The "bees knees" for a great, safe, reliable product! Very easy website, very clear options, no hard selling, payment option choices for those who prefer to send a cheque!! Extremely easy to s... See more
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We ordered a Telecare monitoring system that connected via a mobile phone signal rather than a landline. It arrived on time and after a minor problem installing the monitor vertically on a wall it wor... See more
My husband has not needed to use his pendant yet but when testing the system the person answering the call was very nice and helpful. The Telecare team were also very understanding about us having th... See more
My initial contact was dealt with efficiently and I was given all the relevant information. The equipment was received the following day and it was easy to connect and register. My family now know th... See more
Company details
Written by the company
Telecare Choice strive to be the leading Telecare providers in the UK. It has been consistently proven that Telecare has a great impact on the lives of the elderly, people with disabilities and people with long term medical conditions. We believe that Telecare providers should be affordable and available to all and that the service delivered should be of the highest possible standard.
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4.3
Excellent
694 reviews
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A very speedy and efficient service
A very speedy and efficient service. My Mum was not using the her previous alarm when she fell. She recently laid on the floor for 11 hours before having the presence of mind to use it. Someone told us about Telecare’s GPS alarm. It arrived within less than 24 hours, was easy to set up and had a very thorough testing procedure. It has given the family great peace of mind.
15 May 2023
Provides me with the confidence to continue living on my own.
Very easy to set up equipment with helpful staff answering the phones. Confidence is greatly enhanced by the fact that monthly tests are advised as a key part of the service.
2 April 2023
How helpful and caring everyone l spoke…
How helpful and caring everyone l spoke to was and the service l received a new fire alarm was delivered the next day Fabulous and faultless treatment Thank you so much
19 April 2023
Friendly , helpful and patient.
Friendly , helpful and patient responses to our initial instalment of equipment for my elderly parents.
Prior to this, my phone calls to telecare couldn’t have been more helpful, they definitely went above and beyond to help with a difficult situation.
26 March 2023
Cancellation
Unfortunately we had to cancel use of services. Dealt with very quickly and efficiently and awaiting refund but have confidence this will be done:)
6 March 2023
It was easy to setupp and am please to…
It was easy to setup and am please to be back with them
24 March 2023
Easy to set up and to use
Easy to set up and to use. Gives me and my family peace of mind.
5 February 2023
I ordered the lifeline online
I ordered the lifeline online. Forms easy and self explanatory. Delivery was very quick. Once I installed it, I tested it as requested the customer service operator was friendly and professional.
24 February 2023
Very pleased with product I installed…
Very pleased with product I installed it for my parents however confused at the price I paid £200 for the year and advertised at £12 per month
4 February 2023
Peace of mind
The staff at Telecare were very supportive and helpful in getting the system set up. Peace of mind from having the system is invaluable.
2 January 2023
Equipment sent out in a timely manner
Equipment sent out in a timely manner. Excellent support in helping set up system.
25 November 2022
vAROUS IN 2021
FORTUNATELY I HAVE ONLY HAD NEED TO EXPERIENCE SERVICE WHEN CHANGING PLUGS FOR POWER SUPPLY OR WHEN STANDBY BATTERY FAILED. RESPONSE WAS IMMEDIATE AND NO PROBLEMS OF ANY SORT IN PUTTING THE PROBLEM RIGHT. THANK YOU
20 December 2021
It’s reassuring and giving me…
It’s reassuring and giving me confidence in my everyday life. Also the response team are of a very high standard. Thank you.
22 November 2022
Careful service
First piece of equipment wasn't compatible with telephone equipment, so they kindly upgraded at no extra cost.
23 September 2022
Online registration difficulties
We registered online at 7.30am and then went to my father's to install the equipment at 3pm on the same day. The call centre didn't have any of the contact details when we went through the practice process and it was very challenging having to look up numbers and repeat information through the box with others in the room. It didn't feel very professional.
28 October 2022
Reply from Telecare Choice
Good Afternoon Sarah,
I would like to express our gratitude that you have taken the time out of your day to share your feedback regarding your Personal Alarm Service. It is always crucial that we listen to all feedback of any nature and I would like to assure you that your comments have been promulgated with the appropriate departments for review and analysis.
However, I am saddened to hear that you have had a few issues with the set up of the Alarm thus far. I can confirm that I have forwarded this matter to a more senior member of Staff, who will look into the issue to see how we can avoid a similar experience in future.
I hope you enjoy the rest of your day.
Warmest Regards,
Celica
Cancellation Problems
I took out an alarm for my mum as she was having occasional falls. Unfortunately because of her dementia she has had a couple of falls and not realized she is wearing the alarm bracelet. I called a few weeks ago to cancel and they said I should wait just before the next direct debit was taken. I noticed the payment had been taken and now they are refusing to refund this.
I find this type of behavior unethical. I wonder how many elderly people Telecare Choice try the same ploy with just to extend the payments by an extra month or so.
16 November 2022
Unprompted review
Reply from Telecare Choice
Good Morning Ric,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that you have had a negative experience with your Personal Alarm Service. However, I have been unable to locate an account with the details provided and am thus unable to provide any further assistance or clarity.
If you would like the matter to be discussed further, you can reach us either via email or phone. Our email address is support@telecarechoice.co.uk and our contact number is 0800 635 7000.
Warmest Regards,
Fiora
Easy to set up
Easy to set up and offers independence and peace of mind outside the home. Can't give 5 stars as not used the full service yet to see what the response is like
17 October 2022
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