Thalia.de Reviews 

24,785
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Thalia stands for diversity, and offers a wide array of English language literature at great discounts. It's my #1 go-to bookstore. An added bonus is the fact that you can now use rebate codes, and s... See more

Rated 5 out of 5 stars

This is my second experience with Thalia online. The first was disappointing: I didn't receive my book, and I wasn't even informed that my order had been cancelled. This time, everything went perfect... See more

Rated 5 out of 5 stars

This company always gets what I want. Even though you won't have everything (books) at your direct disposal, you never disappoint me. I am quiet sure I am going to be a lifetime customer. Thank you... See more

Rated 5 out of 5 stars

As always, I had a great experience. I was at the Thalia shop today and found a few english books, but they were cheaper online, so asked why there is this difference. They reacted really nice and sai... See more

Company details

  1. Book shop
  2. Game Shop
  3. Film rental store
  4. Music shop
  5. Software company
  6. Toy shop

Written by the company

Mit über 8 Mio. Artikeln ist Thalia.de einer der größten Online-Shops für Bücher, eBooks, Hörbücher, CDs, Musik, Filme, Software, Spiele und vieles mehr. Besonderes Highlight des Shops sind außerdem Buchtrailer und Leseproben zahlreicher Bücher.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

25k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(24,785)

4,618 reviews in the last 12 months

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Rated 3 out of 5 stars

delivery took too long

Prices are good, but not the delivery time in my case. I ordered a book and it was clearly stated that the book arrives within 1-2 weeks. I even selected to pick it up at my closest store, to be faster.

Two weeks later I asked at the customer service, who replied that because they ordered my book from abroad, it might take up to 6 weeks! How was I supposed to know that when I made the order?

Eventually the book arrived 4 weeks after the ordering date. Oh well... it was not urgent, but one month seems too long. I would suggest to inform the user of the books that belong to these special categories and show realistic delivery dates.

25 October 2016
Unprompted review
Rated 1 out of 5 stars

worst online book shop i've ever seen

i orderd 4 books and it said that one book is sofort lieferbar and the others will take 1-3 weeks. I was in a hurry but I had no choice so i just waited. But then few days later the staff just canceled my order without my permission and just sait 'we cannot ship this book' like WHAT THE...? you serious? then why did they say 'it can be shipped but will take long' from the first place? if they can't ship the book, they should write 'unavailable' something like that. i wasted my few days waiting for that stupid noticment. from now one i must order all the books from amazon, not from here. i realised that being cheap always has reasons and the good example is thalia. cheap book=bad service

12 August 2015
Unprompted review
Show reviews in all languages. (24,785 reviews)

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