TaxAssist Accountants Reviews 

4,637
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, polite, and thoroughly knowledgeable when handling personal and business tax returns. Consumers also deeply appreciate the prompt communication, highly efficient administrative support, and exceptionally clear guidance provided throughout the entire accounting process. However, some people mentioned frustrating issues regarding communication delays, occasional difficulties reaching local branch offices, and a general lack of prompt responses. A few reviewers were additionally dissatisfied with the onboarding experience, noting that initial meetings felt overly focused on securing contracts rather than addressing specific tax questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and efficient... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt communication, efficiency, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that emails are answered... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward and uncomplicated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came into the Tax Assist office with a big problem. I'd set up a business in summer 24 and the accounts were due and I didn't know what to do. Bukky took the time to understand my problem and got... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite & very helpful. Lynn their receptionist, gave me all the information I needed to sort out an urgent matter. Just to say also, all the team are extremely efficient at dealing with m... See more

Company replied

Rated 5 out of 5 stars

Angela & claire were excellent in dealing with my yearly tax return . Very professional polite & work in harmony with each other . Angela in particular who mainly dealt with my case was so good in... See more

Company replied

Rated 5 out of 5 stars

I have been using tax assist for my small business accounting for the last 18 months. I'm a lawyer and have had a few tax and accounting issues. I've got to say that they have really been excellent. I... See more

Company replied


Company details

  1. #29 of 35 best companies in Accounting firm
  2. #25 of 28 best companies in Accountant
  3. #8 of 10 best companies in Bookkeeping service
  4. #12 of 12 best companies in Chartered Accountant
  5. #30 of 35 best companies in Tax advisor
  6. #16 of 16 best companies in Tax consultant

About TaxAssist Accountants

Written by the company

Find your local accountant

We can do more for you.

TaxAssist Accountants provide high-quality, personal and bespoke accounting and tax services to business owners and individuals.

With high street shops across the UK, we offer local and friendly advice in person or online. Our experienced accountants are here to do more for you through a range of services including;

• Business Accounting

• Tax Returns

• Tax Planning

• Bookkeeping

• VAT Returns

• Payroll & HR

• Advice for growing business

• Financial planning – pensions and investments, mortgages and protection.

Our experts will explain your business and tax affairs, without using jargon. We partner with accounting software providers Dext, QuickBooks and Xero, to help you keep control of your figures 24/7, wherever you are.

Our upfront, competitive fees mean you will be confident you are getting the best value advice, with no hidden surprises.

If you already have an accountant, switching accountants is easier than you might think. There are no tax implications, and you can switch at any time in the year. Our team can guide you through the process for a smooth transition.

Contact Us

We’d love to talk to you so please get in touch for a free, no obligation, face-to-face or online meeting to discuss your needs.

Contact Us

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(4,637)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Capital Gains Tax Return

I can highly recommend Tyrrell and the team at Tax Assist Accountants for their professionalism and guidance throughout the whole process of filing my CGT return. The documents I needed to supply were listed so there was no going backwards and forwards with emails. They kept me informed on a regular basis of the current status of my application and once submitted I was given the relevant information for sending off my payment to HMRC. Thank you to all those who were part of the team.

22 April 2026
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Reply from TaxAssist Accountants

Thank you Ian for your kind words about the service you received from our team. We're pleased to hear that our clear guidance and regular updates made the process of filing your CGT return straightforward. We look forward to continuing to support you with any future accountancy needs.

Rated 5 out of 5 stars

A brilliant service, faultless

Having never previously had need for tax advice, we sought tax assist advice as they were recommended as specialists. They welcomed us from the off, let us explain our concerns, asked pertient, clear questions and proceeded quickly with self assessment. They kept us updated on progress and satisfactory conclusion

25 April 2026
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Reply from TaxAssist Accountants

Thank you Liz for sharing your experience with us. We're pleased to hear that our team was able to address your concerns and guide you through the self-assessment process. We look forward to continuing to support you with any future tax needs.

Rated 5 out of 5 stars

Excellent service from Loughborough…

Excellent service from Loughborough TaxAssist. Appointment was scheduled promptly and turnaround of my tax calculation was quick, with Carl explaining the details clearly.
I would recommend using their services.

1 May 2026
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Reply from TaxAssist Accountants

Thank you Dolores for your kind words about our service in Loughborough. We're pleased to hear that we were able to assist you effectively with your tax calculation and provide clear explanations. We look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

Good communication

7 April 2026
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Reply from TaxAssist Accountants

Thank you for your feedback. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Super efficient

Super efficient, quick and friendly service from the team at Kinning Park.

15 April 2026
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Reply from TaxAssist Accountants

Thank you Brian for your kind words about our team at Kinning Park. We're pleased to hear that you found our service efficient and friendly, as we strive to provide reliable support to all our clients. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Good experience

Tax Assist Sidcup performed in a friendly and efficient manner. They responded to questions quickly and accurately, keeping me in the loop at all times.
I would reccommend them.

