The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
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I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
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I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items. My only reason for not being totally satisfied on this occ... See more
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Company details
- #58 of 75 best companies in Food producer
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic Customer Service & a Lovely Surprise
Unfortunately my 4 chocolate bars arrived damaged in transit and as 2 of them were gists for my partner I decided to request a replacement for the two of them.
Contacting them was easy via email and communication was friendly, clear and polite (even though I was technically complaining).
After sending some pics of the damaged box and chocolate bars the lovely Krystyna agreed to replace them.
I received them about a week later - but - not only the 2 bars of requested replacements for... I received replacements for all 4 bars 😍 ... Fantastic customer service and a lovely surprise - Thank you Chocolatesmiths (& particularly Krystyna)
1 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for this wonderful review! 🥰🍫
We’re really sorry your bars arrived damaged — that’s never what we want — but we’re so glad we could turn things around for you! 💛
Krystyna will be chuffed to hear your kind words — she always goes the extra mile, and we’re lucky to have her! 🌟 The fact that you were understanding and friendly despite the issue means a lot, too.
We're thrilled the surprise extra bars made your day — thank you for your support, your patience, and for taking the time to share your experience!
Tremendously good chocolate!
Tremendously good chocolate!
Shipping from the UK to Florida can be tricky because of the heat, but even if it’s a little melted, this chocolate is worth every penny. Best to order during fall/winter months.
4 November 2025
Reply from The Chocolate Smiths
Thank you so much! 🇬🇧✈️🇺🇸
We know shipping to sunny Florida can be a little risky with the heat — but we're so glad to hear the chocolate is still worth it! 🥰🍫
Great tip on ordering during the cooler months — and we’re always working on ways to keep things choccy-perfect, even across the pond! 🌎❄️
Thanks again for your support — it truly means the world to our small team! 💛
Always amazing quality
I have now placed several orders with The Chocolate Smiths and never been disappointed on the quality, taste or unimpressed by the beauty of the packaging. I've tried several different flavours and also bought the pumpkins for Halloween. Lets get it straight they are not cheap HOWEVER you pay for the work and the quality of the product and I have never regretted it. If you want a quick fix get a bar of dairy milk (which is barely chocolate) if you want an experience buy anynof The Chocolate Smiths bars or specials.
14 November 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such a wonderful review — this truly made our whole team smile! 🧡
We’re over the moon that you’ve enjoyed the bars (and the pumpkins!) and that the quality, flavour and packaging have all lived up to expectations. Everything is handmade in small batches, so hearing that you can taste and see the care that goes into each bar means the absolute world to us.
You’re completely right — our chocolate isn’t the quickest or cheapest option, but we love that you see it exactly as we intend it: a little experience, a bit of fun, and something special to look forward to.
Thank you for supporting our small business and for coming back to us time and time again. It’s customers like you who keep us doing what we do. 💛
Amazing
Literally, the best chocolate I ever had in my whole life. I will definitely be ordering again. Got my chocolate in the mail. It didn’t take as long as I thought it would since I am in the Midwest USA. I’m so happy I ordered and will be ordering again! I got four bars I should’ve gotten more!
20 November 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for the gorgeous 5★ review — this made our day! 🧡🍫
We’re thrilled you loved the bars (and delighted the parcel reached the Midwest faster than expected!). Next time we’ll help you pick a few more favourites so you don’t have any regrets. 😉
We can't wait to see you again soon!
I love The Chocolate Smiths!
I love The Chocolate Smiths! Not only is the chocolate absolutely delicious but how they treat people with kindness throughout all phases of the chocolate process from coco beans to wrapping the bars! The love put in to this chocolate truly shows with how delicious it is!
14 October 2025
Reply from The Chocolate Smiths
Oh this made our hearts melt! 🧡🍫
Thank you for the gorgeous ⭐⭐⭐⭐⭐ review — we’re so happy you can taste the love from bean to bar (and all the way to the wrapping!). Treating people kindly at every step is everything to us, so your words mean the world.
Can’t wait to welcome you back for more deliciousness soon! ✨
Excellent chocolate as always
Excellent chocolate as always. I had my second or third order and got 8 bars (greedy I know) and ALL of them are fantastic. Shout out to the baklava inspired one, that was fantastic! Great quality chocolate and the fillings are top notch. The caramel always tastes delicious and perfect texture. I really like the golden one too (I think that's its name), basically inhaled that. I'll be back!
