Everyone I spoke to at TDS during a really stressful dispute with my ex landlord was really helpful, supportive and kind. They were very fair. Their staff are fantastic and they answer the phone qui... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We rang TDS today concerning an old deposit from 2014 We spoke to Bradley. He was so knowledgeable and helpful. Told us exactly the procedure we needed to follow to try and resolve our query. Seem to... See more
Company replied
This was a very dormant letting, on a property I have since sold. I wanted to wrap up the paperwork and wasn't sure where to start. Dan was super helpful, gave me great instructions into how to comple... See more
Company replied
Shaun was great. He had good listening and communication skills, made me feel at ease and explained what I thought was a difficult scenario into something very easy to deal with. He gave me a resoluti... See more
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Company details
- #95 of 123 best companies in Business-to-Business service
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Very reassuring
Very reassuring, a great trusted company. Luke was lovely and friendly!
3 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you found our service reassuring and that Luke made such a positive impression.
It was a great experience with tenancy…
It was a great experience with tenancy deposit scheme they secured our deposit and helped us a lot and gave excellent service thank you so much
2 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with the Tenancy Deposit Scheme and that our service helped to protect your deposit and support you throughout the process.
Luke was absolutely thorough and…
Luke was absolutely thorough and answered my questions seamlessly. Thank you!
2 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear that Luke was able to answer your questions thoroughly and make the process seamless for you.
Chloe was great!
2 July 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. It's great to hear that Chloe assisted you effectively!
Lovely customer service and very…
Lovely customer service and very helpful.
2 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you received excellent service from our team at TDS!
Good talking about tenancy deposit
3 March 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you have had a positive experience with our team at TDS!
Sometimes when you're really in need
Sometimes when you're really in need, its the kindness of a stranger (who owes you absolutely nothing) that can change the trajectory of your day.
This is what happened to me when Linda picked up the phone to deal with my query.
I had come through to the wrong department and she patiently took the time to find a solution to my problem, running from her office to the correct department to find the answers to my questions. She did not have to do that.
Also bear in mind that as we were talking my mobile connection was compromised and she could hardly hear me. Yet she never made an excuse to put the phone down on me. Instead she perservered.
The very next day, I received an email from the correct department just as she had promised and the issue I had been wrestling with was sorted.
Linda deserves a medal and definitely a pay rise. She takes her job very seriously and her level of customer service is excellent. She is a credit to TDS.
30 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience.
We are delighted to hear about the exceptional service Linda provided. It's wonderful to know that Linda's patience, determination, and commitment made such a positive difference during what sounds like a challenging situation.
TDS is only interested in tenants not…
TDS is only interested in tenants not very interested in landlords, my property was left in a disgusting state and left for me to empty at costs of £1100. With a letter telling me to do what I like with what left behind, also major alterations to property, TDS not interested.
20 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
Having reviewed the case, we can see that both parties reached an agreement regarding the return of the deposit funds, so the matter did not proceed to adjudication.
As a result, TDS was not required to make a decision on the issues raised. We appreciate you taking the time to share your comments and are sorry that the outcome did not meet your expectations.
great service from dan
1 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are glad to hear that Dan provided you with great service!
Really helpful just woke up and they…
Really helpful just woke up and they were really patient and cooperative
1 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are glad our team was able to help and that you found them patient and cooperative.
Luke was very helpful friendly and…
Luke was very helpful friendly and patient! Very good costumer service
1 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are so pleased to hear that Luke provided you with excellent service!
Tom was great
Tom was great, he listened and added all my details. He’s really kind and helpful!
30 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that Tom provided such a positive experience.
Faye was great!
Faye was great, gave me the info I needed to know and didn’t excessively push on the insurance, she was lovely
30 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are so pleased to hear that Faye was able to provide the information you needed in a helpful and friendly way. It’s great to know you felt supported without any pressure.
Luke was very professional he…
Luke was very professional he understood my needs and explained everything to me ,no problem at all , credit to you ☺️
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review.
We are delighted to hear that Luke provided professional and attentive support, taking the time to understand your needs and explain everything clearly.
It’s great to know he made the process smooth and stress-free for you.
Quickly got through to TDS with advice…
Quickly got through to TDS with advice on next steps. Would recommend.
29 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are glad to hear you were able to get through quickly and received helpful advice on the next steps.
I contacted TDS about some info…
I contacted TDS about some info regarding my deposit and Dan was very helpful and quick!
23 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are really pleased to hear that Dan was able to help you quickly and provide the information you needed regarding your deposit.
Tom was really helpful
Tom was really helpful, sending information and reassuring that there is a structured process.
29 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience.
We are really pleased to hear that Tom was able to support you, provide clear information, and offer reassurance throughout the process.
It’s great to know his help made a positive difference.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are really pleased to hear that you found the process easy, clear, and straight to the point.
Great experience very nice people
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are so pleased to hear you had a great experience and found our team to be friendly and helpful.
Great customer service
Great customer service, very helpful and informative,
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you received great customer service and found the support helpful and informative.
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