Theatre Tokens Reviews 

Vouchers ‘lost’ in post. Contacted Ted Theatre Tokens and requested vouchers be cancelled. Kay was supportive and informative throughout the time I liased with her. Her email responses were timely and she provided clear information as to how the situation could be resolved. Within less than an hour my vouchers had been cancelled and re-issued as an e-voucher. Customer service if this high standard is rare. Thank you Kay for being amazing! 😊

My gift card got lost in the post (Royal Mail to blame, not Theatre Tokens) but the help and support I received from Kay was 10/10! This was a retirement present so I needed it urgently. My email query was responded immediately and was offered a solution of cancelling the card and replacing with an e-card so I could still present a gift on their last day! I'm so glad I chose Theatre Tokens from the many on offer, thank you!

Great customer service from Kay, when getting very old unused paper tokens turned into e-tokens. Friendly and prompt comms, thank you!

The only way to use these tokens is to ring the ticket issuer which in our case was ATG.
It took a full hour to get answered and wade through all the requirements. The main problem is that the booking agents dont allow direct entry of the voucher details It took so long that the seats reserved were released twice because of time. Then your are not allowed to say your card details it has to go through your phone key pad which didnt work so we have to pay on the night and left to wonder if it will be OK.
Before Theatre Tokens say they are not involved in issuing tickets, sorry you are right in the middle of it.

Hi, excellent customer service from the Team. I asked for a voucher to be posted but Royal Mail could not get their act together so the TT team quickly responded and changed it to a digital voucher. Really amazing service

I I emailed Customer Services and Kay responded almost immediately. She kindly issued me with some digital tokens to replace my old ones. I was Impressed at just how quick the response was. She was so efficient and professional. Within hours of my email I received my E-gift. The service was above and beyond my expectations. She is a credit to the company. A well deserved 5 stars.

Excellent customer service, Kaye was really helpful, put my mind at rest regarding my order for a theatre token gift card. She replied promptly to my emails and was very polite. I will definitely recommend this company as it makes such a difference having such good customer service.

I made contact via email to ask for help in locating some missing vouchers. I couldn't have asked for a better response, very quick and resolved our issue by resending the missing email. Well deserving of a five star review. Thank you again

Tried unsuccessfully to use an older style Theatre Token for an online booking, so I emailed Customer Services and Kay responded almost immediately. She kindly issued me with some digital tokens to replace mine and I was able to make my booking with the theatre's website. Impressed at just how quick the response was. So rewarding to have tokens that don't go out of date and to receive such helpful and speedy 'real person' (not robotic) customer service. Bravo.

I contacted customer the customer care team as I had an issue with my token that I couldn't resolve. I had a very prompt response to my query and received a further email within a short space of time which meant my issue had been dealt with,in full,to my satisfaction in a very professional and courteous manner. Kay was just great.

Kay AR was most helpful in sorting my problem exchanging Theatre Tokens. Her emails were clear as to what she was doing and any further information she needed from me. My problem was quickly resolved and Kay sorted the exchange on my behalf. Excellent, first class service. Thank you Kay.

Amazing service from theatre tokens.
I spoke with Kay after losing my voucher in a house move. Was so concerned I was
Going to lose the voucher we had saved up for a special weekend, but after voicing to Kay, she was able to resend me a new voucher to use.
Can’t wait to use the voucher this year! Thank you Kay!!

Very helpful Kay amazing correspondence from start to finished
Helped me with something I thought was impossible of finding
A lost Ticket Token from 2024 with no receipt
Thank you so much Kay for your time and support

My son gave us a Theatre Token for Christmas and when we tried to use it to book seats we could not uncover the pin number required to complete the transaction. We contacted Theatre Tokens by email in the late evening and received a response first thing the following morning advising that a replacement voucher and pin would be sent with two hours. Shortly afterward the new token arrived by email.
Problem sorted by Kay Adams- Ripley - many thanks Kay.

David Batts ( Bath )

One email to Theatre Tokens and a couple of hours later, they have replaced 30 year old tokens with digital tokens I can now use to book the theatre! 10/10

I had lost my voucher (bought for me by someone else) so contacted them to see if they could help me locate it, and my first email back from them was confirmation they’d re-sent it over. Very straight forward to deal with via email and friendly support - nothing to complain about!

We'd had a large number of Theatre Tokens in a drawer which we'd never got round to using. Following guidance on their website I was able to register many to my account but was left with 9 that I couldn't due to no PIN. I emailed customer services with copies of the tokens asking for help to avoid losing over £200.00. Within about 30 minutes I received a most helpful and informative reply from Henry Dickinson, Customer Services and Operations Associate which reassured me that the tokens are still valid and how to proceed. I am most impressed and grateful for the first class advice and service that I received from Henry and wish that more organisations that I deal with could match it.

If you are trying to book tickets using a pre-paid Theatre Token, beware of ATG's premium-rate phone trap.
Our journey started on their official website, which completely lacks the basic digital functionality to accept Theatre Tokens at checkout. This forces voucher holders offline to complete their booking.
While trying to find the Box Office number to redeem our £100 voucher, we found 0844 871 3000—a number actively operated by ATG and widely published online for venues like the Savoy and the Lyceum.
Here is the trap: When you call this active ATG line, it connects you directly to their booking staff. However, it plays NO automated pricing warning, nor does it play a message telling you to hang up and dial their standard-rate 0333 number instead. They just drop you straight into a 30-minute holding queue. By the time our tickets were booked, we had been charged £31.89 in premium-rate access and service charges just to use a gift voucher.
When we raised this to their Customer Service team (an agent named Sean), the response was appalling. Instead of acknowledging that they operate an active premium line without an upfront warning, they blamed us for not digging through their Help Centre to find the alternative 0333 number, and flatly refused to refund the £31.89.
This is a classic "Dark Pattern." They force you offline because of their broken digital checkout, keep a premium-rate line active that routes directly to their staff, fail to put a cost warning on the line, and then keep the revenue when you inevitably fall into the queue.
They are operating revenue protection, not customer service. Do not trust them. We have now escalated this to STAR (Alternative Dispute Resolution) and reported the lack of phone pricing warnings to Trading Standards and Ofcom.

My query was dealt with very promptly and efficiently, very impressed.

I was trying to use two theatre tokens but when I tried to reveal the pin it didn’t come off very well and I couldn’t read the PIN numbers. I emailed Theatre Tokens and in less than fifteen minutes they had replied to me and reissued my tokens as an egift. I was incredibly impressed by the prompt resolution to my query, particularly as it was close to the end of their working day and I hadn’t expected to receive a reply until at least the next day.