teapigs Reviews 

340
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent customer service, highlighting helpful, supportive, and polite interactions that lead to quick resolutions. People also appreciate the quality and delicious taste of the teas, describing them as superior and a delightful treat, with some noting timely delivery. However, some reviewers were not happy with product quality, citing weak or bland flavors and concerns about tea bag materials, including microplastics. Recurring complaints mention order inaccuracies like missing or incorrect items. Additionally, several customers experienced delivery issues, including delays, high shipping costs, or mishandled parcels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience; many customers praise the delicious... See more

Order

People report ambiguous experiences with order, with many customers expressing frustration over long waiting... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the delicious taste and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, speed, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising speedy and timely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Chai tastes weak, doesn't have correct flavour profile. I'm impressed by the plant based tea bags, as usually being a coffee drinker the last thing I want is microplastics in my cuppa. 'Ethical'... See more

Rated 3 out of 5 stars

Not sure about the tea bags. I bought the ginger and lemon along with the manuka honey and ginger. Taste a bit wishy washy in my opinion. Also I can't get a definitive answer on what the bags are made... See more

Rated 2 out of 5 stars

Their chamomile tea, or is it a potpourri? - consists solely of dried flower heads, and it lacks any Starmereque sleep inducing qualities. I also bought a pack of redbush, which is meant to taste smok... See more

Rated 2 out of 5 stars

I've used Teapigs Camomile temples for long time. However, last 2 boxes seemed different. Taste was weak, temples definately smaller and more dust and scum. So I wrote to them explaining with pictur... See more


Company details

  1. Coffee store

Written by the company

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Contact info

3.1

Average

TrustScore 3 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(340)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

first rate tea and service

The loose leaf tea is excellent.

This order was "Every Day Brew", "English Breakfast" and "Lemon & Ginger" - all perfect.

There was a problem with a mis-delivery, the service to resolve it couldn't have been friendlier, quicker or better

6 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks John. Enjoy!

Rated 5 out of 5 stars

Best Tea I have had

A bit more expensive than other everyday brands but worth every penny! I use the Everyday Brew and Decaf English Brekfast. Both are delicious. This is the first decaf tea I have had that satisfies as much as caffeinated. There is no dust residue from these bags. I have started to order direct from Teapigs as cheaper than most supermarkets. Highly recommend this brand.

19 May 2024
Unprompted review
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Reply from teapigs

No dust in these tea temples! Thanks, Christine.

Rated 5 out of 5 stars

Always great tea!

Always great tea. Usually have what I want in stock and it’s here in a couple days. Usually cheaper than anywhere else.

9 May 2024
Unprompted review
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Reply from teapigs

Thanks so much Paul!

Rated 5 out of 5 stars

I love Earl grey T pigs the only thing…

I love Earl grey T pigs the only thing is that they need to be delivered sooner brew tea deliver the next day for no extra charge

10 May 2024
Unprompted review
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Reply from teapigs

Hey there! Thank you so much for telling us how much you love Earl Grey tea! I wanted to let you know that we offer free standard delivery on all orders over £25. If you're a fan of bulk buying, you might want to take advantage of our special offer and stock up on your favourite tea. Not only will you save some money, but you'll also qualify for free delivery. This way, you'll always have plenty of tea in your cupboard whenever you're in the mood for a cuppa. Cheers!

Rated 5 out of 5 stars

I love Teapigs Silver Tips!

I absolutely love Teapigs Silver Tips teabags - I have been a fan for many years. I can drink this tea on an empty stomach without feeling the nausea I normally get with black tea. Teapigs are very easy to order from and efficient.

7 May 2024
Unprompted review
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Reply from teapigs

Glad you enjoy it Jackie!

Rated 5 out of 5 stars

Trust Teapigs to broaden your horizons!

I have been buying tea from Teapigs for several years and have never been disappointed with the quality of their tea, good service and environmentally friendly packaging. I always look forward to receiving my order because there is usually a free sample enclosed. This time, not only did I receive a sample pack of their new cereal Joyfull which I now buy from Tesco, but also a box of their new black tea. I don't drink a lot of black tea but, having tasted its lovely fresh flavour, I will definitely buy more. Thank you for giving me the opportunity to try your new products.

3 May 2024
Unprompted review
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Reply from teapigs

No problem Mrs Grimshaw! Thanks for the lovely review, here's to many more happy brews.

Rated 5 out of 5 stars

Great quality

Fast delivery, always great quality. Also I always receive a freebie. Thank you TeaPigs!

4 May 2024
Unprompted review
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Reply from teapigs

Thanks Adrienn!

Rated 5 out of 5 stars

Jasmine Tea Temples to die for

Easy website order process, fast delivery.
My wife adores their Jasmine Tea, so it's a regular restock every few months...

1 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks John, the Jasmine tea is a special one! :)

Rated 5 out of 5 stars

Teapigs are unique in their taste

Teapigs are unique in their taste. I love the liquorice and peppermint. I appreciate the quick delivery and helpful customer service team.

1 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Thank you for the lovely feedback!

Rated 5 out of 5 stars

Simply the best

Great tea, great value especially for quality, provenance and taste …and great customer service

26 April 2024
Unprompted review
teapigs logo

Reply from teapigs

"Simply the best.... better than all the rest!" Thanks J!

Rated 5 out of 5 stars

I love Teapigs and was really excited…

I love Teapigs and was really excited to get my delivery however the Postie put the parcel in my food recycle bin so the box was soaked in rotten food and stinking. I still have 5 stars because technically it’s not your fault

26 April 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the love Eileen. Oh no! Hopefully, the tea inside was all okay?

Rated 5 out of 5 stars

Great tea

Great tea, fair prices, especially for large quantities and loose leaf. Always well packed and arrives within about 5 days.

1 March 2024
Unprompted review
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Reply from teapigs

Thanks for the review, Will!

Rated 5 out of 5 stars

Tea lover

I love any kind of tea by Teapigs. Their teas always give the best test. Also packaging, company ethics etc guilty free. I'm converted to Teapigs long time ago 💜 Lemon and ginger, camomile and chain tea are my favorites 💜

6 March 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks Nazmlye!

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