Simple to navigate the site. Good choice of hospitals near to where I live. Online face to face appointment with doctor, who then sanction my consultation. The appointment took approximately 1 week,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The experience was fine apart from waiting more than the stated 5 days for an answer to my initial contact to making a ckaim. I had to ring to chase and when I spoke about how long it took it was just... See more
Company replied
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Ex... See more
Company replied
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appo... See more
Company replied
Company details
- #127 of 140 best companies in Insurance company
Written by the company
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Contact info
Emperor Way, EX1 3FD, Exeter, United Kingdom
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exeter have been so brilliant
Exeter have been so brilliant - quick and helpful phone conversations - quick action and very clear rules . Very
Satisfied thank you
15 January 2026
Reply from The Exeter
Good afternoon, Jennifer,
Thank you for taking the time to leave us a review. I am very happy to hear that our staff have been quick and helpful on the phone and that you are happy with your experience.
Kind regards, Ruby - Member Servicing Specialist.
A.ways polite and helpful.
5 January 2026
Reply from The Exeter
Good afternoon, Gillian,
Thank you for taking the time to leave us a review. I’m really pleased to hear that you received polite and helpful support when contacting us at The Exeter.
Kind regards, Ruby – Member Servicing Specialist
Excellence from The Exeter
No hassle claim and when I did need to ask a question the phone was answered promptly and the information was forthcoming and accurate.
17 December 2025
Reply from The Exeter
Hi Tom, thanks so much for leaving a review. I am really glad to hear that your claim was hassle free and we were able to promptly provide you with the accurate information. Many thanks Jessica, Member Servicing Specialist.
Incredibly helpful and understanding…
Incredibly helpful and understanding during a very difficult time
1 July 2025
Reply from The Exeter
Hi Stephen, Thank you very much for your review, I am delighted that my colleagues have provided you with an incredibly helpful and understanding service at a difficult time, wishing you all the best, Many thanks Jessica, Member Servicing Specialist.
I can always contact my advisor and she…
I can always contact my advisor and she is extremely efficient.
12 January 2026
Reply from The Exeter
Good afternoon, L Rosen,
Thank you for taking a moment to leave us a review. I’m delighted to hear that your advisor has been available and efficient whenever you’ve contacted them.
Kind regards, Ruby - Member Servicing Specialist.
Great insurance company.
Great offers and super friendly staff. Efficient and flawless as it should be.
This insurance company never let me down.
18 December 2025
Reply from The Exeter
Hi Hugo, thank you for taking the time to leave a review. It is lovely to hear that our staff are super friendly and the service you have received is efficient and flawless. Many thanks Jessica, Member Servicing Specialist.
Efficient and friendly to deal with.
15 January 2026
Reply from The Exeter
Good morning, KW,
Thank you for taking the time to leave us a review. I am very pleased to hear your experience was efficient and our staff were friendly to deal with.
Kind regards, Ruby - Member Servicing Specialist.
Fast,efficient and knowledgeable…
Fast,efficient and knowledgeable throughout the process
9 November 2025
Reply from The Exeter
Good afternoon, Mr Smith,
Thank you for taking the time to leave us a review. I am pleased to hear that our team have demonstrated efficiency, promptness, and strong knowledge when you have required their assistance.
Kind regards, Ruby – Member Servicing Specialist.
Reply from The Exeter
Hi Robert, I am sorry you were not able to reach us via telephone. I am not certain from your review which team you were trying to speak with. If you are happy to email our Member Servicing Team at member@the-exeter.com with your policy information and which team you were trying to speak with, we will be able to arrange a callback for you. Alternatively you can telephone our team on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Many thanks Jessica, Member Servicing Specialist.
It wad great to a certain extent i…
It wad great to a certain extent i didn't know i have to pay monthly charges
1 December 2025
Reply from The Exeter
Hi Margaret, thank you for taking the time to leave a review. If you wished to discuss your payment method in more detail, please contact our Member Servicing Team on 0300 123 3201. Our lines are open from 8am to 6pm Monday to Friday. Many thanks Jessica, Member Servicing Specialist.
