Theatre Tokens Reviews 

We lost the original token & realised that the account didn’t give the full token number, no account number either. I began to wonder what the point of the account was.
Then along came Kay A-R from customer services. Within 5 mins I had the original email with the token number & a separate email explaining what had been sent. In today’s world of online/app attempts at customer service, which personally I find extremely annoying & not at all useful, it is so nice to find a company with proper customer service and people who do their job efficiently!
Thank you Kay! Hope your boss reads this!

Super responsive and helpful! Thank you Kay for your speedy replies and for sorting out a replacement code for my token which I hadn't kept after registering. I was really grateful.

We had lost our gift card and Theatre Tokens have provided a brilliant service. In a world of often shoddy customer service you have been a beacon of welcome light and I can’t wait to enjoy our theatre experience. Thank you.

I had a problem and the answer came within 24 hours. Superb customer service.

We had some old paper tokens (c2010) which I tried to use but the scratch-off bit had degraded and couldn't be read. I emailed Theatre Tokens and it was all resolved within an hour, which was fantastic! Kay replaced them with an electronic token, which I then redeemed without problem. Thank you!!

Great helpful customer service in digitising some old theatre tokens which had been lying around for ages and which I can now spend easily!

Had a query with customer service and as it was email only I was worried it would take awhile before I heard back but I was wrong. Heard back in 5 minutes. Many thanks Kay, you were great.

I found a number of legacy tokens as we were clearing out and, having looked at the process online, I sent off an email with scans of the tokens - probably more in hope than expectation.
Within half an hour of my email, I had received a reply from Kay Adams-Ripley who sorted it all out and issued eGifts that I can now use to take my wife to the theatre. Of course, the fact that the matter was resolved is pleasing but it is the engagement with Kay that made the whole experience fantastic. Kay's responses were quick, courteous, professional, thoughtful and on point. Outstanding customer service.

I managed to lose my friend's e-gift voucher. Customer service helped straight away and all sorted. Thank you.

An excellent service. I had to cancel my tokens and get replacements because the recipient had lost them unfortunately - Kay dealt with my request - and did so by return - she was efficient, effective, prompt and courteous.
If only all organisations treated their customers this way! Thank you!

Contacted them via the generic email when my Theatre voucher hadn't arrived in the post. Kay Adams-Ripley replied very quickly and couldn't have been more helpful. Very impressed with communication and speed of response. Well done Kay!

Henry Dickinson was absolutely amazing. I mistakenly changed paper vouchers for a single voucher but for the wrong venue. Henry kindly cancelled the voucher with the venue and allocated me a new voucher for use in a West End theatre. There was excellent communication throughout and he was able to correct my mistake with time and professionalism thus resolving my problem immediately. Superb service. Highly recommend. Really helpful and prompt response. Superb.

I lost a theatre gift record. I wrote to them. Within 24 hours, not only had they acknowledges my email, they said they would sort it... and did by the next day when I received a replacement gift theatre token. Kay was the Customer Service Administrator who assisted me. Her email was excellent. Outstanding service.

I have used Theatre Tokens for many years and they are the best. Any problem is solved immediately and my son in Australia is relieved to send me my most wanted presents for Christmas and birthdays which never expire.

Brilliant service…. I discovered some old theatre tokens at home and within 2 days they were converted into digital versions. Thank you for making it so straightforward.

I was unable to locate my theatre vouchers, I emailed and received a very swift reply with my vouchers attached. Thank you for the friendly and efficient service.

Had a fabulous experience with Kay from customer services who resolved my issue (tokens hadn’t arrived in the post), quickly, professionally and with a great sense of humour, (said tickets arrived the day we had changed them to an e-ticket!🙄). Would definitely recommend and use them again.

My toddler had either played postman with the Token through the bin or exposed floorboards during some house renovation. All that remained was part the giftcard was originally attached to. I had kept it for years in a box of things to sort out and recently rediscovered it. I looked up if it expired and it didn't so on the very slim chance the remaining bit had enough information on it to recover the lost TheatreToken giftcard, I contacted the company and a very helpful guy named Henry got back in contact. He was honest abiut the chances but asked for more details - time and place etc. He then got back to me later and had done the seemingly impossible and was able to sort me out a code for my long lost Token! Grateful beyond words!

Had a letter from a defunct company issuing theatre tokens but no further details. Am SO grateful to Henry from Customer Services, Theatretokens.com for the fast, efficient and pleasant way he sorted out the problem and send me the voucher all within two days. FANTASTIC SERVICE. Thank you.

I received a very quick response and an equally swift and very helpful to the resolution of my lost Theatre Tokens, many thanks to Henry!