Tesco International Calling Reviews 210

I urgently needed to contact NHS services (who don't/won't communicate using email) in UK while travelling to Japan. I found it easy to set up the app and it worked perfectly. I was delighted to find a trusted provider which I was familiar with and have other accounts with.

Had an issue with not being able to top up. One call to their helpline and spoke to Riz who was very helpful. Took the time to check with billing and came back to me as promised with an update. Honestly wasn't expecting a follow-up call and was genuinely surprised and pleased Riz took the time to deal with my issue. Can't praise him highly enough for all of his help - he's definitely an asset to their customer service department

This app is a godsend when I’m abroad and need to make landline calls. I know many friends who do the same. My mother is 95 and cannot use a mobile. Also many utilities, including this company, don’t use WhatsApp or other data based messenger apps. I marked it down a star because I recently had an issue when they updated the app and it wanted me to reconfirm my number which is fine except they want me to verify via an SmS while I’m abroad. Roaming was off of course!! No provision made to do this via an associated email. I was therefore stuck and needed to use their Helpdesk which where very helpful and resolved my issue there and then. So unnecessary and avoidable if they give the option for verifying via email. Overall a great app, easy to use and essential for people like me who have to ring uk based landlines while abroad.

Catherine P. was very helpful in resolving my issue.
However, Tesco International Service shouldn't allow credit to be lost at all! If someone adds money, they should have access to their funds for as long as they want. Please change your system.

I had a topup which was credited but not appearing on my phone Sanna was amazing she helped me and sorted it for me. The good thing is that she took time to investigate and she was honest enough to call me back. Sanna thank you and l am grateful 🙏🌺

Called today to get some clarity around various aspects of the app and spoke with Sanna,who I must say was first class in giving me total clarity around all my questions and in a really pleasant way.
Many thanks,great app,Graham

Today I was fortunate to speak with RIAZ. He was knowledgeable, patient and friendly whilst calmly guiding me on how to resolve my questions. A rare and pleasant service experience for which I am very grateful. Thank you.

Today I received wonderful advice from Sanna who helped me with my account.
She was calm and reassuring and sorted out my problem.
Cannot thank her enough.

Good customer services, great agent, called 'Sanna', tool for international calling,

1st time on the app, I made a mistake in how I set it up called the contact number and within less than 5 minutes Sanna had me sorted and ready to use the app. So a big shout out to Sanna THANK YOU!

This company is fantastic!
I had to call Australia 🇦🇺 on my mobile and I downloaded the app but I spoke to someone from the company first and they couldn’t have been more helpful. I had a problem so I rang them back today and spoke to Catherine. She gave me fantastic advice and put my mind at rest. I highly recommend Tesco International!

Not sure what's happening, but it used to work just fine to call the same exact number (my parents). Now it just tries to connect then after a bunch of hissing, goes to staccato beeps. So many issues calling and NO CUSTOMER SUPPORT ever seems around!

I can hear the other side but they cannot hear me. I reinstalled the app and double-checked that my mic is not muted. Useless app. I have just emailed the CS asking for a refund, will see...

Sanna was very friendly & polite. I am very satisfied how she solved my issue. Her customer service experience is really great.
Thanks @ sanna

Very happy and very grateful to Sanna, Customer Service Representative, who resolved my query to my full satisfaction.

The credit from my account got deleted because had login issues and couldn’t get into the account. App doesn’t let me use the credit I topped up with it wasn’t used because the app wouldn’t let me login again. Now I’ve been able to login again the balance says zero and the word expired appears. Such a nightmare.

EDIT: Tesco proved to be unwilling to help. The service never worked and when tried to reinstall the app couldn’t get back in.

Fantastic. Went on holiday to Turkey and needed to make few calls outside of What’s App. My own provider EE wanted 25 quid. Friend recommended Tesco. 2p per minute calls. Made lots of calls that cost me a few pounds. Easy to load. Very reliable platform. Big name. Thoroughly recommend. Saved me loads of money.

Poor sound quality. Several times when I have called a US number the person at the other end has struggled to hear me and on the latest occasion could not hear anything at all

I called in not sure if the problem would be resolved but after speaking with Sanna she was very patent with me and sorted the problems out. I was very happy

My card has expired and Iam trying to put in my new card details and have tried many times but not getting through. I tried calling the number given on the app and spoke to a man called Riaz he said try speaking to your bank. So I rang the bank and they said “it’s not been declined by the bank. Speak to Tesco there is an issue on there side”. So called again and the same Man Riaz picked up the phone and he started to get aggressive and making me feel intimidated and saying bank can be wrong it’s not from are end.I then eventually put the phone down when he started to rase his voice. Please Tesco send me a contact number so I can sort this issue out. I need to top up.