12 February 2026
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Reply from TaxAssist Accountants

Thank you Michael for your kind words. We're pleased to hear that our friendly and efficient service met your expectations and that you felt well-informed throughout the process. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

Very efficient and professional.

Lan is very efficient, approachable and professional. I am most impressed with the service and look forward to working with the team at TaxAssist.

14 April 2026
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Reply from TaxAssist Accountants

Thank you Jack for your kind words. We are delighted to hear that you found our service efficient and professional, and we value the opportunity to continue supporting you with your accountancy needs. We look forward to working with you and providing the reliable service you expect from our team at TaxAssist.

Rated 5 out of 5 stars
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Reply from TaxAssist Accountants

Thank you David for your kind words. We're pleased to hear that you found our services professional and precise, as we strive to offer reliable and clear support to all our clients. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Very professional and knowledgeable

A great local service providing advice and assistance with tax returns. I found Lewis to be very engaging, knowledgeable and professional.

13 April 2026
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Reply from TaxAssist Accountants

Thank you Richard for your kind words. I am really delighted that you found my help with your tax returns helpful. We look forward to continuing to support you with any future needs. Lewis.

Rated 5 out of 5 stars

Top notch.

I used the Plymouth branch by Outlands Rd, and found them totally helpful all the way, cant recommend them enough for what they did for me. Only minor gripe I would have is the amount of email and downloads coming at me on registering seemed a bit over the top. Definately though they go the extra mile for you.

16 December 2025
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Reply from TaxAssist Accountants

Thank you Brian for sharing your experience. We're pleased to hear that you found our support helpful and that we could go the extra mile for you. We appreciate your feedback on the registration process and will continue to refine it.

Rated 5 out of 5 stars

Professional and knowledgeable

Anna was super professional, knowledgeable, and genuinely interested in my business. She gave very useful advice on making the wisest business decisions.

14 April 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Veronika for your feedback. We're delighted to hear that our advice have been beneficial to your business. We look forward to continuing to support you with reliable and knowledgeable service.

Rated 5 out of 5 stars

Met Steve a couple of weeks ago he was…

Met Steve a couple of weeks ago he was professional, polite easy to talk to.
Would recommend to anyone in our area for all issues related to accounting.

2 April 2026
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Reply from TaxAssist Accountants

Thank you for your feedback and recommendation, they are most appreciated. We look forward to continuing to support you with any accounting needs you may have.

Rated 5 out of 5 stars

Very good support from Muhammad

Very good support from Muhammad. He was extremely patient with me in trying to gain contact with hmrc and photo access.
The support was there beginning to end

13 April 2026
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Reply from TaxAssist Accountants

Thank you Mrs Meredith for your feedback. We are pleased to hear that his patience and support were helpful to you. We look forward to continuing to assist you with any future needs you may have.

Rated 5 out of 5 stars

Fast service

Fast service

9 March 2026
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Reply from TaxAssist Accountants

Thank you Magesh for your feedback about the service you have been receiving from us.

Rated 5 out of 5 stars

Excellent service

from the first contact with tax assist they have been very helpful, guiding and communication has been excellent.
I am very new to tax and the minefield that it brings but with tax assist (cole) and the team i feel confident i can navigate it.

2 April 2026
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Reply from TaxAssist Accountants

Thank you Michelle for your kind words. We're delighted to hear that the team have been able to provide you with the guidance and communication you needed as you navigate the complexities of tax. We look forward to continuing to support you with clarity and reliability in the future.

Rated 4 out of 5 stars

yes you did well

yes you did well, a bit of a hic up at the start as a new client until things were smoother. Access to your business is non walk in without appointment , you may be elsewhere, which is a bit annoying but apart from being a lot more pricey, we got there in the end . thanks for your work!

25 March 2026
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Reply from TaxAssist Accountants

Hi Lucia, thank you very much for your review and your patience at the outset. As you joined us close to the filing deadline following your previous accountant's closure, there were some initial challenges while we worked to obtain the necessary information. We’re pleased that things progressed more smoothly thereafter and that we were able to get everything completed in the end. Thank you again for your understanding and for trusting us with your work.

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful.

26 March 2026
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Reply from TaxAssist Accountants

Thank you Derren for your kind words about our customer service, it is most appreciated.

Rated 5 out of 5 stars

A true professional!

It’s rare to find someone so willing to help without immediately looking at the clock. Praveen Tyagi provided high-level insights during our first meeting that helped me fix a major gap in my financial plan. He didn't charge me a penny for the consultation, but the value I received was worth much more. A true professional!

27 March 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Pavan for your kind words about your experience. We're delighted to hear that our insights were valuable in addressing your financial planning needs. We are committed to providing reliable and supportive service and look forward to assisting you further.

Rated 5 out of 5 stars

Fabulous service from the girls

Fabulous service from the girls. Would definitely recommend these if you are needing help with accounts.

31 March 2026
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Reply from TaxAssist Accountants

Thank you Tina for your kind words about our team. We're delighted to have been able to assist you with your accounts and appreciate your recommendation. We look forward to continuing to support you with any future needs.

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