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Tenpin - Derby Reviews 

153
TrustScore 4.5 out of 5

4.5

Foresters Leisure Park, Derby, DE23 8AG Derby, GB


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See what reviewers are saying

Rated 5 out of 5 stars

So fun and exciting! Service was great and the children had so so much fun. No waiting around because I pre booked, and despite the tenpin Tuesday rush, everything was handled and under control! Would... See more

Company replied

Rated 3 out of 5 stars

The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... See more

Company replied

Rated 3 out of 5 stars

Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant, Soon as we arrived staff were super friendly and helpful. Made my Daughter feel extra special on her birthday with the t-shirt & goody bag and with the addition of the dance sect... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Derby is easy reach from Derby city centre, Long Eaton, Burton upon Trent and across Derbyshire. With modern bowling lanes and lane lighting, we’re a favourite for families, groups and anyone looking for a fun night out in the East Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, low value weekday bowling deals — fun for kids big and small. Bowling in Derby, sorted.


Contact info

  • Foresters Leisure Park, Derby, DE23 8AG, Derby, United Kingdom

  • 0333 034 6100

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

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4.5

All reviews

(153)

10,703 reviews in the last 12 months

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Rated 5 out of 5 stars

The atmosphere was good

The atmosphere was good, a little busy but it's had a recent refurbishment.
3 games was expensive compared to a few years back but a nice treat.

7 February 2026
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Reply from Tenpin - Derby

Hello Chris, We're happy you enjoyed the atmosphere after our refurbishment. We appreciate your feedback regarding the pricing of the games. Thank you for your review! We do hope to see you soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Fantastic experience

We visited with our 4 year old and the staff were very kind and helpful.
We definatly be back again soon.

29 January 2026
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Reply from Tenpin - Derby

Hi Gemma, thank you very much for the amazing 5* review of Tenpin Derby! We are so pleased you had a great time with your 4yr old and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Amazing venue and staff are friendly…

Amazing venue and staff are friendly and professional

26 January 2026
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Reply from Tenpin - Derby

Hi, thank you for rating Tenpin Derby a brilliant 5 stars! It's fantastic to hear you had an amazing time and that the team had a positive impact on your visit. Hope to see you again for another 5* experience!
Take care,
Kirsty

Rated 5 out of 5 stars

I really nice staff

It was very clean. The staff was very friendly. I had a lot of fun.

31 January 2026
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Reply from Tenpin - Derby

Hi Shaz, thank you so much for rating Tenpin Derby a fantastic 5 stars! It's brilliant to hear that you had a fun experience and that the team had a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Food was good, staff were great

Food was good but very rushed. We got kicked off the lane as soon as we’d started to eat. It was busy so that’s understandable, and we were show to a table. Lauren on the desk was extremely helpful and went out of her way to make sure my daughter had an amazing birthday!!

1 February 2026
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Reply from Tenpin - Derby

Hi Amanda.
We're glad you enjoyed the food and that our staff helped make your daughter's birthday special! We apologize that you felt rushed; we will review our lane timing during busy periods. Thanks for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Great time

Very friendly, lanes easy to set up. Had a great time

31 January 2026
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Reply from Tenpin - Derby

Hello Ellie,
Thank you for taking the time to rate Tenpin Derby 5 stars. We are delighted to hear that you had a great time at the venue and that the staff was friendly and the lanes were easy to set up. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

Had a great bowling trip with my son

Had a great bowling trip with my son. The girl who works there(I didn’t get her name) She was absolutely lovely also.

29 January 2026
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Reply from Tenpin - Derby

Hello, thank you for taking the time to leave such a fabulous 4* review of Tenpin Derby! We are so pleased you had a great time with your son and we very much hope to welcome you back again soon for another fun day out! Best wishes - Mel

Rated 5 out of 5 stars
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Reply from Tenpin - Derby

Hi Amy, thank you for leaving Tenpin Derby a fabulous 5* review! We're so pleased to hear that you had fun during your visit and was able to take advantage of our Sunday Sessions deal too. We hope to see you back again very soon! Best wishes - Rosie

Rated 3 out of 5 stars

Party host great food really bad

Booked the party for 6 people host was great only has 1 child left when came to 12 and machines turned of leaving last kid extreamly upset. Food was absolutely disgusting and no one ate it I ended up taking them all to mcdonalds after.

