3DPrima.co.uk Reviews 474

very friendly support team grate help and quick response time

Absolute phenomenal service really very helpful and quick. Great range of 3d filament and machines highly recommended thank guys :)

I bought an ender 5 pro from these guys which received a sd card slot error, 15 mins and 3 emails later they are sending a replacement motherboard, A1 service, would deffinatley recomend

I am beyond happy with the customer service provided. I had an issue with my printer and they sent me 2 parts replacement and provided absolutely amazing support the entire time throughout. Printer is back and running like new. So happy!!!

I've bought quite a few Creality 3D printers from Technology Outlet, the tech support from James is brilliant, I always try and buy from them rather than direct from the Creality as Technology Outlets support is so much better. Also good prices and fast delivery!

Great service gave me what I needed straight away.

Absolutely over the moon with the support received from these guys. Looks like the motherboard in my Ender 2 Pro has developed a fault but it's a weird one that I was struggling to diagnose. Very quick first response when I emailed them and subsequent responses have also been very fast.

They're now sending a new motherboard to sort the problem.

After-sales support of this standard is rare so it's been a really pleasant surprise to have such responsive answers to my questions. They sent Gcode, they sliced one of my own STLs and sent it back, the offered several suggestions to try and get me up and running again. Definitely above and beyond what I would expect.

Consequently, they'll get my business when I get a new printer in a month or so.

Very helpful and knowledgeable staff!!! They replied quickly to my query and went above and beyond to help resolve the issue.

Just had a small problem with a printer I had bought from this company, spoke to MYLES about it a very quick response and he sorted it for me , including some advice. Absolutely brilliant company would highly recommend

Printer took a few days to arrive but otherwise a perfect service and I’m really happy with the printer. I had an issue with a spool of filament, Myles and James ran through options with me and identified an issue with the filament. Replacement spool issued without argument which arrived the next day. Highly recommend.

Excellent service from these guys. I ordered a 3d printer which was delivered the next working day!
Unfortunately the power supply had a fault a few days later, but Myles arranged for a replacement to be sent out with no questions, again within one working day.

Very highly recommended, and I’ll certainly be a customer of theirs again.

Amazing company, great customer service, had a issue but was resolved promptly and professionally. Highly recommended company. Nice to see a business that actually cares about there customers, if your buying a 3d printer these are definitely the guys to go to

We had a "great experience" with Technology Outlet. We bought Creality Ender S1 Pro and Creality CR-Scan; both products arrived "Next day", in which the service response is so impressive!!! As we would like to return CR-Scan for full refund as we don't need it anymore for our project, we requested the return. James Bell has responded so quickly and saw through the return process. We got the refund as soon as the product arrived back at Technology Outlet. The whole experience is just simply Fantastic.

Bought 4 Ender 3 pros and received them quickly. Really well packaged (Creality) and easy to assemble (Creality).
The SD Card readers are very frail (Creality) and packed up within days.
Technology Outlet were quick with their response "I'm afraid we cannot replace these under warranty, as it is accessory and not a part of the printer."
Had a couple of other problems (software issues and Myles has been absolutely brilliant. All sorted and running smoothly.

Unbelievable Customer service. A definate customer service model for other Companies to follow. Just wish there were more Companies out there like this. Excellent shipping, and lightning fast responses to emails and queries. Well done and keep it up. I will definately purchase from you again in the future.

Honestly couldn't be happier with my purchase form this site. I purchased an Artillery sidewinder x2, originally this was shown as out of stock so I contacted them via there help desk to see when this would next be in stock. I received a quick response noting that they had a couple in one of their European warehouses. They updated the webpage to allow me to order which is above and beyond what most suppliers would do. With it coming from an alternate warehouse to normally they also gave me an accurate lead time which was very helpful. I couldn’t be happier and will be ordering from them again!

Incredible service, I bought my printer from CrealityOfficial and was accidentally Technology Outlet even after they found out they where extremely helpful, myles lightfoot helped significantly with advice and after apologising to them about me contacting them, James Bell left me this incredible message showing how great their service really is.

No problem.
Let us know if you need anything in the future.

If your warranty is not with us we will not be able to offer you any free parts if you need any, but if you need any parts in the future let us know and we will do what we can to advise and help as best we can.

Kind Regards,
James Bell

Thanks a lot for the support, these guys deserve a promotion 😉

Had a problem with a roll of filament. Myles Lightfoot responded immediately, analysed the problem quickly and organised a replacement straight away. Courteous, friendly and efficient service. First rate.
Mike Ward

Great service. I had a problem with my 3D printer which I've had for about 3 years. They offered some solutions to gradually eliminate various possible causes of the problem. They even sent out a new spool of filament to check that wasn't the cause. After I was ready to give up, they still had other ideas to try and in the end they sorted the problem and now it's back to good printing again.

Many thanks to Myles Lightfoot and James Bell.

After 6 months my CR6-MAX developed a crack in the extruder (known issue), James was VERY fast to respond to my issue, and had a replacement part sent out the same day! - brilliant service!