The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
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I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
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I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items. My only reason for not being totally satisfied on this occ... See more
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Company details
- #58 of 75 best companies in Food producer
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Krystyna was amazing
Krystyna was amazing. Bought a ticket for an event as a Christmas present. I got a novelty ticket printed and sent it to the Chocolate smiths who wrapped it up in a bar of the coffee and stroopwaffel chocolate like something from Charlie and the chocolate factory.
The chocolate is incredible anyway which is why I asked them to do this but Thankyou Krystyna for going the extra mile and helping me out with my request. My wife loved it.
25 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for this absolutely lovely review! 🥹🍫✨
We’re so happy we could help bring a little extra magic to your Christmas surprise — and it means the world to know your wife loved it! Wrapping up that ticket Charlie and the Chocolate Factory-style was such a joy, and we're so glad it made the moment feel special 💛
It’s always an honour to be part of thoughtful gifts like this — thank you again for your kind words, and for choosing our chocolate to be part of such a lovely memory.
With choccy love (and a big smile from Krystyna!)
Totally worth it!
This company takes a while to deliver because they are small but it is so worth the wait!
I've had a couple of orders from them now and the quality of product is exquisite. I can recommend the black forest and nana's biscuit tin.
Great as a fancy treat or as a gift, I highly recommend!
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for this lovely review! 🥰🍫
We’re so grateful for your patience — being a small team means things can take a little longer sometimes, but it’s wonderful to hear you felt it was worth the wait! 💛
We’re thrilled you’ve enjoyed your orders — Black Forest and Nana’s Biscuit Tin are both big favourites around here too! 😍
Thank you for the kind recommendation — it truly means the world to us.
Over priced and over hyped
This was my first and last time buying anything from the chocolate smiths. I purchased the dunk cookie collaboration bar. It took 3 weeks to arrive from date of purchase. The bar was a cookie slab, covered in caramel and coated in the thinnest layer of chocolate possible. €20.95 plus shipping for the quality that you receive is disgusting. With the price being so high I thought the shipping might be free, but nope, that’s an additional charge. And before I forget the expiration date is ridiculous. January was the expiration on the label. Not the end of January but the beginning. Very short shelf life.
The cookie was a bit oily with no real flavour beyond that. Now I’m not the biggest lover of biscoff to begin with but the biscoff spread was palatable. Better than what I expected in terms of flavour.
The chocolate was absolutely vile. Tasted like cheap, low quality ingredients. Wavy, tangy and sugary is the best way to describe the flavour. I’d go as far saying American chocolate tastes better than this. If the ingredients list are to be believed there was 48.6% cocoa solids in the recipe, so I’ll commend you on that. Also the chocolate portion of this bar was wafer thin, which broke way too easily. A toddler would be able to crack the layer of chocolate. To fill the gap, caramel was pumped in. Obviously done to cut costs and drive up profit margins.
The box presentation seemed to have gotten the most funding as it was actually well put together. The wrapper was cheap paper and printed from a cheap printer and ink. The gold aluminium foil was very thin and not at all sturdy.
It is clear as day that this company is all about producing the lowest of quality, while charging extortionate prices to have the biggest profit margins possible. Price per gram, I can get 100 times the quality for half the price from other companies. Oh and those other companies don’t add on shipping as an additional cost.
13 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you for taking the time to leave such a detailed review. While we’re genuinely sorry the product wasn’t to your taste, there are a few points we’d like to clarify for accuracy.
Firstly, the chocolate used in our bars is Luker Chocolate, sourced directly from Colombia. Luker is recognised globally for its exceptional quality and ethical sourcing. It supports smallholder cocoa farmers and pays significantly above market rates — values we’re proud to support, even though it comes at a higher cost to us. This is not low‑quality or budget chocolate — it’s some of the best available.
The Dunk Cookie bar was part of a limited-edition collaboration, designed to celebrate another brilliant small business we carefully chose for the quality of their products. Our collab bars are handcrafted in small batches and are intentionally indulgent — with textures like cookie, caramel, and chocolate in balance. The thinner chocolate shell is a deliberate design choice to complement, not overpower, the other elements — not a cost-saving measure.
We understand the shelf life felt short, but that’s actually a positive: our collaboration bars are made fresh and contain no preservatives, which naturally limits their best-before date to around two weeks. This speaks to the quality and freshness of the ingredients — not a flaw in the product.
Shipping is charged separately at cost, and always made clear at checkout. As a small independent business shipping handcrafted items internationally, we don’t build postage into our pricing — we prefer transparency.
Taste is, of course, subjective, and we fully respect that our bars won’t be for everyone. But to say we are driven by high margins and low quality simply isn’t true — we’re deeply committed to working with ethical suppliers, paying a living wage, and supporting other small makers who care about quality as much as we do.
The Chocolate Smith Are The Best!