Very fast response and good…
Very fast response and good recommendations for specialists near me
7 January 2026
Reply from The Exeter
Good afternoon, Carl,
Thank you for taking the time to write us a review. I am very pleased to learn that you have received prompt correspondence and useful specialist recommendations when contacting us.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Hi Charles, Thank you for your review. I am glad that you have found us to be good value, sensible and that my colleagues have been approachable. Many thanks Jessica, Member Servicing Specialist.
Excellent service when it matters most
Excellent service when it matters most.
Very professional and reassuringly great company
12 January 2026
Reply from The Exeter
Good morning, Guy,
Thank you for taking a moment to leave us a review. I am delighted to hear that our staff were professional and reassuring when it mattered most.
Kind regards, Ruby - Member Servicing Specialist.
Good response and good service.
15 December 2025
Reply from The Exeter
Good afternoon, Nigel,
Thank you for taking the time to leave us a review. I am delighted to learn that you have received good service and responses when you have contacted us.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Hi Divyesh, thank you for taking the time to leave a review, I am really glad that you experienced good customer service. Many thanks, Jessica Member Servicing Specialist.
Quick and easy reporting of problem…
Quick and easy reporting of problem which once Exeter had verified it, they took over completely and sorted any problems that arose.
19 November 2025
Reply from The Exeter
Hi James, thank you for taking the time to leave a review. I'm glad to hear that your problem was quickly resolved . Many thanks, Denise Member Servicing Specialist.
Communication could be improved…
I have had a partial knee replacement and The Exeter have been helpful throughout the process.
My only criticism is that I was required to liaise with the consultant and anaesthetist to get information about the proposed operation which I then had to pass back to the Exeter vla e mail and their response to e mails took up to 5 days.
This involved a lot of unnecessary going back and forth whereas they could have dealt direct with these parties to make life easier for me.
So to summarise - Communication could be improved.
30 December 2025
Reply from The Exeter
Good morning Mr. Clubb,
Thank you for taking the time to leave us a review. I’m pleased to hear that your knee replacement went well and that you found our support helpful throughout the process. We also appreciate your honest feedback regarding email communications. I’ll make sure this is shared with our Claims Team so we can work on improving our services going forward.
Kind regards, Ruby - Member Servicing Specialist
Ongoing treatment approved
Ongoing treatment approved and good advice given about potential treatments.
2 December 2025
Reply from The Exeter
Good afternoon, Keith,
Thank you for taking a moment to leave us a review. I am very pleased to hear your treatment was approved and that the team's advice for future possible treatments was helpful.
Kind regards, Ruby- Member Servicing Specialist.
A 17% increase in my annual premium…
A 17% increase in my annual premium when inflation is running at 3.8% is just ridiculous. I have had health insurance with The Exeter for five years, never claimed a penny but was happy to have the cover and the reassurance it provides. Unfortunately, I am cancelling due to the excessive premium increase.
23 December 2025
Unprompted review
Reply from The Exeter
Good afternoon, Stephen,
Thank you for taking the time to leave us a review. I’m really sorry to hear that you are cancelling your membership with The Exeter.
We always aim to be transparent, so if you’d like to discuss your renewal in more detail or if you’d like to raise a concern, we’re here to help. You can call us on 0300 123 3201 (8am–6pm Monday to Friday, Christmas Eve 8am–1pm; closed Christmas Day, Boxing Day. We reopen 8am-6pm for 29th & 30th December and close at 3pm on New Year's Eve and are closed all day on New Year’s Day) or email us at member@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist
Very helpful and assuring staff
Very helpful and assuring staff, made my hospital visit not so strssful.
4 November 2025
Reply from The Exeter
Good afternoon, Julie,
Thank you for taking the time to leave us a review. I am very pleased that you found our staff helpful and reassuring and that we were able to make a potentially stressful situation slightly easier for you.
Kind regards, Ruby - Member Servicing Specialist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.