Test Meter Group Ltd Reviews 6,136

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting that orders often arrive the very next day, are well-packaged, and that they are kept informed throughout the process. People are also very satisfied with the products, finding them to be of high quality and good value, with many appreciating the competitive pricing. The overall service is frequently highlighted as superb, with an easy ordering process and helpful staff. However, some customers experienced issues with delayed deliveries or incorrect items being sent. A few other people also felt that the customer service was dismissive when problems arose, and some were disappointed with products arriving out of calibration or missing accessories.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Consumers generally express satisfaction with the products, often highlighting their quality, functionality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and competitive prices. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant,great prices brilliant customer service I had an issue with a digital manometer not pairing to my phone ,I returned it to Test meter in person luckily it’s close to me ,Nathan spent time... See more

Company replied

Rated 5 out of 5 stars

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a... See more

Company replied

Rated 5 out of 5 stars

Needed to purchase a replacement MFT after a fire destroyed my previous unit. I picked the DiLog ALVA unit, as it met all of my requirements and supported tests on more RCD types than others costing m... See more

Company replied

Rated 5 out of 5 stars

Consistently excellent customer service, particularly from their technical department. Every time I deal with them, they sort my issue out quickly and informatively. Shipping works as it shoul... See more

Company replied



Company details

  1. #29 of 55 best companies in Safety and work wear
  2. #17 of 31 best companies in Electrical equipment supplier
  3. #20 of 46 best companies in Solar energy equipment supplier
  4. #46 of 87 best companies in Tool shop
  5. #6 of 25 best companies in Tools Wholesaler

About Test Meter Group Ltd

Written by the company

Founded in 2004, Test Meter is the UK’s leading specialist in test and measurement equipment, with significant expertise in sales, calibration, repair, hire and professional electrical training.

From our UK headquarters in Leeds, we supply to Facilities Management, Schools/Universities/Colleges, Rail Industry, Manufacturers, Electrical Contractors, Heating Engineers and Building Surveyors worldwide.

With a broad range of instruments to select from, we understand that it can sometimes be difficult to find exactly what you are looking for, which is why our experienced support team is on hand to offer expert advice and guidance to get you the right instrument for the job.

We are stockists of AC/DC Clamp Meters / Battery Test Equipment / Digital Multimeters / Digital Refrigerant Manifold Guages / Earth Leakage Clamp Meters / Earth Testers / Flue Gas Analysers & Kits / Gas Leak Detectors / Insulation Testers / Multifunction Testers / PAT Testers / Power Quality Analysers / Solar PV Test Equipment / Test Leads / Thermal Imaging Camera / Voltage Testers and much more!

Our mission is to give you absolute peace of mind - top quality products & reliable services, expert advice, training, and excellent customer service with NO added fuss. To learn more, visit www.test-meter.co.uk

Test Meter: The UK’s #1 specialist in test and measurement equipment.

Written by the company

Free Delivery On Orders Over £249
Spend over £249 and get free standard delivery to most mainland UK addresses.
Next Day Delivery
With a huge range of products in stock, we are able to offer a range of express delivery options on many orders.
60 Day Returns Guarantee
We prioritise customer satisfaction over everything else and offer a full refund within 60 days of receipt of goods.
Membership Benefits
Including reward points, exclusive sales & discounts, monthly updates and more.
Customer Service
Our dedicated Customer Service team are available to help, Mon - Fri 8am - 5pm.
Impartial Advice
Having trouble finding something? Not sure which instrument is right for you? Our experienced support team will provide you with impartial advice and expert guidance so that you can be sure you're getting the most suitable products for your needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service, quick delivery

28 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Adrian

Thank you for your feedback!

We're glad you were happy with the service and speedy delivery.

We appreciate your support and look forward to helping you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

great communication

great communication, quality product, arrived on time and in full

30 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Damon

Thank you for the great feedback!

We're delighted to hear everything arrived on time and complete, and that you were happy with both the product quality and communication throughout your order.

We really appreciate your support.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

review

quick delivery

17 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Karen

Thank you for your feedback!

We're pleased to hear your order arrived quickly and that you were happy with the delivery service.

We appreciate your support and look forward to serving you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. Website was easy to navigate, Item arrived the next morning, well packaged. Very happy.

15 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Jode

Thank you for the fantastic feedback!

We’re delighted to hear you found the website easy to use and that your order arrived quickly and well packaged.

We really appreciate your support and are so pleased you’re happy with the service.

Best regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Quick delivery

Quick delivery, always easy to order.

28 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your continued support!