Always a superb service and very yummy chocolate sent to me from The Chocolate Smiths
23 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for the kind words! 🥰🍫
We’re so happy to hear you’ve had a superb experience — and even happier that the chocolate is hitting the spot every time! 💛
Thank you for your continued support — it means the world to us.
Avoid… my order was not delivered spent…
Avoid… my order was not delivered spent £65 and all they could tell me was to file a claim with Royal Mail. Royal Mail have stated only the sender can do so but they don’t seem to care
19 December 2025
Unprompted review
Reply from The Chocolate Smiths
We’re very sorry to hear you’ve been left feeling this way, but as explained in our previous communication, your parcel is showing as successfully delivered and no confirmation of loss has been provided by Royal Mail.
As a small independent business, we always do our best to help when things go wrong — and we’ve offered replacements and support to you on more than one occasion in the past. However, we also need to follow the correct procedures in line with Royal Mail’s policies. In cases where a parcel is marked as successfully delivered with a proof of delivery image, they require the recipient to open the initial enquiry so they can complete their GPS and delivery investigation before escalating it to the sender.
If Royal Mail confirms in writing that the parcel has been misdelivered or declared lost, we’re more than happy to review this again. Without that, we’re unable to proceed further from our side.
Thank you for your understanding.
Great chocolate
I managed to buy the chocolates this time around with it being so popular.
It didn’t disappoint either.
Well worth it. Yummy
14 November 2025
Reply from The Chocolate Smiths
Thank you so much! 🥳🍫
We’re so glad you managed to grab some this time — it means a lot with how quickly things sell out! And even happier to hear it didn’t disappoint. 💛
Thank you for your support — and we hope you enjoy every last yummy bite! 😋
Very average chocolate
Very average chocolate, in my opinion. Not worth the £27 for 290g of chocolate. I see they are a 'living wage' employer and being a independant company they need to charge a bit more which i'm okay with (reason I played the order in the first place). Dispite that fact, I shall not be a repeat customer.
All the best to them.
15 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for taking the time to share your thoughts — while we’re sorry to hear the chocolate wasn’t quite to your taste, we really do appreciate your honesty and support in placing an order with us in the first place. 💛
As a small independent company, we do our very best to create something special — from paying the living wage to sourcing ethical chocolate and handcrafting every bar with care. We completely understand that our products won’t be for everyone, and we truly value your support for those principles, even if we didn’t win you over this time. 🍫
Wishing you all the very best — and thank you again for giving us a try!
Reply from The Chocolate Smiths
Thank you so much! 🥰🍫
We’re absolutely delighted to hear that — 10 out of 10 means the world to us! 💛
Thank you for your support and kind words — we can’t wait to treat you again soon!
Best Chocolate Ever!
This is the best chocolate ever! I love the flavours and the way they create such whimsical and delicious chocolate treats. The shipping and customer service are also excellent.
14 November 2025
Reply from The Chocolate Smiths
Thank you so much — what an amazing message to receive! 🥹🍫
We’re over the moon that you love the flavours and our whimsical creations — that’s exactly the kind of magic we hope to bring to every bar! ✨💛
It’s also so lovely to hear that shipping and customer service hit the mark too — thank you for your kind words and continued support!
I can’t rate what I have not eaten.
I can’t rate what I have not eaten.
12 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thanks so much for leaving a review! 😊
We noticed you mentioned you haven’t actually eaten the chocolate yet — which makes your two-star rating a little puzzling. 🤔🍫 It’s a bit like reviewing a movie before watching it — we totally understand the anticipation, but the best part really is in the tasting!
Once you’ve had a chance to enjoy your treats, we’d absolutely love to hear what you think. And if anything about your experience hasn’t gone quite right so far, we’re always here to help — just pop a message to hello@thechocolatesmiths.com 💛
Fingers crossed your stars go up after that first bite! ⭐
Amazing chocolate
Amazing chocolate whole family have loved everything you do so far
14 November 2025
Reply from The Chocolate Smiths
Thank you so much! 🥰🍫
We’re absolutely thrilled to hear your whole family has been loving everything — that means the world to us! 💛
We can’t wait to keep bringing you more treats to enjoy together! 😊
Amazing Chocolate - superb products
The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus.
The only thing i wish would be improved would be tracking on orders or having a better idea on expected delivery dates. But i'm sure this will come.
