I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
- #47 of 117 best companies in Perfume store
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
Contact info
4.6
Excellent
191k reviews
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Great service from the person that…
Great service from the person that attended to me
9 September 2026
Staff were exceptionally helpful and…
Staff were exceptionally helpful and knowledgeable.
Excellent service with a friendly approach and nothing was too much trouble. Again. Excellent customer care. Saved me money by enrolling me in to membership. Fully explained everything in detail.
I’ll visit again.
12 September 2026
Staff are P E R F E C T
12 September 2026
Great service from ling.
12 September 2026
Unprompted review
Would have been a 5 if the assistant…
Would have been a 5 if the assistant had smiled.
12 September 2026
The manager there is brilliant and so…
The manager there is brilliant and so knowledgeable and friendly! Love shopping here!!
12 September 2026
Satisfactorio
I’ve got a nice experience, the lady at the shop was kind and patience. Thanks
12 September 2026
Very helpful staff
12 September 2026
The staff were really friendly and…
The staff were really friendly and found me exactly what I was looking for. They also helped save money by giving me a discount thanks to my membership. Great service
12 September 2026
The friendly staffs
The friendly staffs, and their professional approach makes all the difference. The patience they have to listen and attain customer satisfaction is their ultimate goal.
12 September 2026
The perfect Service
The service i always recieve from the Andover shop has been excellent , the ability to work out what im after with little infomation has been beyond good. Tbankyou.
12 September 2026
Had what I wanted and friendly staff
9 September 2026
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