Good price for a package of a game and a burger. 1 game was enough for the kids and it worked out well as a reasonably priced activity. The kids liked being able to take their picture to be displ... See more
Company replied

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB
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Good price for a package of a game and a burger. 1 game was enough for the kids and it worked out well as a reasonably priced activity. The kids liked being able to take their picture to be displ... See more
Company replied
Arcade machines are good and bowling lanes and setup good, the price of £6.50 for a game of bowling and a burger was ok even though didnt have any burgers left and it was a lunchtime booking but the p... See more
Company replied
9 of us came for a game of 10 pin bowling. It was a very good and pleasant experience. We were well looked after and we all enjoyed ourselves. The staff were attentive , polite and courteous Thank... See more
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The value for money was excellent. We turned up a little late due to traffic but staff where understanding and helpful. We took advantage of the summer saver offer and had a game of tenpin for four... See more
Company replied
Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.
Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom
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Reply from Tenpin - Castleford
Booked 2 games for 4 people however had people waiting for our lane after an hour . When we got there it also took 20 minutes past our booked time to get on . Drinks don’t arrive for 40 mins just as we were leaving. Didn’t expect much for food but it was stone cold / half frozen . Not enough balls distributed so made it hard for kids to play.

Reply from Tenpin - Castleford
Easy to book on line choice of offers
Well organised when arrived

Reply from Tenpin - Castleford
After the initial issues with the karaoke machine freezing and having to move booths ( staff great and apologies given sorted us out swiftly and re start of time lost out)
There was a good list of songs, warm room with use of wall heater. Like how we could order drinks to booth (little slow but was extremely busy)
Nice clean room good all round fun.

Reply from Tenpin - Castleford
Couldn't get the bowling balls we wanted as other people were using them and no one would give us any. Spoilt the game as scores were down due to being uncomfortable with the equipment.

Reply from Tenpin - Castleford
45 minute wait despite booking and arriving at appointed time

Reply from Tenpin - Castleford
Barriers were inconsistent. I had them down my son had them up. Half the time one side was up and the other down for my turn. We was on lane 10 so maybe needs looking into.

Reply from Tenpin - Castleford
Had a fantastic time my wife , we are pensioners, my daughters and two small grandchildren. It was the first time for my grandchildren and the eldest has been talking about the visit ever since. We are now planning another game or two

Reply from Tenpin - Castleford
Our iPad selfie camera on the bowling alley wasn’t working. So we couldn’t take photos for our background or profile pictures. Also on 2 occasions food and drink orders were incorrect - nachos no jalapeños came with and a Pepsi max arrived instead of a lemonade.

Reply from Tenpin - Castleford
We booked a karaoke birthday party, unfortunately it was very unorganised, the birthday child wasn't acknowledged at all, the cake wasn't brought in, batteries in the microphones needed changing several times before they would work at the start of the party so they lost some of the singing time and the birthday child didn't get their player 1 birthday gifts which was really disappointing.
It was a weekend and very busy which we understand, but we believed as a party we would have a someone to contact during the party to make sure everything was going well and help out when needed but this unfortunately wasn't the case. We have emailed twice but didn't receive a response.

Reply from Tenpin - Castleford
The place was a mess and filthy. Drinks, food and ketchup everywhere. It was like sitting in a bin. Absolutely furious spending £70 on 2 games of bowling and to be playing in such a grim dirty area.

Reply from Tenpin - Castleford
Friendly staff and plenty of them. Nice atmosphere. No queues when we went.

Reply from Tenpin - Castleford
Hey guys.
Been a coupke times recently and while the staff been fairly nice and the set up is great, the place is so so understaffed!!
I did get apologies from a lovely manager who jumped in to serve people which was super to see but was far too busy for the little staff to deal with and some people were getting cross which i hate to see.
Food did take a whike to come but i assume this was due to the above issue and we had two lanes together as a party but food was brought at miles apart time wise even though we were there at same time.
Sorry guys but hopefully this will push the powers above to sort you some more staff! But as i said the manager lady could not aplogise more she was lovely so hats off to her and for jumping in with the team.

Reply from Tenpin - Castleford
Easy to book online, got there early but set the lane straight up for us.

Reply from Tenpin - Castleford
There was an issue with the lane which I understand cannot be helped but I had to ask 3 times if it could be dealt with. We was sat waiting 20minutes for someone to deal with it. Once they did it was fixed within seconds.
We then went onto an arcade game which is a timed game. This also malfunctioned and by the time it was sorted the time was up so was a waste of money.

Reply from Tenpin - Castleford
We were welcomed with both friendliness and professionalism. We were given precise instructions. Our food was delivered at an opportune time and was hot when it arrived.

Reply from Tenpin - Castleford
Enjoyed the bowling but the pool tables need updating/levelling up.

Reply from Tenpin - Castleford
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