3DPrima.co.uk Reviews 474

Myles Lightfoot was the guy I was emailing regarding a printer clog and he let me send the extruder assembly out for a free repair and within a day of repairing it he is sending it out back to me
I recommend buying and using technology outlet for repairs / services

Excellent service, excellent product. Arrived extremely quickly very well packed and exactly what I wanted
Thank you

Sound friendly advice and help locating correct part followed by swift delivery. First class service as always.

Very swift service. Product PETg bought primarily for making an adaptor for an aquarium filter but will be used for other projects. Seems to print well with suggested settings will probably fine tune over time and experience.

Bought a 3d printer from these guy's excellent quality and service no problem, super fast delivery and the best price I found online A++++
Many thanks Graham

fast delivery, great jeans. Thank you

Usually fast delivery but TO sat on my order for a couple of days before dispatching.

I had a few issues setting up my printer. They couldnt be any more helpful. They were amazing. I emailed the support team and they kept emailing me all day to sort the problem out. Which was software. They were so patient and sorted my problem. James was amazing .

Excellent support by James to a problem I had with my 3D printer.
I'd tried to cure an issue myself and ended up with a bigger problem. I asked Technology Outlet, the original supplier of my printer some time ago, for support. James answered with an understandable description of how to correct the problem and included a picture too to show how things should be.
I was then able to sort the problem following the instructions - great service

Bought a 3d printer from these guys on the basis of price and reviews here on Trust Pilot.

Had a few issues setting up the printer and getting it to print level across the whole bed.

The support these guys give is awesome. Clear explanations received within an hour of emailing, consistently over a number of days.

Thanks to Myles and James in particular.

Very highly recommended.

Bought my ender 3 s1 at Xmas and got very fast delivery and tracking. Also bought a few sets of cooymaster3d filament which prints really well. Recently had a problem with the ribbon cable failing. A couple of emails and pictures to Myles and they sent a replacement cable the same day via DPD. Printer back up and running. Excellent service!!

I recently purchased my first 3d printer, a ender 5 Pro. Delivery was quick and with no problems. After a couple of months the motherboard died, and I had the blue screen of death I contacted Myles Lightfoot at support. And when Myles worked out what it was he had a replacement board delivered to me, and now the printer works as it should. Great customer support. Highly recommended five*****

Absolutely cannot fault the Customer Service from here. Having bought a Sermoon D3 only to find the courier had dropped it, we dealt with Sam. Where some companies might go back and forth with having you try troubleshooting steps, Sam simply arranged a courier to collect and sent a new one having understood that the entire machine had been knocked out of square by the drop.

Will definitely be using again.

It’s quite unusual when dealing with technology company to have direct contact with real people as required. This company is the exception. I bought some resin from them and had an issue with it which was dealt with quickly fairly and efficiently. Customer service has been excellent.

First impressions of service and product was good BUT within less than 48 hours a £500 3D printer simply stopped working.

The first fault displayed was bed levelling error as the X axis simply did not move then minutes later hotend temp error.

Faults clearly displayed pointing straight to product error - won't be using these people again..........

I'm confused how they do it.

The team at Technology Outlet are doing such an exceptional job dealing with me as a customer every time we interact by email. It must be a challenging job being a retailer for products like 3D printers, as there are so many mechanisms and settings than can affect customers outcomes using the products. The customer liaison however is just always politely to the point and efficient, which what I'm saying is... it's admirable that they keep up the energy. I hope they can and will! I don't want to shop elsewhere for 3D hardware & even materials are worth getting from them.

Myles is always so efficient and helpful on email, they (he?) just works to get you to where you need to be, and does a great job metering for your experience to give you the level of detail you might need. Thank you so much to Myles.

Jamie also recently picked up for Myles and was very polite.

This company is a shining example of upholding consumer rights and they do the very best thing for you. Companies like Amazon shrug you off with scripted words and spotty refunds and returns hassle, but Technology Outlet (like in their webpages) will work with you to find practical solutions, and post out parts (under warranty) rapidly and you'll learn in the process.

I wish this company the best, and hope the staff are treated with respect and good pay, because everyone customer facing have been superb.

Orders process efficiently too, and shipping is pretty dang nippy too.