Tattahome Reviews 

Good quality products and efficient service and support.

It has taken over 4 weeks for the order to be delivered. It has still not arrived but I am being asked to give a rating for the service.
Not a great experience

Great service, prompt delivery considering the distance, kept well informed throughout.
Competitive pricing
Would be happy to recommend

Bought two cast iron cooking pots (made by Staub France) at an attractive price. But at no point of the purchase process was I made aware that the items were being sent from non-uk source and that a tax premium would be payable on delivery.
Had I been aware of these undisclosed charges I would not have purchased the items.

Fast shipping, great product

This company are PANTS. Charge you shipping but don’t mention import duty and then make a lot of false promises about “sorting it out”. Lots of charming talk BUT no action. Don’t waste your money, time or energy on them

Shipped a Euro spec machine to the US. Need to buy a BIG adapter to use it. They won't take it back!

Great looking kettle, perfect for my designer kitchen. Good service and quick delivery too.

the shipper misclassified my entire order so it was designated as all steel whichis a 56% tariff. my $405 order had $226 is tariffs and they refused to amend the designation. i am going in circles with them to get the matter addressed. sometimes they email in italian and i
cannot recommend this company. they blame the US shipper but the US shipper shows the ShippyHome paperwork. Impossible. company also doesn't understand how reviews work and instead just copied what i shared without anything useful or understanding. boycott this company.

Stay very clear of this company! I would not recommend anyone to use this company at all. I originally placed an order for a Seletti rug totalling to over £600 I didn’t realise that coming from Italy I would have to pay 20% and more than likely wait weeks or months for my Order. So Immediately contacted tatthome to cancel my order. Didn’t get a response back. Luckily I paid with PayPal thank goodness. So opened a case with PayPal. 24 hours later received a email from tattahome saying apprently they didn’t receive a email from me. Which I don’t believe at all. Tattahome confirmed they would respond to the claim 48 hours later nothing and no refund. Contacted tattahome again. To be told there is nothing they can do as I have opened a PayPal case. Which is a complete lie. They have 7 days to reply and to refund. Which they have not before I can forward this to claim. Well tattahome since have come out with every exscuse going why they can’t refund me. They haven’t even bothered to comment on the case with PayPal which they have told me they would. And all communication from tatthome would be through PayPal. Well they haven’t bothered. And keep sending me Emails to my personal email address. Is it really that difficult tattahome to contact me through the PayPal case and refund me. Like you said you would but haven’t bothered. Just had the same email back from them now. Well a screenshot from the previous email, and you actually being serious saying we will reply back to the case. And they haven’t. I warn anyone do not use this liar of a company. They will use any excuse not to refund you. And hope the case runs out with PayPal. Scammers stay very clear of this Company

Update to your response, you had 7 days to answer To the dispute on PayPal! Which you completely ignored. You told me on 3 occasions through my personal email, that you would directly respond through the PayPal dispute. As PayPal as you know was awaiting your response, you failed again to respond! Even Theo you told me 3 times to my personal email you you would directly communicate through the dispute! That was another lie! This has nothing to do with PayPal. PayPal sent you reminders so don’t lie! You never once responded! Only after the 7 days you had to respond. I furthered the case to PayPal for claim! Suddenly after I did this within 10 minutes you refunded me! You had a whole week to refund me before I had to escalate the claim. So don’t use PayPal as you scapegoat and come out with utter lies!!! You say this is what happened. I have actually posted what happened. Your whole company is full of complete and utter lies!!!! Stay away this company really is a SCAM!!!! They will lie and blame others. Just check there other reviews I’m not the only customer!

Excellent delivery, despite long wait given they did not have article in stock. Good packaging, as article had to be sent to Asia

I contacted the company a couple days after my order to cancel as I had changed my mind. However 3 weeks later my order still has not been cancelled. I keep getting told by customer service that’s it’s with the admin team or they will sort it soon but nothing has happened. I will not order from here again and as of now just want my refund

Was pleased with the price of the item I purchased however, was not informed of the customs charges, which were applied later. so the item I thought was reasonably priced ended up costing me more.

