Staff are well presented, polite, food cleared promptly, easy to book came with Daughter and Granddaughters, so ages varied from 67 down to 8. We had a great time Nannie won yeah lol. Few goes in the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It wasn’t overly busy but there is never enough staff available. The staff that were working though were lovely and very professional; having to apologise for waiting so long and very accommodating.... See more
Company replied
We went on Thursday 27th Aug, and wow, shocking. A tall guy who is a "manager" has a rancid attitude, he is arrogant and so unprofessional. He didnt care to fix and problems, he pranced around like... See more
Company replied
Easy to book online, and the staff were helpful when we needed the buffers up and had an issue with the ball return machine.
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Greyfriars Place, Stafford, ST16 2SD, Stafford, United Kingdom
- 0333 034 6100
4.3
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Stafford
Hi Rosemarie, thank you for the 5* review for Tenpin Stafford! We're so glad that you had a fun visit and that you enjoyed the atmosphere. We hope to welcome you back again soon! Best wishes - Adelaide
It was quiet as not in school holidays!
15 April 2026
Reply from Tenpin - Stafford
Hi Michael, thank you for the 5* rating for Tenpin Stafford! We're glad to see that you enjoyed your visit and we hope to see you back again soon! Best wishes - Adelaide
Great Easter holiday offers
Great place for kids, lots to do, very loud 🤣 clean, staff were lovely, great drinks selection. Really enjoyed the karaoke. Food was not the best, toilet smelt unpleasant, disappointed there was no hand gel points.
8 April 2026
Reply from Tenpin - Stafford
Hi Sarah, thank you for leaving Tenpin Stafford a lovely 4* rating. We are really glad to hear your kids enjoyed their visit to us and that we have a great drink selection for everyone! We really appreciate the feedback regarding the food and toilets though, and we will pass this onto the team regarding the hand gel points. We hope to welcome you back again soon! Best wishes - Kaylee
Reply from Tenpin - Stafford
Hello, Thank you for taking your time to leave us a brilliant 5* Review! We are thrilled to hear that you had a great time with us at our Tenpin in Stafford. We do hope to see you again very soon. Many Thanks - Kimberley
Order the food if your on a diet.
Everything was great, staff, entertainment etc. All fell apart when we ordered food. Party of 4 & the food was very poor, because I was the one that paid for food, members of my party were embarrassed when I mentioned I can send it back. Ruined the evening unfortunately.
8 April 2026
Reply from Tenpin - Stafford
Hi there
We appreciate your feedback. We're sorry the food didn't meet expectations and affected your group's experience. We'll address this with our team to improve our food quality. If you would like to discuss this please send an email to customer.feedback@tenpin.co.uk with the details and subject "Review - Stafford". Best wishes - Clare
Had a great family day out
Had a great family day out, especially loved the arcade and pool tables
8 April 2026
Reply from Tenpin - Stafford
Hi Gareth, what a fabulous 5* review of Tenpin Stafford! We are thrilled you had a great time with your family and got to enjoy lots of the other great activities we have on offer and we can't wait to welcome you back again soon! Best wishes - Mel
Reply from Tenpin - Stafford
Hi Heather, thank you for the excellent 5* review of Tenpin Stafford! We are so happy to hear you had a great time, found our team efficient and friendly as well as a clean venue and we can't wait to welcome you back again soon! Best wishes - Mel
Reply from Tenpin - Stafford
Hi Christine, thank you for the amazing 5* review of Tenpin Stafford! We are so pleased to hear you love visiting our Stafford venue and we can't wait to see you again soon for another 5* experience! Best wishes - Mel
Reply from Tenpin - Stafford
Hi Nikita, thank you for leaving Tenpin Stafford a 5* rating and review! We're so happy to hear that you found our venue to be clean, the team helpful, and booking easy. We greatly appreciate your feedback, and we can't wait to see you again soon! Best wishes - Rosie
Pleasant enough but won’t return.
Although our visit was pleasant, we did encounter a rather large group of very rowdy teens, foul language and disrespectful behaviour towards each other and their surrounds, this was quite intimidating for my 10 year old and staff had no intention of even asking them to be mindful of younger children around them. For that reason alone I will give only a 3 star review. Did not stay for a second game as I wasn’t overly joyed with my experience.
