This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more
Company replied
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Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more
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Great service. Prices are way cheaper than the shops. Great selection of flavours for my Hayati pro max. Free delivery usually arrives within 2 days of ordering. I would give it more than 5 stars... See more
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It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more
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Company details
- #36 of 121 best companies in Vaporiser shop
- #41 of 126 best companies in Electronic cigarette store
About The Electronic Cigarette Company (UK) Ltd
Written by the company
The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.
We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.
Below are just a few reasons why you should choose The Electronic Cigarette Company:
- FREE shipping with all orders over £15
- FREE top brand e-liquids with any kit over £10
- FREE Nic shots included with any shortfill e-liquid purchase
- Great value e-liquid multi-buy deals
- Vape subscriptions available from £25 per month
- E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
- Customer service available 6 days a week for expert advice
With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.
Disposable Vape Alternatives In Stock!
Written by the company
- Starting From £5.99
- Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
- Expert Customer Service
- Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
- Coil Price Match
- We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
- E-liquid Price Promise
- We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
- Everyday Low Prices
- The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.
Free shipping over £15
High quality e-cigarettes and e-liquid.
Free delivery with any spend over £15.
All products come with a 28 day warranty.
Everyday low prices on e-cigarettes, accessories and e-liquid.
E-liquid subscriptions available from £25
Contact info
The Old Fire Station, Manchester Road, BB5 2BH, Accrington, United Kingdom
- 01254 269380
- info@theelectroniccigarette.co.uk
- www.theelectroniccigarette.co.uk
4.8
Excellent
22k reviews
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Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, nice to know that you are very happy with the broad selection of vaping products we have available all from trusted and reputable suppliers.
Great to know that you are receiving your products very promptly, just as we expect for you.
Hope you have a fantastic weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Very unhelpful, shocking customer service
Very unhelpful! I ended up receiving a refund instead of my order, due to lack of cooperation to resolve my order issue. Unbeknownst to me when i made the account- the account name needs to match ID given (understandable)... my lastname was however different... the representative of this buisness was very unhelpful towards helping me solve the order issue and i personally will never order from this buisness again! I was offered no resolution other than a refund or i needed to provide ID that matched the last name on my account... the name on the account was my google display name as i previously had explained to them, i also explained that the ID given was my true last name... again no resolution or advice on how to fix this issue was given- only demands to produce identification that matched my account name, which obviously i cant produce because the ID given IS my real name (i cannot provide a document with an inaccurate name)! MY LEGAL DOCUMENT IS MY REAL NAME...THE ACCOUNT NAME NEEDED CHANGING! No assistance was offered on how to change my account name or re do the order correctly- i demanded a refund in the end and bought my items from elsewhere! Anyone who intends to buy from this store and signs up via google account... please make sure to change your display name to your full legal name before completing sign up!
This experience was SHOCKING!
i was not given the option to cancel, change name and re order correctly- i was offered nothing at all that was helpful!
10 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Morning
We are a strict 18 plus company and due to UK laws and regulations, we have to be very vigilant when accepting accounts to ensure our products are not falling in to the hands of minors under the age of 18.
When you first create an account with us an automatic age check is carried out based on the information you provided when you created the account, if this fails it then prompts manual human intervention and verification and as we can be subject to audits, if suitable ID cannot be provided matching the name on the account, then we do unfortunately have to cancel and refund and would not be able to accept any such account.
Further information about age verification can be found via this link:
https://www.theelectroniccigarette.co.uk/age-verification
Many Thanks
Mick
The Electronic Cigarette Company
I still haven’t received what I ordered…
I still haven’t received what I ordered won’t be ordering again if there always going to take this long to arrive
9 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Morning
Sincere apologies for any delays you have experienced, we always dispatch out orders in good faith, with the intention of customers like yourself receiving parcels via standard delivery within 1 to 3 working days from dispatch, clearly not the case on this occasion, and I am sorry that we have fallen short on delivery service this time around.
I am arranging for a member of our customer services team to reach out to you with a view to providing resolution.
You will receive communication either by phone or to the email address on your account.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and most importantly for choosing us for the purchase of your vaping products, it means a lot to us all within the TECC team and we do really appreciate your custom.
Have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, for the 5 stars and importantly for choosing us for the purchase of your vaping products.
Hope you have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time out to leave us this review and for awarding us the maximum 5 star rating, great to know that you are very happy overall with the broad selection of vaping products we have available, all from trusted and reputable suppliers, also nice to know that you are receiving your products very promptly, which is exactly what we expect for you.
Hope you have a lovely rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Excellent service
Excellent service, next day delivery which was put in safe place as requested. Most importantly the price was low as bought in bulk. Can’t fault anything, fantastic
9 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to share your personal feedback about your experience when shopping with us for your vaping products, great to know that you are overall very content with rapid delivery, service, and as you say the very competitive pricing that we regularly try to offer throughout the site.
Hopefully you will continue to use us as your preferred go to retailer for the purchase of your chosen products.
Hope you have a great remainder of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Great as always 👏🏻
8 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and most importantly for choosing us for the purchase of your vaping products.
Hope you have a lovely remainder of your week.
Many Thanks
Mick
The Electronic Cigarette Company
What ever I order comes really quick
What ever I order comes really quick. Website easy to use.
8 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us a review, and for awarding us the maximum 5 star rating, really is very much appreciated, and great to know that you are receiving your vaping products very promptly, just as we expect for you.
Have a great remainder of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Alway a great company,great…
Alway a great company,great price,really quick postage. Keep up the great work.
3 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your feedback with us, really nice to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products.
Have a lovely rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
All round great experience
Website easy to use, ordered a fair few bits all arrived very swiftly with no issues will be ordering again when the time is right...
14 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review, and for your kind words, nice to know that you are having an enjoyable experience when shopping with us on the TECC website for your vaping essentials.
Hope you have a fantastic rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Reliable company use regularly
26 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, for giving us the 5 stars and most importantly for continuing to use us as your preferred go to retailer for your vaping products, really nice to know that you are very happy overall.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Really quick and efficient service…
Really quick and efficient service provided. Quick to be helpful too via chat support.
Super quick delivery (free too!)
Very happy indeed.
7 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for your complimentary feedback really good to know that you are accustomed to receiving high standards of service and aftersales support. Also thanks for the 5 stars and for continuing to use us as your go to supplier for all of your vaping essentials.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Every order completed and delivered…
Every order completed and delivered with care and efficiency.
Great company to deal with 😁
7 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, great to know that we are helping you make a successful transition from smoking to a much healthier alternative.
If you ever need any help, support or guidance, please do feel free to get in contact with us and we will be happy to assist as best we can.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Easy to order and fast delievry
Easy to use website. Free delivery for members and quick delievry
6 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review the 5 stars and for choosing us for the purchase of your vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your feedback, really good to know that you are very happy overall with the ease of ordering when on the TECC website, and very good to know that you received your vaping products very promptly, just as we expect.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for sharing your own personal feedback nice to know that you had a seamless and enjoyable experience when shopping with us on the TECC website for your vaping essentials.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Brilliant service delivery is always…
Brilliant service delivery is always swift and a good choice of flavours i use the Hayati pro ultra and i cannot fault it and to top it all the prices and deals are great
6 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to write us this review, really good to know that you are happy with the overall service provided, and also nice to know you are having an enjoyable experience with your chosen vaping products.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Great product
5 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred online retailer for the purchase of your vaping products.
Hope you have a lovely week.
Many Thanks
Mick
The Electronic Cigarette Company
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