Banner for Tenpin - Crewe

Tenpin - Crewe Reviews 

129
TrustScore 4.5 out of 5

4.4

Phoenix Leisure Park, Dunwoody Way, Crewe, CW1 3AJ Crewe, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Bought the bowling and pizza deal, as thought it would be a nice extra treat while bowling. The game was great, however the pizza could only be described as heated cardboard unfortunately. First time... See more

Company replied

Rated 5 out of 5 stars

The Crewe branch had a good vibe & staff were friendly and welcoming. The bowling experience was great. We also used the arcade with great choice of pool, air hockey, basketball etc.

Company replied

Rated 4 out of 5 stars

We had a party for 6, 6 year olds! Value for money was really good, 2 games, pizza, goodie bags, party games including balloon making. The boys loved it! Only thing that let it down was, we ordered... See more

Company replied

Rated 5 out of 5 stars

Great experience we attended the 50% off after 6pm sessions. Good bowling and very fun, the employee named Kyle was super friendly and engaged so well with my children. All credit to him for making... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Crewe is easy reach from Crewe town centre, Nantwich, Sandbach and across South Cheshire — right on the rail network too, so no excuses. With modern bowling lanes and lane lighting, we’re a solid spot for families and groups in the Cheshire area. And it’s not just bowling. We’ve got karaoke rooms, pool tables and a full arcade to keep things lively. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Crewe, sorted.


Contact info

  • Phoenix Leisure Park, Dunwoody Way, Crewe, CW1 3AJ, Crewe, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(129)

10,879 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clean

Clean. Good service, helpful and friendly.

19 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hello MP,
Thank you for taking the time to rate Tenpin Crewe 5 stars. We are delighted you found the centre clean and that the service was good and the staff friendly. We look forward to welcoming you back again soon for another 5 Star experience. All the best ~ Laura

Rated 5 out of 5 stars

Always a great experience at Tenpin.

Always a great experience at Tenpin.
From turning up to bowl to leaving the exprience is really good, apart from my bowling!!
Staff are friendly and helpful nothing is ever too much trouble for them.
The whole exprience is very good I recommend this for all parties good and bad.

22 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hello Barrie,
Thank you for taking the time to rate Tenpin Crewe 5 stars. We're happy to hear that you consistently have a great time with us. It's great to know our team's friendliness and helpfulness enhance your visits. Thank you for recommending us! All the best ~ Laura

Rated 1 out of 5 stars

Food was 1 and a half hours late…

Food was 1 and a half hours late after complaining to the staff food always cold had 2 kids with us and they didn’t do anything about it just saying it is coming no sorry no money back because off it definitely not recommended!!! Go to another one as you will have more fun as this one no staff help you out!

20 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Kieren, thanks for leaving a rating and review for Tenpin Crewe! We appreciate you taking the time to share your experience. We're very sorry to hear that your order arrived late, cold, and that our team's support fell short of expectations. We'll address this internally to improve our service and please feel free to pop us an email with the details of your visit to customer.feedback@tenpin.co.uk with the subject 'Review - Crewe' if you'd like to discuss this further with the team. We hope to welcome you back again for a much better experience! Best wishes - Rosie

Rated 4 out of 5 stars

Bowling plus food

The ten pin bowling was good. We did the play and eat deal. The food was awful. The cheeseburger was greasy and tasteless. The chips were ok

19 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi there,

Thank you for your 4* review at Tenpin Crewe! We are very sorry to hear you found that the food wasn't up to standards on your most recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed and hope to welcome you back again very soon! Best wishes- Steph

Rated 2 out of 5 stars

Very noisy even though not busy

Very noisy even though the venue was not very busy

17 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hello Jennifer,
Thank you for taking the time to rate Tenpin Crewe 2 stars. We appreciate your feedback and are sorry the noise level was disruptive. We'll look into this to improve the experience. All the best ~ Laura

Rated 5 out of 5 stars
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Sue,

Thank you for your fantastic 5* review at Tenpin Crewe! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Bowling …

Bowling was great soft play was very expensive for its size won’t be using that area again

8 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Fran
We're glad you enjoyed bowling! We appreciate your feedback about the soft play area and its pricing. We will review this to improve our customers' experiences. Hope to see you back soon. Best wishes - Clare

Rated 5 out of 5 stars

Really fun good day and great online…

Really fun good day and great online deal

25 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Donna, thanks for leaving a rating and review for Tenpin Crewe! We're glad you had a good fun day, and that you were able to get a great online deal. Thank you for your positive feedback! We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Great experience