15 November 2025
Unprompted review
Reply from The Chocolate Smiths
Oh wow — what a delicious review! ⭐⭐⭐⭐⭐
Eight bars is our kind of “greedy” 😄🍫 Delighted you loved them all — special shout-out back to the Baklava-inspired beauty 🥮, and yay for the Golden bar ✨. Hearing the caramel hit that perfect texture makes our kitchen do a happy dance!
Thanks for coming back to us — can’t wait to treat you again soon. 🧡
Reply from The Chocolate Smiths
Thank you so much for the A+++ love and the 5★s — you’ve made our day! We’re thrilled you found everything absolutely delicious. 🍫✨
Easy to use websitelush
Easy to use website, great choice. Fair prices. I enjoyed every bar Iv brought, the giant Marshmallow egg was my favourite.
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for the brilliant 5★ review! Delighted you found the website easy to use, loved the range and prices — and extra happy the Giant Marshmallow Egg was a favourite. 🥰
Can’t wait to treat you again — shout if you’d like recommendations for your next box!
Customer service is excellent and the…
Customer service is excellent and the chocolate is divine. In face, once you have tried this chocolate it may be hard to revert to normal everyday brands! Give The Chocolate Smiths a try if you haven't already.
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for this gorgeous 5★ review! You’ve made our day. 🥰
We’re thrilled you loved both the chocolate and our customer service — our small Geordie team hand-makes everything with a lot of heart, so feedback like this means the world.
Hope we have the pleasure of treating you again soon!
Reply from The Chocolate Smiths
Thank you so much — short, sweet, and absolutely made our day! 🍫💛 We’re thrilled you think our bars are that good — hearing that means the world to us.
Olympus-worthy chocolate
The flavors are inventive and amazing. Lots of communication about orders and they always are polite and responsive to my million questions. The packaging alone is enough to make me swoon, but the Olympus-worthy chocolate is life-altering.
7 October 2025
Reply from The Chocolate Smiths
Wow — what an incredible review! 🥹🍫 “Olympus-worthy chocolate” might just be the greatest compliment we’ve ever received! We’re over the moon that you love the flavours and the packaging, and it’s so lovely to hear you’ve felt well looked after along the way — we never mind a million questions, promise! 💛
Thank you for your kindness and support — it genuinely means the world to our little team.
Amazing and well worth it!
I’ve been waiting to get my hands on The Chocolate Smiths chocolate bars and they did not disappoint. The best flavours and textures I’ve had and the packing is beautiful! I can’t recommend these enough and they definitely taste better after being kept in the fridge as you can really taste all the flavours. I will be ordering again and so will my family after they tasted mine!
7 October 2025
Reply from The Chocolate Smiths
This absolutely made my day — thank you! 🥹🍫 We’re so happy you love what we do, and “fresh & just goddamn amazing” might be our favourite description ever! Hearing that you look forward to our treats means the world to us. 💛
Thank you for being such a wonderful part of our Chocolate Smiths family!
I love this company
I love this company. The items are always so delicious. Fresh & just goddamn amazing!! Love The Chocolate Smiths.
7 October 2025
Reply from The Chocolate Smiths
Ahh this has absolutely made my day — thank you! 🥹🍫 We’re so happy you love our chocolate (and your review gave us the biggest smile!). “Fresh & just goddamn amazing” might be the best feedback we’ve ever had — thank you for saying it so perfectly! 💛
We’re so grateful for your support — it means the world to our little team.
Kindest wishes,
I need more and more and more
I got my little mitts on a peanut whip bizarre bar and what can I say?? Yum didly yum! It was absolutely delish! I can’t get enough of the flavour combinations on offer and if there isn’t a bar in the house I have withdrawl symptoms! Of course I’ll be ordering many more products! Thank you
7 October 2025
Reply from The Chocolate Smiths
Ahh this made me smile from ear to ear — thank you! 🥰🍫 We’re so happy you loved the Peanut Whip Bizarre Bar (yum diddly yum is our new favourite phrase!). That flavour combo’s a proper crowd-pleaser, and I totally get the “withdrawal symptoms” — we feel it too when the snack drawer’s empty! 😅
Thank you so much for your lovely words and continued support — it really means the world to our little team. Can’t wait for you to try even more of our creations soon! 💛
The ultimate choclate bars!
