TENAQUIP Limited Reviews 

4,940
TrustScore 2.5 out of 5

2.6

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Rated 2 out of 5 stars

Bad experience, ordered something supposed to be delivered in a few days two weeks later, nothing, no email, the date changed for a way further date, so i called, they said they won't have it and cann... See more

Rated 4 out of 5 stars

Pricing and product selection is always great - however in the current world business enviroment ( covid...) availablity of some products have been an issue . Total not your fault - shipping delays... See more

Rated 1 out of 5 stars

Ordered a backpack leaf blower Dec 28 2025 with delivery estimate in January. February 4 called company and told them I did not receive it and wanted to cancel order. Person on phone said it was cance... See more

Rated 1 out of 5 stars

This is to inform you that our order was really messed up. Please refer the order id 14121061-00. We spoke to 4 different customer service representatives in the past month and gave clear directions... See more

Company replied

Company details

  1. Safety and work wear
  2. Business-to-Business service
  3. Construction machine dealer
  4. Hardware Shop
  5. Packaging Supply Shop
  6. Warehouse

About TENAQUIP Limited

Written by the company

Founded in 1968 by Ken Reed. Ken had one vision for his life's passion: to take the customer's procurement experience to a higher level. TENAQUIP has proudly served Canadian businesses with this model for over 50 years offering state-of-the-art Industrial and Occupational Health & Safety products sourced from around the globe.

En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.

Shop by Category

Electrical
Facility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding

Contact info

2.6

Poor

TrustScore 2.5 out of 5

5k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(4,940)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service!

They always offer a friendly wave each time I happen to see them when I come in, and they are always happy to answer questions. I would definitely recommend this to others.

23 February 2021
Unprompted review
Rated 5 out of 5 stars

Always a pleasure shopping online at…

Always a pleasure shopping online at Tenaquip quick service and helpful staff when needed.
al London ON

16 February 2021
TENAQUIP Limited logo

Reply from TENAQUIP Limited

Hi Alex, thanks for taking the time to leave a review. Your feedback is appreciated, we work hard to deliver the best service possible, and we’re glad it showed during your visit

Rated 4 out of 5 stars

could do better informing on how long…

could do better informing on how long to receive product delivers

11 February 2021
TENAQUIP Limited logo

Reply from TENAQUIP Limited

Hi Ed, your feedback is important to us, thank you for taking the time to leave a review! Please reach out to at 1-800-661-2400 or by email at info@tenaquip.com with any further comments or suggestions you wish to share. We thank you for your business and will continue to provide the best support possible

Rated 5 out of 5 stars

thnak you

Good services and collaboration

Thank you

8 February 2021
TENAQUIP Limited logo

Reply from TENAQUIP Limited

Hi Sanaa, we are happy to hear you had a positive experience with us , your feedback is valued!
We thank you for your business

Rated 5 out of 5 stars

Reliable fast service

Excellent service. We can always depend on Tenaquip for good quality products. Mark in Cornwall is a great help when placing my order.

5 February 2021
TENAQUIP Limited logo

Reply from TENAQUIP Limited

Hi Linda, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Rated 4 out of 5 stars

Problem corrected

Small problem with product. Customer service corrected it in a timely manner. Thanks to laura.

28 January 2021
Unprompted review
TENAQUIP Limited logo

Reply from TENAQUIP Limited

Hi Dino, thank you for your feedback and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. A customer service representative will be in contact with you shortly. Thank you again.

Rated 1 out of 5 stars

There BUT NOT there!

When I have posed questions about my order 13448362-0, I tend to get very quick responses, but the answers are puzzling. I ordered a listed generator from their site on 10/23/20 and the company has many stores around Ontario and elsewhere. I have received several notices about postponed deliver dates where now it is expected to arrive about 2 months from the purchase date. Two months! When I asked what the problem was the reply was the problem is with the supplier.
So, the listed product is there of the web site but really their supplier is not reliable or out of stock. Two months for a supplier to give them an item before it can be sent to the purchaser? King Canada HQ is in nearby Dorval Quebec.
So, they list what they do not have. The company that supplies the product is apparently unable to supply it, or perhaps just does not have one. I ordered this generator for winter countryside woodlot activities, and perhaps I will get it mid-way through winter or in the spring. Not happy about the delays, or with advertising things that they do not have.

19 November 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional speed and service!!

Purchased some Kleton blue 400 lbs casters. I was absolutely shocked to see them arrived a mere few days later (DICOM did not disappoint)! These casters are as described and seem exceptionally solid and well built! I cannot be happier with the overall TENAQUIP online shopping experience! I give them my highest recommendation!

17 November 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a product in September delivered November

I ordered a product in September. It was said to be in stock. Then the purchase price was refunded to my account and advised the order was cancelled. Then they take the money again. All in the take the du SA and then credit them back another three times. Then three days ago they take funds out again. I finally receive my order today!

Will NEVER order from them again

12 November 2020
Rated 5 out of 5 stars

A Reliable Industrial Supplier

Tenaquip has huge selections on various industrial products that I inquire about. I get a quick response from Robin (Inside Sales) and makes it easier to decide on a product. Tenaquip also provides competitive pricing and on-time delivery.

10 November 2020
Rated 5 out of 5 stars

5 Stars!

We've had nothing but good experiences with Tenaquip here at Polyethics Industries Inc.

Tenaquip has great pricing and great service, we have no complaints!

21 October 2020

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