1 February 2026
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Reply from Tenpin - Derby

Hi Stacey, thank you for taking the time to leave a review of Tenpin Derby. We are sorry to hear about the issued you faced during your recent visit. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk, with the subject as 'Review-Derby'. Please include as much detail as possible.
Take care,
Kirsty

Rated 5 out of 5 stars

Check in was quick and easy

Check in was quick and easy. All staff were lovely. Food was really nice. Lovely atmosphere. My grandson loves coming here. Escape rooms next visit

31 January 2026
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Reply from Tenpin - Derby

Hi Marian, thank you for the 5* rating of Tenpin Derby. We are delighted to hear that your recent visit was great and that you and your grandson enjoyed the atmosphere. We look forward to welcoming you back again!
Take care,
Kirsty

Rated 5 out of 5 stars
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Reply from Tenpin - Derby

Hi Helen, what a brilliant 5* review of Tenpin Derby! We are so happy you had a great time and found us good value for money and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great value for money

Great value for money, free parking, loads to keep kids busy. Cheap & cheerful simple food menu: chips, pizza etc

23 January 2026
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Reply from Tenpin - Derby

Hey Ashley, thank you so much for the amazing 5* rating of Tenpin Derby. It's great to hear that you had an enjoyable experience and found it great value for money. We hope to see you back again soon for another fun experience.
Take care,
Kirsty

Rated 1 out of 5 stars

Rude staff

Rude staff, rushing game. Will not return

24 January 2026
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Reply from Tenpin - Derby

Hi Courtney, thank you for taking the time to review Tenpin Derby! We're sorry to hear that you didn't enjoy the service and that your games had been rushed. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Derby' and we can pass this on to be looked into. We hope to see you again in the future for a better experience! Best wishes - Adelaide

Rated 2 out of 5 stars

The floor is ridiculously slippery

The floor is ridiculously slippery. None of the team could play properly as all worried to slip.
Not the cleanest place we have played
We wouldn’t return to bowl

17 January 2026
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Reply from Tenpin - Derby

Hello Leanne. We appreciate your feedback and time taken to leave us a review. We're sorry the floor's condition impacted your game and that the cleanliness wasn't satisfactory. We'll address these issues with our team. We do hope to see you again for a much better experience. Our apologies - Kimberley

Rated 5 out of 5 stars

very smooth transaction to booking to…

very smooth transaction to booking to arriving and playing the game, everything was ready for us when we got there

20 January 2026
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Reply from Tenpin - Derby

Hi Clo, thank you for the lovely 5* rating and review of Tenpin Derby. We are delighted to hear your experience was great from start to finish. We hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

We came to Tenpin to play laser tag for…

We came to Tenpin to play laser tag for our son’s birthday. We had a great time. We had the arena to ourselves and really enjoyed it. We will definitely be back. The young girl that was looking after us was great too. Really helpful and great at her job. I didn’t catch her name.

16 January 2026
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Reply from Tenpin - Derby

Hey Vick, thank you so much for the amazing review of Tenpin Derby. It's great to hear your visit was a great experience and that the team had a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty

Rated 3 out of 5 stars

Ok service

The service I had was great, however I realised I had paid for 4 games but only received 2? So we left not realising we were owed 4 games. The software at the venue doesn’t make it clear how many games we have.

17 January 2026
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Reply from Tenpin - Derby

Hi Elisha, thank you for taking the time to leave a review of Tenpin Derby. We are sorry to hear about your recent visit. If you would like to discuss this further, please send over an email to customer.feedback@tenpin.co.uk, with the subject as 'Review -Derby'.
Take care,
Kirsty

Rated 5 out of 5 stars

Everyone very welcoming and couldnt do…

Everyone very welcoming and couldnt do enough to help. The place is very clean which is always a good point

10 January 2026
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Reply from Tenpin - Derby

Hi Darren
Thank you for taking the time to leave a super 5* rating of Tenpin Derby. We appreciate you taking the time to share your positive experience! We are happy to hear that our team made you feel welcome and that you found our place clean. We would love to see you back soon for another great visit. Best wishes - Clare

Rated 1 out of 5 stars

Awful experience, awful staff, awful food.

Been here before and it was great, this time we went the staff were rude, food was awful and the staff did nothing but make us feel uncomfortable the whole time we were there. We had to show identification when we went in which had never happened before, unless we are wanting to buy alcohol from the bar then we should absolutely not have to show ID in order to have 2 games of BOWLING. won’t be coming here again. On top of this the security guy followed us round the entire night and had stood pretty much next to us the entire night.

6 January 2026
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Reply from Tenpin - Derby

Hello we are extremely sorry to hear this. We value all customer feedback and if you'd like to detail your concerns and clarify which site you visited, please email us on customer.feedback@tenpin.co.uk and ensure you include the site name in the email too so we can look into this further. Many Thanks - Kimberley

Rated 5 out of 5 stars

Staff very friendly and easy to set up…

Staff very friendly and easy to set up the game on ten pin

3 January 2026
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Reply from Tenpin - Derby

Hi Sandy, thank you for leaving Tenpin Derby a wonderful 5* rating. We are really happy to hear you enjoyed your time with us recently and we look forward to welcoming you back again soon! Best wishes - Kaylee

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