These bars are absolutely some of the best chocolate bars in the entire world, at least from what I’ve tried so far, and that I can say is a lot, the reasons I believe they are so good is the care and passion that goes into making them. The anticipation from getting the notification my order has been dispatched until this incredible box in the photos arrives is indescribable, my recommendation is to become a subscriber, then you will never miss any of the collaborations, every bar I have tried so far is 5 stars and the most recent delivery will give me the chance to tick off all the bars that have been available for the last 6 months, if your reading this get your alarms ready for every Tuesday at midday and Friday at 8pm for the restocks as these bars are popular and you definitely don’t want to miss out. Truly hope this excellent business is still around for decades to come.
7 October 2025
Reply from The Chocolate Smiths
This is such an incredible review — thank you! 🥹🍫 You’ve captured exactly what we pour into every bar: care, passion, and a little bit of theatre from dispatch ping to unboxing (your photos made us beam!).
Huge thanks for shouting out the subscription too — it’s the best way to snag the collabs and tick off the whole lineup. For anyone reading along, our regular restocks are Thursdays at 12:00 pm and Fridays at 8:00 pm (UK time) — set those alarms! ⏰
Your wish for us to be around for decades has us all a bit teary. Thank you for being part of our chocolatey world — we appreciate you more than you know. 💛
Pricey. Worth it!
Ok its expensive but probably the best flavoured chocolate bar Ive had! The supermarket bars never quite hit the mark. This does!
Grasshopper Mocktail Bizarre Bar
7 October 2025
Reply from The Chocolate Smiths
Thank you so much for your lovely review — we’re thrilled you enjoyed the Grasshopper Mocktail Bizarre Bar! 💚🍫 It’s one of our favourites too — all that minty, chocolatey goodness just hits differently.
We totally get that our bars are a bit of a treat — each one’s handmade in small batches, packed with high-quality ingredients and a whole lot of love, so hearing that it’s worth it really means the world to us.
First class chocolate
We are Dcypher Beauty, our team have a chocolate smith stash in our office every week!
We have tried EVERYTHING and I mean everything, the quality of the chocolate is SUPERB there really is nothing better on the market (we have tried)
The Geordie is our all
Time favourite (and I’m a mackem so never thought I would write that sentence!) because your caramel is honestly just the best.
From the Easter eggs to the pumpkins, your creativity and attention to detail in packaging to decoration is 10/10
As a small business that makes everything from scratch one bottle at a time we appreciate how much effort and work goes into how you make one bar at a time.
We should do a chocolate x make up collab! 😃
8 November 2025
Unprompted review
Reply from The Chocolate Smiths
This has absolutely made our day — thank you! 🥹🍫
We’re over the moon that you’ve tried everything (the ultimate compliment!) and keep a Chocolate Smiths stash in the office. Hearing that The Geordie is your all-time fave — from a proud Mackem, no less! — has us grinning. Our caramel is a labour of love, so that means the world.
Thank you for the kind words about our packaging and the seasonal pieces too — from eggs to pumpkins, we pour a lot of care into every little detail. And as a fellow small business making things from scratch, your appreciation really hits home.
A chocolate × make-up collab sounds like so much fun! 💄🍫
Honestly some of the best chocolate…
Honestly some of the best chocolate I’ve ever had, can't wait to buy more!
10 October 2025
Reply from The Chocolate Smiths
Thank you so much — that’s such a lovely thing to hear! 🍫✨ We’re thrilled you enjoyed the chocolate (hearing it’s some of the best you’ve ever had honestly makes our day!) and we can’t wait to treat you again soon.
Fabulous
Fabulous company with amazing chocolate. I have loved every product I’ve tried from the chocolate smiths & it has always been amazing!
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for such a wonderful review! 🥰🍫 We’re over the moon to hear you’ve loved everything you’ve tried — that really does mean so much to us. Knowing our chocolate brings you joy is exactly why we do what we do!
Best chocolate I've ever had!
There are not enough stars to rate this chocolate! It is utterly amazing. I can't explain it. Just go buy some, you will not regret it.
10 October 2025
Reply from The Chocolate Smiths
Ahh this made us smile so much — thank you! 🌟🍫 “There are not enough stars” might just be our favourite review ever! We’re over the moon that you love the chocolate so much, and your words mean the absolute world to our little team.
Thank you for spreading the chocolatey joy — we appreciate you more than you know! 💛
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