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Tenpin - Stafford Reviews 

138
TrustScore 4.5 out of 5

4.3

Greyfriars Place, Stafford, ST16 2SD Stafford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff are well presented, polite, food cleared promptly, easy to book came with Daughter and Granddaughters, so ages varied from 67 down to 8. We had a great time Nannie won yeah lol. Few goes in the... See more

Company replied

Rated 5 out of 5 stars

It wasn’t overly busy but there is never enough staff available. The staff that were working though were lovely and very professional; having to apologise for waiting so long and very accommodating.... See more

Company replied

Rated 1 out of 5 stars

We went on Thursday 27th Aug, and wow, shocking. A tall guy who is a "manager" has a rancid attitude, he is arrogant and so unprofessional. He didnt care to fix and problems, he pranced around like... See more

Company replied

Rated 5 out of 5 stars

Easy to book online, and the staff were helpful when we needed the buffers up and had an issue with the ball return machine.

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Greyfriars Place, Stafford, ST16 2SD, Stafford, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.3

All reviews

(138)

11,474 reviews in the last 12 months

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Rated 5 out of 5 stars

We visited Tenpin Stafford for our…

We visited Tenpin Stafford for our son’s birthday and the staff were incredibly helpful. K, in particular, went above and beyond by honouring our two-for-one voucher despite the till refusing it. The premises were also spotless and tidy.

20 March 2026
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Reply from Tenpin - Stafford

Hello, Thank you for taking your time to leave us an amazing 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Stafford. We will pass your feedback onto our team. We do hope to see you again very soon. Best Wishes - Kimberley

Rated 4 out of 5 stars

Lovely place

Lovely place some staff need a lesson on manors other then that we had a fab night x

28 February 2026
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Reply from Tenpin - Stafford

Hi Ann Marie, thank you for the 4* rating and review of Tenpin Stafford. We are delighted to hear you had a lovely time, despite some issues you faced. We will ensure that your feedback is passed on to the correct team to review.
Take care,
Kirsty

Rated 1 out of 5 stars

I had a parking fine!!!!!!

I had a parking fine. I'd never paid parking before and would have expected a member of staff to check/confirm I had paid

15 February 2026
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Reply from Tenpin - Stafford

Hi Alfie,

Thank you for your 1* review at Tenpin Stafford! We are very sorry to hear you've not had a great experience whilst on your most recent visit to us. Although the restrictions are on display for the parking at the venue, I understand this can be missed and I will ensure this is passed across to the correct team to make any future improvements needed. If you would like for this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph

Rated 3 out of 5 stars

The booking system it's terrible

Booked online after getting there as couldn't do the deal face to face which is bad,then once booked I couldn't amend the booking at the till so lost all my discount and paid full price for the food and drink,

20 February 2026
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Reply from Tenpin - Stafford

Hi Daniel, thank you for taking the time to review Tenpin Stafford! We're sorry to hear that there had been issues when you were booking. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review -Stafford', and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

Well organised and staff helpful

Well organised and staff helpful.
Parking a problem

20 February 2026
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Reply from Tenpin - Stafford

Hello Caroline, Thank you for taking your time to leave us a 5* review. We are so pleased to hear that you had a great time and found our team helpful throughout. We do hope to see you again soon. Many Thanks - Kimberley

Rated 2 out of 5 stars

Awful karaoke experience

Booked for an hour of karaoke in room 2 and the signal was constantly going off. Awful really as you could also hear the people using room 1 and practically sing along with them. I would never book again. It was very busy though as booked in half term so not staffs fault.

20 February 2026
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Reply from Tenpin - Stafford

Hi Sharon,

Thank you for your 2* review at Tenpin Stafford! We are very sorry to hear your recent visit was not what you expected. Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed, We hope to welcome you back to the venue again in the future. Best wishes- Steph

Rated 5 out of 5 stars

We had a fantastic time

21 February 2026
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Reply from Tenpin - Stafford

Hello Tara,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We're glad you had a fantastic time. Thank you for your positive feedback; it means a lot to us. We look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

I was impressed with the layout and…

I was impressed with the layout and facilities in addition to the bowling that we initially went there for. The fact they have an indoor play zone for children within, will definitely encourage me to go back more frequently.

19 February 2026
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Reply from Tenpin - Stafford

Hello E Starr,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We're happy to hear that you enjoyed the layout, facilities, and bowling. It's great to know the indoor play zone will encourage more frequent visits. Thank you for your positive feedback! We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars
Tenpin - Stafford logo

Reply from Tenpin - Stafford

Hello Liz,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We appreciate your 5-star review! We're so happy to hear our team was friendly and helpful during your visit, and we hope to see you again soon! All the best ~ Laura

Rated 3 out of 5 stars

Amazing place but the toddlers soft play i wont recommend

Ive gone to Tenpin on and off for many years, and would definitely recommend it for whatever occasion, however I went to the soft play area for the first time with my little one, and unfortunately I would not recommend the soft play for toddlers as its definitely not worth the money I paid for which was almost £6, granted i went in the half term and on a friday, but the toddlers section only had a slide which you had to climb to and a few animal soft play to play with, although the safety gate which you have to ask a member of staff to be let out is amazing. And even though I could've taken him into the junior side where it was more adventurous, it was too big for him. However, the arcade, bowling and the pool areas are great as ive been there multiple times, so it was a shame for the soft play to be a bit disappointing

