teapigs Reviews 

341
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent customer service, highlighting helpful, supportive, and polite interactions that lead to quick resolutions. People also appreciate the quality and delicious taste of the teas, describing them as superior and a delightful treat, with some noting timely delivery. However, some reviewers were not happy with product quality, citing weak or bland flavors and concerns about tea bag materials, including microplastics. Recurring complaints mention order inaccuracies like missing or incorrect items. Additionally, several customers experienced delivery issues, including delays, high shipping costs, or mishandled parcels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience; many customers praise the delicious... See more

Order

People report ambiguous experiences with order, with many customers expressing frustration over long waiting... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the delicious taste and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, speed, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising speedy and timely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Chai tastes weak, doesn't have correct flavour profile. I'm impressed by the plant based tea bags, as usually being a coffee drinker the last thing I want is microplastics in my cuppa. 'Ethical'... See more

Rated 3 out of 5 stars

Not sure about the tea bags. I bought the ginger and lemon along with the manuka honey and ginger. Taste a bit wishy washy in my opinion. Also I can't get a definitive answer on what the bags are made... See more

Rated 2 out of 5 stars

Their chamomile tea, or is it a potpourri? - consists solely of dried flower heads, and it lacks any Starmereque sleep inducing qualities. I also bought a pack of redbush, which is meant to taste smok... See more

Rated 2 out of 5 stars

I've used Teapigs Camomile temples for long time. However, last 2 boxes seemed different. Taste was weak, temples definately smaller and more dust and scum. So I wrote to them explaining with pictur... See more


Company details

  1. Coffee store

Written by the company

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Contact info

3.1

Average

TrustScore 3 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.1

All reviews

(341)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tea lover

I love any kind of tea by Teapigs. Their teas always give the best test. Also packaging, company ethics etc guilty free. I'm converted to Teapigs long time ago 💜 Lemon and ginger, camomile and chain tea are my favorites 💜

6 March 2024
Unprompted review
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Reply from teapigs

Thanks Nazmlye!

Rated 5 out of 5 stars

Super easy to follow ordering…

Super easy to follow ordering instructions, which is appreciated by myself as an older, not the best with technology user 😅. Kept up to date re order. Ordered same thing again for other Daughter and know they are going to be thrilled with their surprise delivery of a product they both love. Thanks !!
Cherrill Bland

4 March 2024
Unprompted review
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Reply from teapigs

Hi Cherrill
Thanks for the great review. Everybody loves a good surprise!

Rated 5 out of 5 stars

Great order brilliant price my…

Great order brilliant price my favourite tea don’t have to worry about running out and enjoying free gifts. Thank you very much

3 March 2024
Unprompted review
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Reply from teapigs

Thanks Carol, you're our favourite too.

Rated 5 out of 5 stars

We love teapots tea they are delicious

We love teapots tea they are delicious. My son is especially thankful for the teapigs bottle!

2 March 2024
Unprompted review
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Reply from teapigs

Hey Sian, glad he likes the bottle. Game changer for keeping on top of your water intake!

Rated 5 out of 5 stars

I've spent many weeks ordering far more…

I've spent many weeks ordering far more expensive loose tea blends from Whittards trying to find great black tea. All of those were pale, tasteless and disappointing. Loose tea from the supermarket is dust and your cuppa ends up full of tea dust. At last, I've found the perfect everyday cuppa! Teapigs Everyday Brew! Delicious tea, strong flavour, great colour and good leaf size. Oh, and brilliant price too (compared to the "posh" tea companies).
The only way the experience could be improved would be quicker dispatch, as it was a little slow so took 6 days from ordering to arriving.

2 March 2024
Unprompted review
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Reply from teapigs

We're flattered Jonathan! Our usual dispatch time is much quicker, but due to a recent surge in orders, there may have been a delay. Rest assured, we are working hard to ensure timely deliveries going forward.

Rated 5 out of 5 stars

Giving a fast and ethical service

Giving a fast and ethical service. Reasonable special offers though with extra calls on my income this product has moved into the luxury level. I use tea pigs less often now to make them last. I fill in with tea that cost less. With a few more special offers I will be able to use more often. Only very special visitors get the tea pig cuppas now.

27 February 2024
Unprompted review
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Reply from teapigs

Thank you for the review.

Rated 5 out of 5 stars

Great products

Great products, quick delivery

28 February 2024
Unprompted review
teapigs logo

Reply from teapigs

Great products, quick delivery and the best customers. Thanks Kathryn!

Rated 5 out of 5 stars

Teapigs Customer Service

I mistakenly missed the flat number from my delivery address and the items ordered were returned to Teapigs as undelivered. I contacted Teapigs to update my address and offered to pay for the postage. They wouldn't have any of it and immediately offered to dispatch the same products. This is what good customer service looks like.

23 February 2024
Unprompted review
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Reply from teapigs

Only the best for our customers - happy sipping Peter!

Rated 5 out of 5 stars

We discovered Teapigs in a hotel in…

We discovered Teapigs in a hotel in Felixstowe and have been obsessed ever since. Fantastic taste and value as you can double dip the bag if you so desire. Love all the eco packaging and compostable bag. We certainly always make sure we have Teapigs in the cupboard. 10 out of 10

19 February 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the review Bex!

Rated 5 out of 5 stars

Thank you to Stephanie who help me out…

Thank you to Stephanie who help me out with my order. Always been a loyal customer of tea pigs for years.. the ingredients are so pure and they taste divine!

16 February 2024
Unprompted review
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Reply from teapigs

Thanks for the kind comments Cami, I'll let Steph know!

Sophie

Rated 5 out of 5 stars

Great company

The price wasn’t bad and it came quickly with free gifts

22 February 2024
Unprompted review
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Reply from teapigs

Thanks for the review Tolly!

Rated 5 out of 5 stars

Delicious tea

Delicious tea and great customer service. I always order my Darjeeling Earl grey and jasmine tea from them.

20 February 2024
Unprompted review
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Reply from teapigs

Hi Pamela

Darjeeling Earl Grey & Jasmine Pearls, good choice! Thanks for the review. :)

Sophie

Rated 5 out of 5 stars

Teapigs great Green Tea

First time of having Teapigs green tea and it is very very nice, quick delivery and decent price so all good so far .

19 February 2024
Unprompted review
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Reply from teapigs

Great news Martin! If you fancy a flavour change, we also have green tea with mint & green tea with peach, both are super refreshing.

Best, Sophie

Rated 5 out of 5 stars

Fantastic

Fantastic, customer service fantastic product

19 February 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks Nathan!

Rated 4 out of 5 stars

Great tea

Teapigs provides a great selection of different quality teas that I like. I’ve been buying the tea for a couple of years now. I particularly like their strong earl grey which I buy as tea temples and loose. Keep up the great service!

18 February 2024
Unprompted review
teapigs logo

Reply from teapigs

Hi Thomas,

Thanks for taking the time to leave us a review, glad you like the selection.

Best, Sophie

Rated 4 out of 5 stars

LOVE the tea but…

LOVE the tea.
BUT buy it for eco credentials and so would like to be asked if want a free gift rather than just sending. Often we don’t need or want it and would rather be able to politely turn down. Save cost space planet!

18 February 2024
Unprompted review
teapigs logo

Reply from teapigs

Hi RD,

Thank you for the review, good point with the free gifts! We'll keep that noted and review for next time. ☺️

Best, Sophie

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