8 April 2026
Reply from Tenpin - Stafford
Hi Lauren, thank you for leaving Tenpin Stafford a rating and review! We appreciate you taking the time to share your experience. We're sorry to hear that the behavior of other guests impacted your visit and your child's comfort. We'll ensure this feedback is passed onto our team to review and make improvements to our services in the future. We hope to welcome you back again for a much better experience! Best wishes - Rosie
Reply from Tenpin - Stafford
Hi Jim, thank you for taking the time to leave a review of Tenpin Stafford! We are sorry to hear that you found your visit expensive! We have lots of fabulous deals throughout the week that may interest you and more information on all of these deals can be found here https://www.tenpin.co.uk/deals/ We hope you will still consider visiting us soon and we look forward to welcoming you back! Best wishes - Mel
Friendly helpful staff
1 April 2026
Reply from Tenpin - Stafford
Hi Linda, thank you for the review of Tenpin Stafford! We are so pleased to see you had a great time and found our team helpful on your recent visit and we can't wait to see you again soon! Best wishes - Mel
Smooth booking transaction
Smooth booking transaction. No problems and food brought out promptly
1 April 2026
Reply from Tenpin - Stafford
Hi Tracy, thank you very much for the amazing 5* review of Tenpin Stafford! We are delighted you found our booking process went smoothly and you enjoyed your visit and we can't wait to welcome you back soon! Best wishes - Mel
Needs more balls stored
I enjoyed my visit. My only complaint is I would like to have a bigger selection of bowling balls. The ball I tend to use was not available in my lane and I had people from other lanes coming and asking to take the balls I was using. Maybe have a ball rack outside each lane so that everyone has the ball they use readily available. It can ruin the experience slightly when your trying to bowl with a ball your not accustomed to.
Other than that, the food, drink, and service was great.
1 April 2026
Reply from Tenpin - Stafford
Hi Matthew, thank you very much for taking the time to leave such a lovely 4* review of Tenpin Stafford! We are so pleased you enjoyed your visit and we take on board all of the feedback given which we will be sure to pass on to the team for future improvements! In the meantime, we really hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
It was great fun & well organised
It was great fun & well organised. No waiting around.
I have problems with my hands & thought I couldn’t take part in the bowling but I used the frame provided & it was great.
1 April 2026
Reply from Tenpin - Stafford
Hi Jennifer, what a fabulous 5* review of Tenpin Stafford! We are thrilled you had the best time and were able to participate and we hope to welcome you back again soon for some more bowling fun! Best wishes - Mel
Great entertainment for grandchildren.
Took 4 grandchildren on 2 separate occasions during the Easter School holidays and they all thoroughly enjoyed it. They each had 2 games of tenpin bowling and had delicious meals. They also tried many of the different games machines whilst they were there.
1 April 2026
Reply from Tenpin - Stafford
Hi Roger
We're happy to hear that your grandchildren thoroughly enjoyed their visits during the Easter holidays! It's great they had fun bowling, eating delicious meals, and playing the games. Thank you for your positive feedback. Best wishes - Clare
staff were great
staff were great, they even moved us to a different lane after we requested , just because some kids were being noisy. Thank you xx
1 April 2026
Reply from Tenpin - Stafford
Hi Jessica, thank you for the 5* review for Tenpin Stafford! We're so pleased to hear that our team were able to help with your request and we hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Stafford
Hi Maria, thank you for the lovely 5* review for Tenpin Stafford! We're so pleased to hear that our team had provided a fantastic service and we will be sure to pass on your kind feedback. We look forward to seeing you again soon! Best wishes - Adelaide
A fun night out for the family.
Bowling is a fun day out for the family and Tenpin is good value, has nice staff and the venue has everything you need.
15 March 2026
Reply from Tenpin - Stafford
Hi there, thank you so much for the excellent 5* review of Tenpin Stafford! We really appreciate this positive feedback and we can't wait to see you again soon for another 5* experience! Best wishes, Jade
Staff were very friendly and very…
Staff were very friendly and very helpful we had a brilliant evening
23 March 2026
Reply from Tenpin - Stafford
Hi Nicola
We're so glad to hear that our staff were friendly and helpful, and that you had a brilliant evening! Thank you for your positive feedback. Best wishes - Clare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.