13 February 2026
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Reply from Tenpin - Stafford

Hello Katie,
Thank you for taking the time to rate Tenpin Stafford 3 stars. We appreciate your long-time patronage and your feedback. We're glad you enjoy our arcade, bowling, and pool areas. We're sorry the soft play area didn't meet your expectations for your toddler. We'll review the toddler area to see how we can improve the experience. Thank you for bringing this to our attention. All the best ~ Laura

Rated 5 out of 5 stars

Fab time

We had fab time at Tenpin the other week. Highly recommended.

15 February 2026
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Reply from Tenpin - Stafford

Hi Marta

Thank you for your fantastic 5* review at Tenpin Stafford! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Lovely atmosphere

Lovely atmosphere, clean and looked after area.

19 February 2026
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Reply from Tenpin - Stafford

Hi Nat
We're happy you enjoyed the atmosphere and found the area clean and well-maintained. Thank you for your excellent review! Best wishes - Clare

Rated 5 out of 5 stars

1st time going Stafford tenpin

1st time going Stafford tenpin. Staff were brilliant, fast service and the place was very clean. Would definitely recommend.

17 February 2026
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Reply from Tenpin - Stafford

Hi Liz, what a fantastic 5* review of Tenpin Stafford! We are really happy to see you enjoyed your first visit with us and found our team super helpful as well as finding the venue clean with great service! We do hope this will mean you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Booked online for the bowl and pizza…

Booked online for the bowl and pizza deal
The lane was ready for us when we arrived and pizza was hot and tasty

16 February 2026
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Reply from Tenpin - Stafford

Hi Jane, thank you so much for leaving a really great 5* review of Tenpin Stafford! We are really pleased to see you had a great time when booking our Bowl & Pizza deal and we do hope you will visit us again soon for another fun day out! Best wishes - Mel

Rated 5 out of 5 stars

Fantastic staff who are very helpful…

Fantastic staff who are very helpful and accommodating.
Excellent service and a bonus for us as we didn't know it was half price Tuesday. We had two lanes and food for our grandson's birthday!

27 January 2026
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Reply from Tenpin - Stafford

Hi Alan, thank you so much for fabulous 5* review of Tenpin Stafford! We're really happy to see you enjoyed your experience with us and it's great to hear that our staff were helpful and accommodating during your grandson's birthday celebration. We appreciate you mentioning the excellent service and half-price Tuesday and we look forward to seeing you again soon! Best wishes - Mel

Rated 1 out of 5 stars

Soft play

Booked for soft play as seen it says to 13 years old , got there to be told they can’t exceed 140cm at 9 years old kids were gutted . Being tall shouldn’t stop kids playing they still want to have fun ! Everywhere else is 145cm or no limit in height at all ? So why you feel need be so little is rediculous ! Kids need to get out and let off energy and young kids can’t even play these days it seems as they getting taller . And it wouldn’t make health and safety any worse having a 150cm limit or none , it’s crazy . Aslong as kids play nicely ! Small kids can be a lot more rough ! So it’s a load of rubbish ! Staff don’t seem to have any reasoning and the manager is just rude towards kids !

24 January 2026
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Reply from Tenpin - Stafford

Hi Mel, thank you for taking the time to leave a review of Tenpin Stafford. We are sorry to hear of the disappointment caused during your recent visit to soft play. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review - Stafford'. Please include as much details as possible and this will be marked for the correct team. Once again, we are sorry for the inconvenience this caused.
Take care,
Kirsty

Rated 5 out of 5 stars

Great place to bowl with family and…

Great place to bowl with family and friends.

3 January 2026
Tenpin - Stafford logo

Reply from Tenpin - Stafford

Hello Stacy,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We are delighted that you found the centre a great place for friends and family. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Great prices on a Tuesday!

Great prices on a Tuesday for activities and food and drinks! Great service thanks!

6 January 2026
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Reply from Tenpin - Stafford

Hi Catherine, thank you for the brilliant 5* rating and review of Tenpin Stafford. We are thrilled to hear that you had a great time and got to take advantage of our Tuesday offer. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Fantastic party

18 January 2026
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Reply from Tenpin - Stafford

Hello Adam, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Stafford. We are so pleased to hear that you enjoyed your recent visit with us. We do hope to see you again soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Clean tidy, parking is an issue

Very clean tidy, soft play great for found the actual bowling a bit steep for an hour so skipped thatthey could do with mentioning on the site that parking is a major issue if you can get on there carpark which does not hold many you can not park.anywhere nearby without being clamped or.fined.

18 January 2026
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Reply from Tenpin - Stafford

Hello there. We're happy to hear you found the venue clean and enjoyed the soft play. We appreciate your feedback regarding the bowling prices and parking situation. We do hope to see you again soon. Many Thanks - Kimberley

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