14 November 2025
Reply from The Chocolate Smiths
Thank you so much for this lovely review! 🥰🍫
We’re over the moon to hear you’re loving the chocolate — “scrumptious and all good things” might be our new favourite description! 💛
We really appreciate your kind words about our ethics and sustainability too — it’s a big part of who we are. 🌍✨
And thank you for the helpful feedback on tracking and delivery updates — it’s something we’re actively working to improve as we grow, and it means a lot that you’ve mentioned it so thoughtfully. We’re getting there, one choccy bar at a time! 😉
Dunk Cookie Collab Bar
The quality of the chocolate from the chocolate smiths is amazing and considering the volume of orders they receive and being a small ish business my order arrived very quickly. I had a query about my order and I got a reply so fast and everything got answered. I ordered the Dunk Cookies collab bar and at first I did think the price was a little steep but when the order arrived I understood why, the chocolate bar was huge and the quality of the chocolate, cookie and dipping sauce was all to perfection. I’m so glad I ordered two because I loved it that much. The customer service is great and the quality of chocolate is outstanding. I’d happily purchase from here again. :)
7 November 2025
Reply from The Chocolate Smiths
Thank you so much for this amazing review! 🥹🍫
We’re absolutely thrilled to hear you loved the Dunk Cookies collab — it really was a special one! And yes… that dipping sauce 😍🍪✨
We’re so glad you felt the quality matched the price, and it’s brilliant to know your order arrived quickly and your query was handled well — we always do our best to offer that personal touch 💛
Thank you again for your support and kind words — we’d be honoured to treat you again anytime!
They make the best tasting chocolate…
They make the best tasting chocolate you will ever taste and to me worth the price
11 November 2025
Reply from The Chocolate Smiths
Thank you so much — what a compliment! 🥹🍫
It means the world to hear you think our chocolate is the best you’ve ever tasted, and that you feel it’s worth the price 💛✨
We put so much love into every bar, and support like yours keeps our little team going!
The chocolate is truly top notch
The chocolate is truly top notch! I buy regularly from the US.
7 November 2025
Reply from The Chocolate Smiths
Thank you so much! 🇺🇸🍫
We’re so happy to hear you enjoy the chocolate — and it means the world that you keep coming back all the way from the US! 💛✨
Your support truly keeps us going — thank you!
Love this brand
Those chocolate bars are really great. The caramel is so good, that’s my favourite. I didn’t like the stroopfel as much as I wanted to but I’m not sure why. The chocolate is great quality. And I love the wrapping.
7 November 2025
Reply from The Chocolate Smiths
Thank you so much for your lovely review! 🥰🍫
We’re so happy to hear you enjoyed the bars — especially the caramel (a solid favourite around here too! 😍). Sorry the Stroopwafel didn’t quite win you over — but we really appreciate your honesty and your kind words about the chocolate quality and our wrapping! 🎁✨
Your support means the world to our little team — and we can’t wait to treat you again soon! 💛
Great chocolate but the whole buying…
Great chocolate but the whole buying experience is truly awful. No issues with the twice a week releases but not being able to buy once in your basket is terrible . No way of storing your details for a quick check out and while fumbling to put info in your basket is emptied.
11 November 2025
Reply from The Chocolate Smiths
Thank you so much for your honest feedback — and for the kind words about the chocolate itself! 🍫💛 We're really sorry to hear that the checkout experience left you feeling frustrated. That’s definitely not the smooth and exciting experience we want for anyone.
We know our twice-a-week releases can sell out quickly, and we’re aware that the current system doesn’t allow for storing details or reserving items in your basket — which can make things feel stressful, especially during busy launches. 😞🛒
We’re actively working behind the scenes to improve the process and are exploring ways to make checkout faster and fairer for everyone — so your feedback is truly valuable. 🙏
Thank you again for supporting us despite the hiccups — and we really hope to make your next experience a whole lot better!
The best!
I stumbled across The Chocolate Smiths online; I saw a post on X. I’ve got to try this I decided and I’m so happy I did! I’ve tried a lot of the flavours and I do have a favourite. Not only are the products amazing, the level of customer service is first class. Love you all!
4 November 2025
Reply from The Chocolate Smiths
Thank you so much — what an amazing review! 🥹🍫
We’re so glad you stumbled across us (thank you, X! 👀✨) and even happier that you gave us a try! It means the world to hear you’ve found a favourite and that our customer service made you feel so well looked after 💛
Sending you a big choccy hug from the whole team — we love you too! 💕
Can’t wait to treat you again soon!
Reply from The Chocolate Smiths
Thank you so much! 🎉🍫
We’re thrilled you loved it enough to come back for more — that means the world to us! 💛
We can’t wait for your next box of choccy goodness to land! 😋📦
Always a great experience
They never disappoint. Their chocolate bars are so delicious and always freshly made. I love the flavour ideas they bring out. They are super creative and think of what their customers like.
I love their commitment to working sustainably too! Keep it up guys!
5 December 2025
Reply from The Chocolate Smiths
Thank you so much for this amazing review! 🥹🍫
It means the world to us that you notice the love, creativity, and care we pour into every bar — from flavour ideas to freshly made batches, we’re always thinking of what our wonderful customers will enjoy! 💛✨
Your kind words about our sustainability efforts really made our day too — we’re so proud to be building something better for people and the planet. 🌍💚
Thanks for cheering us on — we promise to keep the chocolate magic coming! 🙌
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