I ordered a chicken roaster and was told it was out of stock from Staub! But they said it would be before the end of February (it wasn’t) I subsequently found I could get it from an alternative supplier no problem. I instructed Tatta that I would like to cancel and they stated my refund would be processed! Well it’s now nearly the end of March and nothing has happened!! I have a pointless email trail to this debacle but not my money!!

simply awesome thanks for help me to complete the collections of alessi 9090-1 9090-3 9090-6 9090-10

Just a heads up to anyone considering ordering from the UK — you will likely be charged additional import VAT, duty, and a DHL admin fee after delivery, which can add a significant extra cost.
While this may be standard for international orders, it was not made clear enough during the purchase process. The information is buried in the small print rather than being clearly highlighted before checkout, so the extra charges came as an unwelcome surprise.
I contacted Tattahome about this and was disappointed with their response — there was no acknowledgement or apology for the lack of clarity.
DHL delivered the item without issue, but the unexpected charges and poor communication from the retailer made the overall experience frustrating.
Definitely worth factoring in these additional costs before ordering.

I received defective cookware as the lids do not sit well on the pots. Requested return was told I had to pay for return postage from UK to Italy AND Italian customs charges and tax. When I complained they wouldn’t budge and said it’s because we brexited. I have filed a dispute with the credit card company as this is not a fair way of dealing with customers.

The item I received differed significantly from what was advertised on the website. I purchased a high-priced rug that was described as fully finished and bound on all edges. However, upon arrival, the rug appeared to be of poor quality, seemingly cut from a larger sheet and left unfinished.

Additionally, I was required to pay a 20% import tax, which made an already expensive and substandard product even more costly.

I contacted customer service to seek clarification and was informed that they would consult the manufacturer and follow up with me. Unfortunately, I have not received any further communication.

Given the price I paid, I expected the product quality to align with the description provided on the website.

UPDATE:
• The order was placed on 24 February
• Import duties were paid on 10 March
• The item was received on 11 March
• I raised a complaint on 13 March, as the item did not match what was advertised
• I was advised he would investigate and respond, however I did not receive any update until I followed up again on 1 April
• At that point, I was informed that the manufacturer had changed the product design but that the images had not been updated

This confirms that the product was sold using inaccurate and outdated imagery, and therefore does not correspond with its description at the point of sale.

Under the Consumer Rights Act 2015, goods must be “as described.” Where they are not, the consumer is entitled to reject the goods and receive a full refund, with the seller bearing the cost of return.

In addition, under the Consumer Rights Directive and related EU consumer protection legislation applicable to Italian traders, where goods do not conform to the contract, the seller is required to provide a remedy at no cost to the consumer. This includes covering return shipping and ensuring that the consumer does not incur additional charges such as import duties as a result of returning a misrepresented item.

In light of this, the proposal that I return the item at my own expense, assume liability for shipping costs and import duties, and risk deductions from my refund is not compliant with the above legislation. Such terms would only apply in the case of a discretionary or “change of mind” return, which is not the case here.

To be clear, the item was sold under false or misleading representation and this company has no intention of doing what is not just morally right but legally right as well.

This entire experience has been deeply disrespectful from start to finish. What was meant to be a meaningful purchase to honor someone I lost very suddenly and the original item, lost in a house fire has instead been reduced to a frustrating and upsetting exchange. As the After Sales Manager, Andrew’s handling of this matter has come across as dismissive and insincere, lacking even a basic level of empathy or understanding. The way this has been addressed is, quite frankly, unacceptable and has left a very poor impression.

DO NOT PURCHASE FROM THIS COMPAY.

Great product at best price I could find. Good service too.

The product - an Alessi Juicer - was a little slow to arrive but was well packaged. Unlike some of the previous reviewers I did not have to pay 20% import tax to the Courrier. I was disappointed that the product was not fitted with a UK plug. I only wondered how they would get around this, or if they would, after I had ordered the item. A convertor plug was provided but in truth if I had known I would have looked for this product or similar here in the UK in order to have bought a 'UK standard' one instead.