TENAQUIP Limited Reviews 

4,940
TrustScore 2.5 out of 5

2.6

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Rated 2 out of 5 stars

Bad experience, ordered something supposed to be delivered in a few days two weeks later, nothing, no email, the date changed for a way further date, so i called, they said they won't have it and cann... See more

Rated 4 out of 5 stars

Pricing and product selection is always great - however in the current world business enviroment ( covid...) availablity of some products have been an issue . Total not your fault - shipping delays... See more

Rated 1 out of 5 stars

Ordered a backpack leaf blower Dec 28 2025 with delivery estimate in January. February 4 called company and told them I did not receive it and wanted to cancel order. Person on phone said it was cance... See more

Rated 1 out of 5 stars

This is to inform you that our order was really messed up. Please refer the order id 14121061-00. We spoke to 4 different customer service representatives in the past month and gave clear directions... See more

Company replied

Company details

  1. Safety and work wear
  2. Business-to-Business service
  3. Construction machine dealer
  4. Hardware Shop
  5. Packaging Supply Shop
  6. Warehouse

About TENAQUIP Limited

Written by the company

Founded in 1968 by Ken Reed. Ken had one vision for his life's passion: to take the customer's procurement experience to a higher level. TENAQUIP has proudly served Canadian businesses with this model for over 50 years offering state-of-the-art Industrial and Occupational Health & Safety products sourced from around the globe.

En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.

Shop by Category

Electrical
Facility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding

Contact info

2.6

Poor

TrustScore 2.5 out of 5

5k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(4,940)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

I recently ordered hazardous waste bag…

I recently ordered hazardous waste bag from Tenaquip. The order was place on October 2, 2020 and was out for delivery on October 5, 2020. Until now, I still haven't receive my order. They are using Diacom to deliver the package. Bad delivery company. Will not order anything from Tenaquip. Customer service was NOT helpful in tracking the package.

20 October 2020
Unprompted review
Rated 5 out of 5 stars

Great Company

Our rep is very helpful, communicates regarding back orders and alternative products. We receive our orders in a timely manner, in perfect condition.

5 October 2020
Unprompted review
Rated 1 out of 5 stars

No Shipment, No Communication

Placed an order on September 1, by September 22 they still had not shipped the items and didn't know when the items would be available to ship.

They told me they would get back in touch after contacting the vendors but didn't and left me wondering what was going on (again) and won't cancel the order without restocking fees.

However, they most definitely placed holds on my credit card for the amount of items purchased.

24 September 2020
Unprompted review
TENAQUIP Limited logo

Reply from TENAQUIP Limited

Our customer service representative will contact you shortly.
We apologies for any inconveniences our back orders we may have caused you. We are experiencing some unusual long delays due to Covid19 with some items.

Rated 1 out of 5 stars

Fake Prduction

If I can give 0 stars, I will not give one star. I bought a disposable medical mask named "MEDICAL GRADE Cb PROCEDURAL FACE MASK" from this website. However, I received a product that was completely inconsistent with the product description. There is NO ANY relevant information on the product box, like 3-ply polypropylene construction, Latex-free, 99% BFE (Bacterial Filtration Efficiency), and FDA-approved, it also stated that standards are met ASTM Level 2,.. .HOWEVER, I can only see the Chinese word "Non-Medical" at the bottom of the product!!!!!
I was very angry and contacted them. They only replied that there was no problem with the product and sent me the attached spec sheets that didn't even match the product name. When I contacted them again, there was no response. This is my WORST experience. Please be cautious when buying products on this website.

16 September 2020
Unprompted review
TENAQUIP Limited logo

Reply from TENAQUIP Limited

Hello,
we apologies for the delay. Our customer service rep has emailed you with the information needed for your concern regarding the masks. The spec sheets provided include the testing report for the bacterial filtration (BFE) of the mask. Testing complies with ASTM an EN standards and when equal or over 98% it meets level II.
Please contact our customer service reps if the information provided is not suitable toyour needs, so we can provide you further assistance.

Rated 5 out of 5 stars

I just want to mention I dealt with…

I just want to mention I dealt with Miracle Pope, from the time of our first conversation to order pylons for our school Miracle was so helpful and kind she was able to give me all the information I needed, and saw that we got the pylons on the next day of ordering. I feel she went beyond the call of duty in her position at Tenaquip it was an absolute pleasure dealing with Miracle.

3 September 2020
Unprompted review
Rated 5 out of 5 stars

Working with Dawn

Working with Dawn, is so easy and even a pleasure. She is very professional and quick thinking when we go for similar items or replacing items, very helpful and patience ... really appreciate her constant support and help ... really do not mind too much the extra timing for deliveries, I know we will have it when we need it.

3 September 2020
Unprompted review
Rated 3 out of 5 stars

Have been 4/5 in the past

Have been 4/5 in the past, in stock items delivered in days. Now 3/5, that deliveries have been taking two weeks or more for in stock items, organizing and planning of work with available resources from Tenaquip needs to be re-thought, or need to source from another vendor where items are more readily available.

31 August 2020
Unprompted review
Rated 2 out of 5 stars

I dont like the fact that you can not…

I dont like the fact that you can not have the product shipped to your local store for pick up. So I had it shipped to my house. I was told on the phone if I place the order before 4pm eastern it would go out the same day. I placed the order at noon and it did not go out the same day and hoping it goes out the next day.

27 August 2020
Unprompted review
Rated 1 out of 5 stars

NOT RECOMENDED

order made on 15th still not shipped on 30th do not buy from this useless company

1 August 2020
Unprompted review
TENAQUIP Limited logo

Reply from TENAQUIP Limited

We apologize for your experience. The item you had ordered was not fully in stock when you purchased online. We received the remainder of your stock and have allocated it to your order which should ship out this week. Please note that when an item is not fully in stock, you can choose to ship it partially. This would allow you to receive the items we do have on hand and have the remainder sent out when it arrives here in stock. Thank you for your feedback.

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