Tennis Warehouse Reviews 

always have everything avilable from the newest clothing range to rackets. only using them and shipping very quick

Easy returns just have to pay for shipping back which is a bit expensive.

I’m sure that all of you reading this, do NOT like to waste your time!!

I took a chance and placed an order with TennisWarehouse.com on two identical pairs of shoes. The items were listed as “out of stock” and were displayed as being restocked within 3 weeks. I didn’t mind accepting that inconvenience, due to the fact that the shoes were on sale and competitively priced...

The due date for “restocking” arrived and past... !!

-I “tracked my order” using a link and an annoying sequence of steps including finding and inserting an “order number” (deep in my email inbox). Once on the website you needed to be very careful not to miss the tiny message saying that the item were still “out of stock”

To save your time I will summarize the next extremely time consuming process as much as possible....

I wrote to customer service and ask them if they could see any value in communicating with the customers to reassure them they are not being forgotten...I also asked if they could see this as a situation where some compensation might be in order. After going backwards and forwards via email I continually was prompted to come with a suggestion with “another pair of shoes that were in stock”.

Three separate times I sent them a link (navigating there website again) of a pair of shoes that would be fair as a replacement. Unfortunately each time “only one pair were available in my size. Please come with another suggestion”...or money back etc etc.

Finally I found a pair of shoes, that were a little more expensive. They updated my order and kindly asked me to pay the full amount being the difference between the cost of the first pairs ordered and the new ones.

The process has taken over one week of emailing leading to disappointment and then finally outrage at the lack of empathy and service initiative helping me out of the buying process... WHAT A WASTE OF MY TIME!!!

I kindly asked them to fully refund me, and that I hoped that they could see some opportunity to develop there practices after reading this on trust pilot... I highly doubt this will reach far enough...

I just hope I have saved you, the reader, some time on chasing your non-materializing Internet purchases....

Don’t bother using Tennis Warehouse!!!

Deeply unsatisfying and disinterested service recovery practices..

What a terrible company!

I made a purchase online that included 2 day shipping. Not only did they offer the 2 day shipping but even quoted a delivery date, which, for me, was the last day in my time frame. So they did ship with 2 day air, unfortunately, they waited 3 days to ship it even though they stated it would ship the next day. They did create the shipping label the next day, they just waited 3 days to actually get it to UPS. Further, at the time the label was created, and for days after, UPS quoted the day I needed to have it, but that all changed at the last minute when TW failed to get it out the door.

So, I contacted TW's customer service which was horrible. While they did issue a quick refund, they could have cared less that they didn't deliver what they promised. They were very matter of fact, issued the refund, recalled the shipment, and they were done with me. It was as if they did this all day everyday and just didn't care.

I ended up re-ordering from another company though I did miss out on getting my items on time for Father's Day, very disappointing, but Dad's ok and I'll just know next time to use anyone else.

I put my faith and my money in TW's hands and they, without a care in the world, just blew off doing what they promised.

There are too many good companies out there to do business here.

TW should be the only online retailer to consider purchasing from in the US. top notch customer service and selection. they support the tennis community with their forum, learning center, etc.

I have had to return clothing and shoes multiple times for sizing and it has always been efficient and accurate.

Nice shop. Delivered tennis shoes in 2-3 days. Fit just fine. Nice!

Both new adidas Y-3 Roland garros edition. Accurate delivery information and quick delivery! I highly reccommend it if you're looking for any tennis appearal, rackets etc...