Great experience always great to bowl here and great Lazer tag facility

28 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi, thank you so much for rating Tenpin Crewe a brilliant 5 stars! It's great to hear that you had a fun bowling experience and even enjoyed our laser facilities. We hope to see you back again for another striking time.
Take care,
Kirsty

Rated 1 out of 5 stars

Lane kept on breaking and balls kept…

Lane kept on breaking and balls kept getting stuck waste of money taken 3hrs to complete the games

3 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Kris, thanks for leaving a rating and review for Tenpin Crewe! We're very sorry the lane malfunctions and ball jams negatively impacted your experience and increased your game time. We appreciate your feedback and we will ensure its shared with the correct teams. Please feel free to get in touch should you wish to discuss your visit further. Please include the details of you visit in an email to customer.feedback@tenpin.co.uk with the subject 'Review - Crewe' - We hope to welcome you back for a better experience in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Take your time

Lovely staff, lovely game

8 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Denis! Thanks for leaving Tenpin Crewe a rating and review. We're so glad you enjoyed our games and found our team to be lovely! Thank you for your wonderful five-star review; we appreciate it and we hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Wholesome family fun

Wholesome family fun! Tenpin is maintained really well. No issues during our time here. Added extra games with ease. Really fun 2 hours spent here and the prices were great.

3 February 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hey Rebecca, thank you for the lovely 5* rating and review of Tenpin Crewe. We are thrilled to hear that you had a fantastic time and that you were even able to add on additional games! We hope to see you back again soon for another fun experience.
Take care,
Kirsty

Rated 1 out of 5 stars

Dirty and slippery floor

Dirty and slippery floor. Booked my visit for 6:30 pm. Had to wait an hour to start a game after changing the lane 3 times due to double booking by staff. Not happy

31 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Wojciech, thank you for taking the time to leave a review of Tenpin Crewe. We are sorry to hear that your recent visit was not to the standards we would expect. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review - Crewe'.
Take care,
Kirsty

Rated 4 out of 5 stars

Great time bowling

Great time bowling for my son’s birthday. Prices have gone quite expensive but got a deal where a pizza was included. Only criticism is that the seating area by the lanes is far too small for 6 people. Was much better when it was more open.

12 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Amy, thank you very much for the lovely 4* review of Tenpin Crewe! We are so pleased you had a great time with us celebrating your son's birthday and we take on board all of your feedback which we will be certain to pass on! In the meantime, we do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 1 out of 5 stars

The bar area was absolutely filthy

The bar area was absolutely filthy. There was no where to sit that was clean. The floor had food, sweets and rubbish everywhere and no one came to clean any of it up the whole time we were there. The bowling lane was the same. We got to our lane and drinks and jugs and mess was everywhere. We had to clear it all before we could play. Not a great experience at all. I appreciate it was busy but there’s no excuse for mess like there was.

24 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi KB, thank you for taking the time to write a review for Tenpin Crewe! We're sorry to hear of the issues with the cleanliness during your visit and for any inconvenience caused. We will ensure your feedback is passed to the site team for future improvements to be made. We hope to see you again soon for a better experience. Best wishes - Adelaide

Rated 2 out of 5 stars

Poor service

Ordered drinks to lane via QR code and took 30 mins to arrive only after I have to chase them up.
Food service apparently also delayed…was asked has nobody told you? Pizza arrived as final ball was bowled.

24 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi there, thank you for taking the time to leave a review for Tenpin Crewe. We're very sorry to hear that there had been delays in receiving your food and drinks order. We will ensure your feedback is passed on for future improvements. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Crewe'. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great afternoon bowling

Great afternoon bowling. We were made to feel welcome and everything went smoothly. The place was clean and well maintained. Would definitely return.

4 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hello Timothy, Thank you for taking your time to leave us a great 5* review. We are thrilled to hear that you had a great afternoon with us. We do hope to see you all again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

We had such a great laugh

We had such a great laugh, brilliant few hours out.

22 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Michael,

Thank you for your amazing 5* review at Tenpin Crewe! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great fun

Well organised, very helpful staff, value for money, great fun, clean environment.

17 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Andrew, thank you for the 5* rating of Tenpin Crewe. It's great to hear you had a fun time and found it great value for money. Hope to see you back again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Great place, clean and modern!

Fantastic place, clean and helpful staff!

17 January 2026
Tenpin - Crewe logo

Reply from Tenpin - Crewe

Hi Caroline,

Thank you for your fantastic 5* review at Tenpin Crewe! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look