We’re glad to hear ordering is always easy and that your delivery arrived quickly.

We appreciate your feedback and look forward to helping again soon.

Best regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Excellence in service

The purchase was no hassle. The delivery time was fast. Thankyou very much for your excellent service.

28 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Norman

Thank you for your kind feedback!

We’re pleased to hear your purchase was hassle-free and delivered quickly.

We really appreciate your support and hope to serve you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Quick delivery

Quick delivery, top class product from megger, do recommend to everyone !
Thank you for your business 👍

27 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for the great feedback!

We’re delighted to hear you’re happy with the quick delivery and your Megger product.

We really appreciate the recommendation and your support. 👍

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great service

13 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Gareth

Thank you for your feedback!

We’re pleased to hear you received great service and appreciate you taking the time to share your experience.

If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, used before and will use again.

24 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Fraser,

Awesome to hear! Quick and efficiency are what we aim for every day. We really appreciate your loyalty to Test-meter and can't wait to help you out again in the future.

Many thanks
Gavin
Customer Service

Rated 5 out of 5 stars

Great products

8 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Ali,

Thank you for the support! Providing top-tier products is what we do best, and it's great to know we hit the mark for you. Let us know if you need anything else in the future!

Regards
Gavin
Customer Service

Rated 5 out of 5 stars

Very Happy. Great service

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a pleasant surprise. Was kept informed throughout and so glad they use DPD as they never let me down! Tbh I try to avoid using companies that use Royal Mail and some other delivery companies as their tracking systems and reliability are nowhere near as good as DPD in my experience. I wouldn't hesitate to order from the Test Meter Group again. Superb service and very happy with my purchase thank you. Price was best I could find so even better!

24 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Peter,

Superb service is exactly what we aim for! We're glad you appreciated the DPD tracking—we know how much peace of mind that adds to an order. It’s wonderful to hear you’re happy with the price and the advice from our team. Thanks for the high recommendation, and we'll look forward to assisting you next time!

Thanks
Gavin
Customer services

Rated 3 out of 5 stars

Test meter worked fine only DPD…

Test meter worked fine only DPD COURRIER was a let down still did not received my item….

23 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Eduardo,

Thank you for your feedback. We’re glad to hear the test meter met your expectations.

We are very sorry to hear about the delay with DPD, as we aim for a seamless delivery experience. Our support team have reached out to you so we can investigate the status of your parcel and ensure it reaches you as soon as possible.

If you need any further help please give our team a call.

Thanks
Gavin
Customer Service

Rated 5 out of 5 stars

Good equipment and reasonable prices

Full range of products on a good website that was easy to navigate. Delivery next day. The training course was out of stock but should arrive this week.

24 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi John,

Thank you for sharing your experience! We’re happy the website and delivery speed met your expectations. We appreciate your business and your patience!

Many thanks
Gavin
Customer Services

Rated 5 out of 5 stars

Simple great communication

Simple great communication. Arrived next day. Thank you

23 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Mike,

Great communication is what we strive for, and we're so glad we hit the mark for you. It’s great to know your delivery arrived right on time. Thanks for the kind words and the 5-star review!

Many thanks
Gavin
Customer service

Rated 5 out of 5 stars

great price speedy delivery

great price speedy delivery

21 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Robert,

Thanks for the great feedback! We know how important it is to get your tools on time without breaking the bank, so we're glad we could deliver on both fronts. Happy testing!

Regards
Gavin
Customer Services

Rated 5 out of 5 stars

Brilliant

Brilliant
No hassle
Great support

19 February 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Matt,

This is wonderful to hear! Our team takes great pride in helping our customers find the right solutions. I’ll be sure to pass your kind words along to the crew.

Thanks for trusting us with your business.

Gavin
Customer service

Rated 3 out of 5 stars

Full refund given on faulty item

Full refund given on faulty item, however customer service at the beginning of the complaint could do with some improving.

2 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Graham

Thanks for getting in touch.

I am sorry that you felt let down by the initial interaction.

Generally it's really beneficial for us to get products returned prior to sending replacement as we can ensure that a full investigation/appraisal is performed before replacing any products to ensure that the same issues don't reoccur.

It's good to hear however that upon hearing your preference for a refund this was arranged quickly and efficiently.

Best regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for your feedback—great to hear you found our service fast and efficient!
If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Very straight forward to order and…

Very straight forward to order and received items within a couple of days

21 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for your feedback—great to hear the ordering process was straightforward and your items arrived quickly.

If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Daniel

Thanks for your kind feedback—we’re glad you found it informative and helpful!

If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

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