get that Aus Post has delays at the moment but as other people have pointed out, I think the delay is that Target didn't actually give the package to Aus Post for a week and a half whereas their competitors either did their own delivery or at least mitigated Aus Post delays by getting the order to them ASAP.

I've had worse experiences elsewhere for sure but this reinforces why I haven't actually shopped at Target for over a decade unless there's something I can't get elsewhere or have a credit.

I ordered 3 pairs of gumboots from Target onli e on the 11th September 2021 and to this very date being 3rd October 2021, along with many emails to Target, my order has not yet been delivered. Absolutely disgusting! The delay was from Target not procesding the online order efficiently. Never again will I purchase anything from Target online and I strongly suggest all buyers BEWARE