Simple to navigate the site. Good choice of hospitals near to where I live. Online face to face appointment with doctor, who then sanction my consultation. The appointment took approximately 1 week,... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The experience was fine apart from waiting more than the stated 5 days for an answer to my initial contact to making a ckaim. I had to ring to chase and when I spoke about how long it took it was just... See more
Company replied
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Ex... See more
Company replied
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appo... See more
Company replied
Company details
- #127 of 140 best companies in Insurance company
Written by the company
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Contact info
Emperor Way, EX1 3FD, Exeter, United Kingdom
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Exeter
Good afternoon, Anthony,
Thank you for submitting a review. I am pleased to hear your claim was managed promptly and everything has worked out well.
Kind regards, Ruby - Member Servicing Specialist.
Good communication
Good communication with appointed nurse during my cancer operations and subsequent treatments.
10 December 2025
Reply from The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review. I am delighted to hear that you experienced good communication from your appointed nurse whilst you were making a claim and subsequently afterwards.
Kind regards, Ruby - Member Servicing Specialist.
Always excellent service and clear
Always excellent service and clear, prompt communication
12 November 2025
Reply from The Exeter
Good afternoon,
Thank you for leaving us some feedback. I am glad to hear that you have always experienced clear, prompt communication and an excellent service.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Good afternoon, Spencer,
Thank you for taking the time to leave us a review. I am very happy to hear you are pleased with the communication of our claims team while arranging your physio.
Kind regards, Ruby - Member Servicing Specialist.
I always have good service and kind
9 October 2025
Reply from The Exeter
Good afternoon, Victoria,
Thank you for leaving us a review. I am delighted that you have found our team to be kind and understanding and are happy with your policy.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Good afternoon, Mrs Dickerson,
Thank you for submitting your feedback. I am very happy to hear that you have felt supported by our team at The Exeter and our efficient service. Please don’t hesitate to reach out if we can help with anything else.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service
Excellent service ! No hassle to make a claim , bill paid promptly and patient kept fully informed
19 December 2025
Reply from The Exeter
Good afternoon, Grant,
Thank you for taking the time to submit a review. I am very pleased top hear that you feel we offer an excellent, hassle free and efficient service.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service
18 November 2025
Reply from The Exeter
Good afternoon, Grant,
Thank you for leaving us a review. I am very happy to hear that you feel we provide an excellent service.
Kind regards, Ruby - Member Servicing Specialist.
I was diagnosed with Prostate Cancer…
I was diagnosed with Prostate Cancer and The Exeter were there all the way with a dedicated cancer nurse who handled all claims and easily. I had robotic operation to remove the Prostate and again all handled with care.
I have been cancer free for a year now!
19 December 2025
Reply from The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review and a huge congratulations on being cancer free for 1 year! I am thrilled that your claim was handled properly and efficiently by our team and your dedicated nurse.
Kind regards, Ruby - Member Servicing Specialist.
Prompt and helpful service
12 August 2025
Reply from The Exeter
Good afternoon, Philip,
Thank you for taking the time to submit a review. I am glad to hear that you are happy with our services and the quick and helpful staff at The Exeter.
Kind regards, Ruby - Member Servicing Specialist.
It's great value
It's great value, I can talk to your customer facing team without going through endless menu options and my query is answered professionally.
19 December 2025
Reply from The Exeter
Good afternoon, Henry,
Thank you leaving us a review. We value all feedback and I am very pleased that you are happy with the easy-to-use phone system menus, and the value of our services.
Kind regards, Ruby - Member Servicing Specialist.
With me through thick and thin
The Exeter have been there through every stage of my cancer journey, with high quality referrals to consultants and other services, my own personal Exeter senior nurse case manager, support with everything I need, plus speedy and uncomplicated processing of claims. I couldn't wish for better service.
19 December 2025
Reply from The Exeter
Good afternoon, Ms Owens,
Thank you for taking the time to leave us a review. I am thrilled to hear that your claim was managed so well during a challenging time and that you are happy with the service we offer.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service from a person, not an internet page
Whenever I contact the company by telephone I am always impressed by how polite, friendly, helpful and knowledgeable the response is. Also empathetic with my circumstances which is commendable from a company in this day and age.
3 December 2025
Reply from The Exeter
Good afternoon, Donald,
Thank you for taking a moment to leave us some feedback. I am very happy to hear that you have found our telephone staff friendly, polite, empathetic and knowledgeable whenever you have had need to contact us.
Kind regards, Ruby - Member Servicing Specialist.
Now the healing begins...
From reception to 'ejection' the treatment I received was excellent. Courtesy and efficiency in equal measure...but paradoxically I don't wish to repeat the experience!
11 December 2025
Reply from The Exeter
Good afternoon, David,
Thank you for taking the time to submit a review. I am delighted to hear your claim was dealt with promptly and courteously, though completely understand why you do not want to repeat the process again soon!
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Good afternoon, Reg,
Thank you for leaving us some feedback. I am glad to hear you have found our telephone team to be sympathetic and concise when updating you on your policy.
Kind regards, Ruby - Member Servicing Specialist.
Easy to deal with
Easy to deal with. Settle hospital bills promptly with no hassle.
Definitely recommend.
22 October 2025
Reply from The Exeter
Good afternoon, Mrs Williams,
Thank you for taking the time to leave us a review. I am pleased to hear that you found the process of making a claim on your policy easy and hassle free, and would recommend us to others.
Kind regards, Ruby - Member Servicing Specialist.
Helpful andkind
The medical claims advisors are always polite, listen and they have helped me
19 December 2025
Reply from The Exeter
Good afternoon, Lalita,
Thank you for leaving us a review. I am very happy to hear that our claims team have been supportive, polite and helpful when you have contacted them.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Good morning, Brian,
Thank you for leaving us a review.
Unfortunately, our policies usually do increase in price each year due to factors such as inflation, changes in age and claims made on a policy during the previous year. If you would like, we would be happy to provide more information about your policy and its renewal. You can reach us by phone at 0300 123 3201 (Mon–Fri: 8am–6pm, Christmas Eve: 8am–1pm, closed Christmas Day and Boxing Day) or by email at member@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Impeccable service at a worrying time for me
The speed and efficiency my claim was dealt with was exceptional at a time of serious concern for me. Your cancer nurse who supported me through the claims process and checked that I was receiving the medical support I needed was a great support throughout my treatment
1 September 2025
Reply from The Exeter
Good afternoon, Kevin,
Thank you for taking a moment to leave us a review. I am thrilled to hear that our claims team and the nurses you dealt with provided the support you needed quickly and efficiently when it was needed most.
Kind regards, Ruby - Member Servicing Specialist.
My view of the Exeter
19/12 l have been a member of the Exeter for over 25 years Good Service Highly recommend the Exeter
19 December 2025
Reply from The Exeter
Good afternoon, Stuart,
Thank you for taking the team the time to leave us a review and a huge thank you for being a member for 25 years! I'm glad that you are pleased with the service we offer and would recommend us to others.
Kind regards, Ruby - Member Servicing Specialist.
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